I have a Moto X (1st Generation) and on tmobile's prepaid network and my phone has worked perfectly until i updated to 5.0 via the OTA notification.
wifi works fine, but whenever i disconnect from wifi i get a exclamation point on the signal icon and i have no data while my account is paid and was working earlier before the update...
I tried setting the APN to default , doing a factory reset, and reinserting the SIM card and no luck. At this point I'm not quite sure what else to do.
I am regular a regular Google Voice International User and from last month i see that my international calls are charged by t-mobile instead of Google Voice. I have a bill over $1800 when i was expecting $100 .
I was NOT notified that i am getting overage nor anything. An account representative told me that i had to wait like $5000 to get notified that i will be overage.
Any help is appreciated
I am currently using a HTC One M8 and I am on a family plan with unlimited data, text, voice etc. Hopefully someone can shed some light on this matter and thank you in advance for reading and maybe helping.
My phone says it is connected to wifi and it shows good signal strength. When trying to launch a couple of apps, they either say connection reset or just sit on the starting screen. I tried turning off my wifi and I was still unable to connect. I finally restarted the phone and everything goes back to normal. After the restart I received a text message from another person that sent 8 hours earlier. Still showed up with the correct time stamp of when it was sent but just 8 hours earlier.
I have the "Select Choice FAM UNL TT+D 60" plan. I'm going to Europe soon. Do I have the free text/data and $0.20 calling like Simple Choice plans do? I'm getting conflicting info via different phone reps. A chat support rep says I do have the same coverage. I need another confirmation before traveling.
Also, how does WiFi calling work in Europe? Can I call to the US for no cost? How about calling numbers in Europe while I'm in Europe?
I just got my G3 this week, over all i like it except that I've been receiving text messages 3 or 4 times. I've been back to the store and they changed my sim and tech support "reset the network." However I'm still getting duplicated text messages. It happens in both google hang outs and the LG supplied messaging app. Any advice? It's really irritating getting the same text message over and over again.
I am able to receive group texts but am unable to send a response. I have downloaded multiple texting apps and they all have the same trouble.
My Blaze shut off today and I can't restart it. I have to hold down the power button to turn it on but it shuts off again after the welcome screen. I've tried charging the phone too and that hasn't worked. Please help!
For the past several weeks I've been sending duplicate messages without my knowledge. These messages are sporadic, to phone numbers on various carriers including T-Mobile. When I text, it only appears as one message to me but to who receives it it'll be twice, on and off with no immediate correlation.
Help?
The quickest way to check your usage is by receiving a free text message about your balance, data, minutes, and text messages. T-Mobile automatically sends you an alert by text message when you've reached 80% of your minutes, texts, or data usage. Another alert is sent when you've reached 100%.
Go to:
To check your minutes used:
If you have a prepaid account, to check your remaining minutes:
Minutes while roaming may take up to 30 days to show on your account. Available minutes may appear to be incorrect if your plan changed in the middle of a billing cycle.
To check your text message usage:
For pooled accounts (such as a business account), text usage shows both your usage and the pooled usage combined. Messages used while roaming may take up to 30 days to show on your account. If you changed your mobile number during your bill cycle, only usage for your new number will be shown.
To check your data usage:
Web usage while roaming may take up to 30 days to show on your account.
To check your usage through My T-Mobile:
To check your usage using the T-Mobile My Account app, tap the app to open it. You can see your minutes, messages, and date used. Just below your usage information, there are links you can tap to view your account info, device health, notifications, and more.
To check the balance owed on your account:
If you have a prepaid account, to check your balance:
...only get E quality connection! I paid $40 for 4G speeds on my Rocket 4G and am stuck with the lowest quality known, no encryption or anything that would limit speeds... What can be done?
I was going to get a new phone today and saw a deal online. When and i talked to them was told that was for new customers or adding a line. i asked them why that was and couldn't get a answer. I even talked to supervisor and they said same thing. I was told that they send random deals out to existing customers. I have been a customer for eight years and never have received a random offer.
I can't seem to find a link in My Account that shows my current data stash balance. I could have sworn there was one in there before but can't see one now. How do I check this balance?
Alright, that's it. I'm sick to death of T-Mobile and this PHONE! Texting and Calling hasn't worked reliably over WiFi since it's launch. Now the 5.0.2 update DOESN'T BOTHER TO FIX THIS ISSUE?!
Come on! I should file a law suit. I signed up because my home is CLEARLY in your 4G territory, yet I get NO signal in my house. I get a WIFI Signal, but I can't make or receive phonecalls or texts over that. Especially disturbing since my wife couldn't reliably reach me if there was an emergency! I went out and bought a SKYPE number because your VOIP service on this phone is GARBAGE!
FIX IT NOW!!!!!!!!
I've never had so much trouble in all my life just opening an account. The whole idea of the text message to open the account is ridiculous since they have only one possible way to do it. And the stupid live-chat window opens for five minutes then closes so I get no luck there.
I start the signup process in input all my info, everything works fine. Then I get to this screen that says "For verification purposes, a text message containing a temporary password was just sent to: [my number]" I receive the text immediately, put it in the box and hit enter, then get this. "The password you entered does not match the temporary password we sent. Please confirm password and try again. Note: Passwords are case sensitive." I double checked to make sure capslock isn't on, and have had them re-send dozens of times.
I can find no forums of anything online anywhere indicating that anyone else has ever suffered from this problem...Am I the only one being sent faulty passwords? and is there a workaround so I can finally view my information on my phone?
--Jamie
As the title states, I have been unable to use my WiFi calling since the Lollipop 5.0 update essentially rendered my phone and account useless. I am paying for something that doesn't exist. Roughly 5 days ago, I update my software as I was told to by T-Mobile, and immediately had no more WiFi calling, with REG99-Unable to connect being the error. It also shows a perpetual "searching" in the top left corner of the phone, rather than a wifi-calling icon.
I called T-Mobile support, and the first man confidently told me he would send updates to my SIM card and I would be good to go within 2 hours. If it didn't work then, simply restart the phone and all would be good. FAIL. The next person I talked to again sent updates to the SIM, put me on hold numerous times, then told me I would need to do a factory restore, but not before backing up everything- a terrible hassle. I did it, but not before losing all my MMS messages for reasons unbeknownst to me. I would have a hard time describing how awful losing all that information really is for me. After the restore, REG99- Unable to connect. Of course, I told the tech support guy it wouldn't work beforehand, but I was told I needed to do this. Thanks- for nothing.
Next, they put in a ticket to engineering, with a turnaround time of 72 hours which has come and gone. After sitting here for days on end with no phone and no contact to the outside world other than internet, I decided to contact T-Mobile via the chat option. I was incorrectly told the engineering ticket had been closed, and that my WiFi calling is working just fine. She even told me she had the call logs to show it- a complete fabrication, or outrageous error at best. I now sit here with no WiFi calling, wondering what my options are as a customer who has lost the sole service for which he opened the account to begin with. This is, bar none, the worst experience I've ever had with a company in my life. I feel like I need to start receiving financial credits to my account until this is resolved. I have no way to make or receive phone calls right now.
ive had zero coverage for the last few hours..map shows lte but all my phone shows is emergency calls only..anybody else having same issues?
I've been trying to download Twitter for a while now, But it says there isn't enough room to download it. I checked how much space twitter takes up and i have more than enough to download it. Please help me cause I really want twitter on my phone
hi, Jennifer
Thank you for replying my question from T-mobile Support Community.
This is my email address I use when I open my T-mobile account and our
family plan. I hope it is useful to identify myself, and for further
contact with you or other customer service.
The condition of our family plan is that our bill circle start at 19th
every month and end at 18th. Due to your suspended policy, the longest
suspended time is 90 days every year, which means the lines which has been
suspended from 2015/05/18 will be reactivated at 2015/08/16, just 2 days
before our bill circle.....And And it's high possible at that time the
users still not in USA....
All five of us are concerned about the billing for 2015/07/18 - 2015/08/19,
before that bill circle all the five lines remain suspended.....We wonder
if there is possible to change our bill circle start date, that might help
a lot with this situation. As all of us will come back to US around the end
of August.
Thank you~~
Me and my brother joined an existing family plan on my uncle's account. His phone works fine (he got an LG G Stylo at tmobile) and the data works fine. I brought over an unlocked GSM LG G2 D800 phone that should work fine with T mobile since it's At&T and it was GSM. They activated the phone and the internet seemed to be working okay over there (i'm not sure if the rep joined the wifi or was using data). Now it's not working at my home where my brother can get data just fine. I sort of looked over this but i'm not sure exactly what it entails https://support.t-mobile.com/docs/DOC-2090#subhead1
I went into Access point names and saw WAP settings and MMS settings.. my APN is on epc.tmobile.com but my MMSC is "not set" under WAP. Any ideas? Do i need to put anything under MMSC?