This is a very similar story to user gcarlsen2009 which posted 01/23/2013.
I started with T-Mobile in 2008. I had the basic plan the entire time and chose that plan and T-Mobile for that reason.
My Terms and Conditions that apply are from July 28th, 2008.
http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions2008&print=true
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My reason for cancelling is due to coverage and moving out of state. T-Mobile service was always really good for me and I too would always recommend T-Mobile to anyone that asked.
Prior to porting out my service, I did on line billing. I never received a final invoice and I guess a cancelled customers are disabled from their accounts on line. I had to call customer service twice and request an invoice. Another complaint on the last invoice request, customer service asked me to go to the local store ( inconveinance to the customer)
After receiving the final invoice, I understand the cancellation fee (ETF) and agree to pay. However I didnt understand the full montly fee for 2 days of service. When speaking with customer service, I asked for an explaintion.
I was informed that the montly fee would be a full month, even with the 2 days of service.
I too was directed to the Terms and Conditions and the explaination of the montly service fee.
When looking at T-Mobile's Terms and Conditions section on their website:
http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print=true
It clearly states:
Did you activate (or renew) service prior to December 30, 2011? If yes, please click the date for the applicable version of the Terms and Conditions: July 24, 2011 | July 18, 2010 | June 28, 2008 | December 2004.
"REBATE OF THE PRORATED MONTHLY OR OTHER CHARGES'
If I activated my service in 2008, then the prorated monthly service fee's / conditions would apply to me.
How do you negotiate with T Mobile ? Customer service is not understanding my/the customers concern and complaint.