Hello,
I have problems with WI-FI calling. T-Mobile network recognizes my phone like is in roaming.
At home (above address) I do NOT have a regular GSM T-Mobile signal. I need to walk 2 blocks away from home to have GSM T-Mobile signal (1-2 bars).
At home I'm using WI-FI calling feature. Sometimes I have problems to make calls using this feature (WI-FI Calling) but receiving calls and messages is working perfect.
My problem now is:
I'm home (address above) using WI-FI calling (for receiving and make calls). Everything is working perfect but I've been charged for any call (in or out) like I'm in roaming (0.59$/min).
This charges are for ALL calls, in or out, US or International.
My plan is:
PAY BY THE MONTH PLANS
$50 UL Talk Text Web (100 MB at 4G) - $50/month
Current services:
I'm calling and receiving calls from US, Canadian numbers and International landline phones.
This Roaming problem is only when I using WI-FI Calling but disappears when I'm using regular T-Mobile GSM signal.
I'm so tired to call or chat with T-Mobile customer service to adjust my account balance each time when I use the phone with WI-FI calling feature.
Any hints?
Thanks and Happy Holidays.