I have a Samsung Galaxy S3, which began malfunctioning last week. The GPS quit working, it randomly shuts down, and the charging port no longer works. I had purchased monthly 4g Handset protection when I bought the phone. I took it to the local retailer and they told me that the problems with this phone qualify for a warranty return rather than an insurance claim because the phone wasnt damaged or lost. It was poorly manufactured. The employee issued the order for a replacement to be mailed to me on march 8. I immediately recieved a text message and an order number lettimg me know that the order is being processed and I'll receive a tracking number soon. Well, today is a week later and NO tracking number so I call customer support. Now they tell me I have to send in my phone first, and then wait 7-10 business days before they'll ssend me a replacement? WHY WAS I TOLD OTHERWISE IN THE RETAIL STORE? And how can any self respecting company charge me for 30 days of service (at high cost mind you) and then expect me to have no phone for up to two weeks? That "free" warranty exchange will now cost me $43 plus shipping (monthly bill is $86). SCAM SCAM SCAM! I need a phone for work and now I must go without for two weeks? Sure hope I dont lose my job. I must say, I loathe this policy and it truly inconveniences customers to an enormous degree. There is no reasonable justification for not sending me a phone first and then returning my damaged one with return postage. After all, its the least you could do after selling me a defective $600 phone. But I guess only contract slaves matter to you. Enjoy your unearned service revenue
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