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VVM - Voicemail Unavailable, Could not authorize access

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I bought my iphone 5 from a T-Mobile corporate store on Saturday and recorded my VVM greeting on the phone.  All is well.  Tuesday I noticed the recording was the standard lady-saying-my-phone-number so I kept re-recording and it didn't work.  I called support.  I'm not sure what they did, but now I can't even get into VVM.  I get the error above.  I also don't get notification of new messages.  They opened a ticket on this and tomorrow is the 36-hour "you'll hear back by" cut off.  Is anyone else having this issue?  I don't see any other posts about it.


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