I received an unlocked iPhone 5 as a gift for Christmas and had gone to a corporate TMobile store (12/24/2012, located at 9525 Queens Boulevard Rego Park, NY 11374) to get a nano SIM card (I have a 2-year contract). The TMobile salesperson informed me that the nano SIM would cost $50 and as surprised as I was, I paid it as the salesperson told me that I had to have a nano SIM card to use my phone as the regular and micro SIM would not work with the iPhone 5. I also did not think that she would try to trick me or tell me the wrong price. I was charged $54.44 ($50 + tax) and althought pricey, I was happy as I could use my phone. My sister also had to get a nano SIM for her new phone recently and had gone to another corporate TMobile store and was given a free nano SIM and had her line transfered as well. I was very shocked that I was charged $54.44 and she was charged nothing. I called customer service and also chatted with an agent online and was informed that each TMobile store had different prices and that there was nothing that could be done for me. I also can't return it as I am 5 days past their 14 day return policy for SIM cards. I do not understand how TMobile can enforce this type of policy within their company. I should not have to pay more than anyone else or take guesses on how much I should be paying for something. It seems that the general price within stores to change to a nano SIM card is about $20 and online is only $10 so why should I pay more than double or five times the amount? The customer service agent I spoke with on the phone didn't even know why a nano SIM card would be $50+ and suggested I return to the store and ask why. I called the store I purchased the SIM card from to see what the price is now and their price is $39.99. I am going to head back to the store but I wanted to know if there is anything else I can do in case they just tell me "too bad, that's how much it is". I cannot understand how TMobile can instill such a policy especially for a loyal contracted customer who's been with them for eight years. I am extremely disappointed, upset, and frustrated hope that TMobile changes the way customers are being charged.
Thank you in advance for any help.