I am trying to switch my four lines to T-Mobile and having bureaucratic issues.
Initially, I had no problem signing up for service with no deposit required. I chose four phones, one of which was a refurb Samsung Galaxy S. The next day I received the following email:
Thank you for your recent order. When you submitted your order request, you chose the (Samsung Galaxy S™ 4G - Refurbished) At this time this device is unavailable, and is end of life. Please contact our Advantage Direct Support Team at 877-314-7955 to submit your order with a different device. Your Order number is 2128548845
I called. The rep, who frankly seemed very new, stated that she could put in an order with another phone, but I would not receive the port-in credit since it was no longer a web order. I asked her to cancel the order and I would reorder online and received the following email:
Thank you for your email. Per your request this order has been cancelled. If you would like to place a new order with T-Mobile you may do so through your company's Advantage site, or you can contact our Business Sales Department at 1-866-464-8662option 1.
After placing another order, I again received an email:
Thank you for your order. We reviewed your T-Mobile wireless online order. However, while processing your application we showed that in order to activate service, we need to collect a $400.00 deposit for the line of service you are requesting.
At this time we are unable to process your order and take deposits through your T-Mobile Advantage Direct site. For help with processing your line of service please call our Advantage Direct Support Team within 48 hours at 1-877-314-7955 between the hours of 5:00 A.M. to 5:00 P.M. Pacific Standard Time Monday through Friday and 9:00 A.M. to 5:00 P.M. Pacific Standard Time on Saturday. Please call in reference to order number 2128576591.
Our Advantage Direct Support Team will be able to help you complete your order and you will still be able to retain any discounts that your company offers.
I called the Advantage Direct Support Team again. The rep stated that the system thinks I have applied for 8 phone so it is requiring a deposit. She confirmed that the previous order was cancelled and stated that this is a known issue with the system but there is nothing she can do. I must wait 62 days before trying again.
I find it hard to believe that this cannot be resolved. Please contact me privately so that I may become a T-Mobile Customer.
Charles