This is the conversation with the T-Mobile Rep:
Thank you for choosing T-Mobile. A representative will be with you shortly.
Welcome to T-Mobile online sales support, how may I help you with your purchase today?
You: hi
You: I want to buy family plan service with two lines
Rayelle: I'm more than happy to assist you. Can I ask for your name please?
You: Hoang Nguyen
Rayelle: HI Hoang
Rayelle: How are you doing today?
You: ok
Rayelle: I'm sorry for the delay. I'll be right with you.
Rayelle: How may I assist you today?
You: I want to buy family plan service with two lines
You: we are existing customerw
Rayelle: Would you like to upgrade your phone and add a line in your account.
You: however, we have gone with my sister's family plan before
You: its going to be out of contract
You: and we want have our own
You: how can we go with that service
Rayelle: You can go with the $80.00
Rayelle: You can go for Unlimited Talk + Text + 500 MB highspeed for $80/month for two lines.
You: how can i use my existing numbers
Rayelle: Kindly proceed with the order by clicking "No thank option", once you receive your phone call up the customer care and transfer the number and doing so it will allow you to use your current number till you receive your new phone.
You: what if I add more lines later?
You: $10/line, is that correct?
Rayelle: COrrect.
You: when choosing the Unlimited Talk + Text + 500 MB highspeed for $80/month for two lines. it requires to buy phones that I don't want. What should i do?
Rayelle: Thank you for waiting. I'll be with you in just a moment.
Rayelle: In this plan in the starting your internet access speed will be at 4g and once you will exceed 500 mbthen your internet access speed will be at 2g but it will be still unlimited. So there is no need to worry about the over charges.
You: My question is that how can I start choose the plan online that it's not requiring choosing phones because we have them. Should we choose "Bring your own phone plan"
Rayelle: I'll be right with you.
Rayelle: Do you wish to use your in the same plan ?
You: yes
Rayelle: I'm sorry for the delay. I'll be right with you.
You: hello
Rayelle: I'll be right with you.
Rayelle: IF you wish you can use your phone
You: Hi Rayelle. I appreciate if you stay with me for a while. I am sure no loyal customer like this fragile conversation
Rayelle: Do you wish to use your phone in the T-mobile>
You: what do you mean?
Rayelle: Can you tell me what exactly are looking now ?
You: what are you talking about? so everything I have talked is not sense to you or what?
Rayelle: Have you already got a preferred phone in mind?
You: I asked you questions and you keep "i'll be with you" and now you come back and ask me what i am looing for
You: I told you that I have phones, and just want the servcice.
You: so please help me how to order online
Rayelle: Sure you can use your phone in the T-mobile.
Rayelle: Can you tell me how many line you are looking now ?
You: 2
Rayelle: What kinds of things are you interested in using the Internet for on your phone(i.e. downloading music, watching videos, gaming, pictures, etc.)?"
You: I told you i go for Unlimited Talk + Text + 500 MB highspeed for $80/month for two lines. Just let me know how to order the plan without phones. The service only
Rayelle: Yes that is correct .
Rayelle: SO you need order the SIM Card with the $80.0 plan
Rayelle: Shall we star the order procss?
You: I have SIM
You: because we are existing customers
Rayelle: when did you get the SIM Card ?
You: some years a go. i don't remember
You: Again, we went with my sister's family plan which is gong out of contract. Now I want my own plan with 2 lines
Rayelle: I apologize for the inconvenience you have experience but you not use your SIM Card on your phone .
Rayelle: So you need to order the new SIM Card to use your phone
You: Please let me know if I am wrong. I am using T-Mobile SIM card. Or do I have to order new SIM although I am having T-Mobile SIM?
Rayelle: Do you wish to use your Same SIM Card which you have now?
You: YES, of course
Rayelle: Let me check what best I can do for you today.
You: pls
Rayelle: Please don't worry about it our customer care can do it for you because they have the access to do it.
Rayelle: You can also get in touch with Customer Service Department by calling them on 1-877-453-1304 or dial 611
You: so?
Rayelle: We do have a separate dedicated department who deals with this service and they will assist you to resolve your issue.
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.