I became a customer of T-Mobile a couple months ago and was told right from the start that where I lived would have "excellent" reception and I would have no problems attaining 4g speeds, so I switched over to T-Mobile. Now, I had a couple of unlocked HTC inspires and was told with high recommendations that I should pursue getting new phones to go with the service because the HTC phones will have problems. So, I got new phones to go with the plan. And I must say I really like the no contract plan with the many features you can add or subtract to it. Well, I got the phones and immediately had issues with signal strength and data speeds, which bothered me because I paid extra for more 4g data. So began my extensive call history with customer service. I previously had net10 service using the T-Mobile Sim and always had 4 bars, but was always connected to the EDGE network(2g). Net10 has by far the worst customer service ever, so it was nice to speak to someone who actually spoke English. But now I believe I have far surpassed the amount of times I have called them in comparison. It took me many, many calls to finally talk customer service into making a deal with me where I would purchase a signal booster on my own, and they would credit my account for the cost. The signal booster works. Doesn't give you the fastest data speeds in the world, but really helps out with phone calls and texts. And I was told to keep calling to trade the 1st generation for the newer ones because they were definitely arriving early summer. Now we are being told it is indefinite? How T-Mobile of you... Why is it we can never get a straight answer out of anyone there? Lawyers got your tongue? That is another thing too. I NEEDED the signal booster. Absolutely needed it. I was not even getting calls or texts. Just voice mail. Phone would not even ring. And when I finally get my texts, I would get them all at once. So when I told customer service about my issues, I got told that they do not "guarantee" service. WHOA.... Wait a minute... You expect me to pay for a service that you cannot even guarantee???? What has happened to this world where the customer gets fleeced out of their hard earned income and does not even get a guarantee on what they are paying for. Anyone that would actually say that to their customer has the wrong intentions in mind. Especially if you are in customer service. Now, I know something is fishy here. I have read posts about some people getting the new boosters, and others not. I actually talked to the fine people who make the signal booster. The problem is not coming from their end. And I need the newer one. My daughter is using the Inspire and the first generation does not support that phone. Also, it is a huge pain getting this particular unit to connect. I believe it was refurbished so it needs specific conditions to connect to the network. So, I really need the new one. And now I am being told the program is entering the status of indefinite? Come on.... That is totally unacceptable. I have been patient... I have been courteous. I am willing to be a long term customer. But you have to work WITH us, not treat us like the donkey with the carrot on the end of a pole. That is very unprofessional. Its what I like to call stepping over dollars to pick up dimes... I hope and believe that all of the improvements will eventually be put in place. That does not help me right now. And I am pretty sure there would be issues if I told T-Mobile that I cannot guarantee payment in full.. So, someone help me out here... I am willing to work with anyone and everyone to get to the point where I have the service I need and T-Mobile has the customer it wants. And I know T-Mobile possesses the signal boosters.. I KNOW IT... I do my homework... I have done the research. Help me out, please...
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