I'm sure this is going to come off as a rant/vent and to some extent it is...but maybe someone, somewhere can tell me what my bill for service (ignoring any equipment purchases) is going to be?
Recently out-of-contract with AT&T so decided I'd give T-Mobile a try, and so far all I am is angry and frustrated.
I stopped yesterday at what I thought was a T-Mobile owned store but what turned out to be a T-Mo authorized 'Premium Retailer' to see how they could compare rate wise. After some discussion about devices and data usage patterns and etc, they had me at $156 (before Fed taxes and before 15% employer discount - ) for 4 lines + 2 iPads (1 line w/unlimited data, 1 line with 2Gb data, 2 lines w/500Mb data, 2 iPads w/2Gb data - 6 sim cards total). I was also promised $100 bill credit, all setup fees waived (just had to pay $10/sim card) and a Cell Booster (I live in a dead zone and currently use an AT&T microcell). I thought it was strange that I received no paperwork really except for on the one phone I purchased to replace an aging iPhone and the bill for the 6 sim cards. Got home, setup my 'My T-mobile' account and login, only to find that my bill was going to be $240 before Fed taxes!? Apparently whomever setup the account set all 4 voice lines for Unlimited Data...ARRRGH! I then contacted T-Mo customer support and they confirmed the monthly rate...$240/month. I then tried to adjust the account online but the changes show a showed as 'Pending' and I could not figure out how to get the bill down to the $156. I then contacted the 'Premium Retailer' and he said that the rate displayed online can't be correct and that they would investigate and get back to me the following morning.
Fast forward to the next AFTERNOON and still nothing from the 'Premium Retailer' - so I spend an hour returning to the store where I setup service and purchased the equipment, spent two hours there while they tried to sort out the bill and make changes to the account (they THINK it is going to be $176/month before employer discount now - still $16 higher than it was supposed to be) and another hour drive home.
FOUR hours trying to get the services I paid for at the rate I was promised.
Another call to T-Mo Customer Support and a transfer to Loyalty (?) and no one there is certain what my ongoing bill is going to be either...it might be $176 or $186...but definitely NOT $156 and I have to wait for a Cell Booster.
This is what I currently have at T-Mo now:
*1 line with unlimited data - $50.00 + $20
*1 line with 2Gb data - $30 + $10
*2 lines with 500 Mb data = $20
*2 Broadband lines - $40-$60???
+ tax = ???
How much should my bill be monthly? And shouldn't this be a fairly simple question for anyone that worked at T-Mo to answer...whether a 'Premium Reseller', CSR or whatever? Why should a customer have to spend the better part of a day trying to fix someone else's mistake?
Two days with T-Mobile and I'm already angry, confused & frustrated...this doesn't bode well.
