Hello bit of a back story here, I have used for sometime a hotspot device through tmobile and have had very reliable service and fast speed on the device. I use fast.com to give me a true ability to show video streaming capability and on my hotspot device i get on average 120Mbps or high when I test the speeds. More than enough to stream 1080p or UHD 4K.
We were having issues with our previous provider so I figured we have had great results from t mobile using the hotspot so lets change our cell phones over. I attempted to order a iphone 11pro max and a regular iphone 11 for my wife. With the long wait time on the max they sent me a iphone seven as a temperary until the max comes instock so that wait I could port my number without issues. Awesome service with this. After getting the phones and getting everything setup and swapped over I enabled HD streaming on both lines, we have the magenta plus plan. I try to stream a video from youtube and the video quality defaults to 360p.
I figure at this point I need to power cycle the phone so I do and every since the best reliable video stream I can get is 480p. 720p will play but it will buffer, play, buffer play on and on and on. This happens on both phones so I am ruling out a device issue. fast.com report average speed of 5.5 to 6Mbps on the phone compared to the avg of 120Mbps I get on the hotspot.
I called t mobile support was told my area was under a ticket for a tower upgrade which is great but still doesnt explain the issue because the hotspot is working great still. Told the rep that this just isnt happening in a single place is happens all over. so they have me reset my network settings, they have me turn off my phone and send me a tower refresh, verify the sim in the device etc, nothing has helped. I have asked all the reps I have talked to does cell phone data get treated differently than hotspot as far as video speeds are concern, am I being throttled or managed somehow. None seem to want to answer that. So here I am at the mercy of T mobile just like I was with Sprint. The reps try to kill you kindness but nothing gets resolved.
I am hoping someone on here can help me out. I have screen shots of the data speeds I can load if possible showing a comparison between fast.com and speedtest.net so I know the speeds are their, I just think my video is being throttled