I work on the North Austin area in TX, and while I'm at work which is when I need my phone the most I can't use it because the phone says it has 4G LTE signal with 4 on 5 bars but it doesn't connect to the internet, send or receive messages, or even make a phone call. Even when I manage to do any of the things mentioned before is either painfully slow or people can't hear me at all very frustrating, I have called several times during the last year complaining about it but I'm always told that a ticket was open and that Tmobile will take care of it but never does, I have a Galaxy Note 10+ that otherwise works very well, I have tried my wife's Iphone, and even an older Galaxy phone I have at home always the same result, doing a little research I found that many other people are experiencing the same issue what makes me think that TMobile might not have the coverage on the area but is manipulating the software on the phones to make people believe that they have service everywhere maybe we should get together and start a Class Action to have this investigated after all we are paying every month full price for a service that we are not getting.
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