Long time T-Mobile customer and have always had great and reliable service. Recently my iPhone XS has had a troubling issue where during a call the voice/sound will drop for 5-10 seconds of the call and then return. It is almost as if the person on the other end hit the mute button and it turned back on. I end up missing that part of the persons conversation but I also cannot speak to them to let them know that I cant hear them either. I still have strong signal and the call never fails, I just lose part of it.
This has happened almost daily in every situation I have used the phone (in my hand, connected to Airpods, connected to 2 different car Bluetooths) and in areas around town (even on WiFi which leads me to believe that it could possibly be hardware issue?). No specific phone number or location is any different and it drops on me randomly. I have tried factory reset, updates, toggling LTE, etc but nothing has worked for me. Has anyone had this issue or know of a fix?