Hello, everyone, I have a really good problem for you all!
On Saturday, 17 AUG, I went to local T-Mobile store and extended my plan to a family plan. I was on a grandfathered classic plan, which we bridged to the new all-in, all unlimited deal.
We activated the new line on my One S, which I gave to my fiancé, and activated my original line on a brand new HTC One that I bought that day.
Both phones received the texts from T-Mobile corporate, so nobody thought the better of it.
However, the old phone on the new line just will not receive a text from ANY phone. T-Mobile said there was some sort of engineering fault in my area, (Wichita, KS - 67217) and it should be 48-72 hours before it was repaired.
So, 72 hours came and went, phone still wouldn't get texts, so I called BACK in, and spoke to Britney in tech support. Very helpful girl, spent a good hour going through things, including doing a master reset on the phone, and finally swapping SIM cards between phones. The issue jumped phones, so we suspected a bad SIM card.
So I went back to the store, and asked for a replacement SIM card, which they did without delay. However, it did NOT solve the problem. JUST to make sure, the store attendant brought out a new Galaxy S4, and it also would not accept texts from itself, or any other phone. We were also on with tech support at the store, who's final suggestion was to send engineering BACK out to the cell site that had issues, and have us wait another 72 hours.
I gathered the patrons of the store who had T-Mobile around the phone, and had them all attest that their texting was working, as was the store employees, and my other line.
This is not an equipment problem, either on my or T-Mobile's end. This is a configuration problem on the line. I need someone to fix this problem, and understand that even though everything LOOKS fine, I assure you, it is NOT.
Somebody please help me solve this issue. I'm paying for a service that no one seems to know what is wrong.
Thanks,
StormChaserTim