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Gold Rewards minutes were not added

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I bought a refill card for $100.00 and used to add minutes to my phone.  The face value stated on the card itself is: "1000 minutes, Good for 1 year with Pay As You Go, or use for a Monthly Plan."  I refilled with $100 on my most recent 2 refills as well, on the most recent I had to call in to get the Gold Rewards bonus of 150 minutes added as it did not occur automatically.  On this refill as well I got the straight face value reill of 1000 minutes as stated on the card.  Do I need to call in each and every time to receive the Gold Rewards status?  I got a text message saying I am a Gold Rewards customer and I receive 15% more minutes on my refills.... BUT the minutes do not show up.  Thank you.


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