Wi-Fi is unstable, disconnects, or cannot connect on the Samsung Galaxy Note II.
Errors
- 'Your Internet connection is unstable'
- Wi-Fi disconnects and Mobile data connects
- Unable to connect to Wi-Fi
- Connected to Wi-Fi and no Internet is available
Wi-Fi signal strength may be overly sensitive, initiate an error message, and switch to Mobile data instead of the available Wi-Fi connection.
If the Wi-Fi connection is unstable, the device will display an error message. The error message occurs by design, and may be caused by the device or unstable signal.
| Device causes | |
| Software version affected | Android 4.3 |
| Software version resolved | N/A |
| Cause | Tip |
To fix unstable Wi-Fi connection, follow these steps:
Device steps
- Navigate to Settings > Wi-Fi.
- Long press the existing connection.
- Tap Forget network.
- Press the Menu key.
- Tap Advanced.
- Verify Passpoint is set to Off, so the device does not automatically connect to Wi-Fi access points that require additional authentication through a web browser.
- Turn Auto network switch off by removing the check mark.
Router steps
- Contact the manufacturer of your router for assistance with router steps.
- Verify the router is broadcasting in a clear spectrum.
Note: Interference from other Wi-Fi signals, wireless home phones or microwaves can influence the router signal. In areas with greater interference, try using the 5Ghz frequency.
- While testing router signal, avoid walls and electronics that may break line-of-sight connection between the router and the device.
- If router is located far from the device, try changing signal from 5Ghz to 2.5Ghz.