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My account was charged, still no service?

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Hello, so I paid my bill yesterday and my phone has been disconnected all day today.  This wouldn't really bother me if the money hadn't been deducted from my account already.  I contacted one of your live chat agents and he told me the debit payment was pending on your end and gave me a number to call.  I tried to call the number, but my phone is disconnected...so.  But anyways, somebody please lend me some guidance, assistance, anything please.  Why hasn't it gone through?


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