For the last several months I kept getting "computer or technical errors" in regards to my bills with condescending customer support. At first I was on prepaid account and would randomly get knocked off auto pay with stops in service. Now that I am on a billed program I have been billed twice in the same month. I tried to go on chat only to have a condescending rep Monica D. explain how the bill was set up and then when she actually looked at account saw that I was billed wrongfully. But of course Monica could not refund the money; I had to talk to a rep. So I asked for her to set up a phone call. Lisa fumbled on the phone for over an hour continuously putting me on hold and saying sorry so many times it lost it's meaning. Eventually saying I needed routing numbers and checking account numbers to refund a charge that would take at least 3 business days but that only took nano seconds to be removed from my debit card. Thankfully I am an experienced meditator or I think I would have gone through the roof. I see it as a little patience test by the big universe and that's ok. But I am still entitled to share a horrible experience. Unfortunately what will it do. Stroke my ego? I would cancel service but go where? Other options are the same or worse. Even to write this silly review I was led through a maze of clicks and links by an inexperienced rep who had no feelings, just another bot. Disappointing in a world where technology is supposed to make our lives easier. Hopefully one day.
Never give up and never back down.
"You can stand me up at the gates of hell but I won't back down."
Greatfully Dedicated,
Ryan May