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I have been trying to upgrade my phone for a week and a half and I keep getting the same error message!

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It's always the same thing no matter what I've done. I figured they were fixing something, but this has gotten out of hand. 
Everytime I do I get "Our System are currently unable to respond, please refresh the page or try again later." It's been like this for almost two weeks now. I don't really have access to a T-Mobile store so this is really my only option.


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