I have been paying my web fees since a tower issue in late oct 2011, and have spent literally hours on the phone with advanded tech support, there supervisors & driving to my local store to install updates...the problem seems to have been resolved this last 2 weeks but have had 2 different supervisors that after more hours on the phone of repeating all that's in my file "promise" to call me regarding credits since oct and tell me the diagnosis & of course no call backs.
thanks,
Lisa