Software versions & updates: Apple iPadOS 13
Learn how to check the software version and how to update the software with an iPad running Apple iPadOS 13. On this page:Check software versionCurrent & past software versionsPerform automatic...
View ArticleSoftware versions & updates: Apple iPhone on iOS 13
Learn how to check the software version and how to update the software with an iPhone running Apple iOS 13. On this page:Check software versionCurrent & past software versionsPerform automatic...
View ArticleUnhappy new customer "Assisted Support" charge
Two days ago, I went to Tmobile to sign up for new service. I will be using my own phones, so I received 4 sim cards. I had one phone with me that they inserted the sim card and activated. I was...
View ArticleHow does 4G work in Canada?
Currenlty, I have unlimited data plan (not sure about the details of the plan that I have) and I am planning to go to Canada over Thanksgiving break. I want to know if I can just use unlimited 4G...
View ArticleIs there a grace period to recover lost balance in an expired prepaid account?
I am grandfathered into the old Pay As You Go as a gold rewards member. I regularly top it off annually to keep the phone active as a emergency spare. This year, i didn't receive any alerts from...
View ArticleSamsung Galaxy A50
T-Mobile employees, when is the Galaxy A50 coming to T-Mobile?! It's already out on Sprint, Verizon and ATT. The phone has good specs for a great price. If you don't know, can you all raise some...
View ArticleWi-Fi calling not working properly
When I connect to my Wi-Fi network the Wi-Fi calling icon is lit up. However when I make a call it becomes greyed out and I'm unable to make a call or the call is very choppy because of poor cell...
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OnePlus 7 / 7 Pro Oxygen OS 10 Update
When will One Plus receive the software update? From your website it does not look it is eben in line to be tested. Everyone else in the world will receive it except T Mobile customers. Software updatesS
View ArticleLTE not working
LTE signal is no longer working. Now defaults to 4G. Is this a result of a Tower out of service or down for maintenance?
View ArticleText messages I send are being split into small text, seems like to just...
I have a T-Mobile Note 9 for personal and a Galaxy S9 Verizon for work. Short Version : This issue is in the default messaging app on Android. Use a different messaging app like Textra and messages...
View ArticleSwitch on/off Family plan lines
Hi there We are not T-Mobile users yet but would like to try Family plan for 5 persons. As I understand we have to pay once 50$=10$x5 and 135$=27$*5 monthly for Essentials. Is it possible to disable...
View ArticleMy first experience with T-mobile phone support . :-(
Hello, I am new to T-Mobile and to this community. I just moved my 6 lines from ATT (after a couple of decades of being their customers) to T-Mobile. I open the new account on November 12. Today I...
View ArticleOnePlus7Pro Oxygen OS 10.0.1.GM21AA
If OnePlus has had the Stable, Finished OnePlus7Pro Oxygen OS Update 10.0.1.GM21AA out since October 18th, 2019 then why has T-MOBILE been unable to forward any Android 10 update as of yet, half way...
View ArticleAlcatel Go Flip 3 - alarm clock bug
I just started using the Alcatel Go Flip 3, and wonder if I have encountered a bug. I had an alarm set for 5:45 am. Before bedtime, I decided to get up at 5:20 instead. I switched the alarm time, and...
View ArticleBattery Drain on LG V30 after System update.
Anyone else having problems with battery drainage and charging on their V30 after this last update. My wife and I both having this issue.
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How to Switch from At&t to T mobile ?
I had t-mobile for several years but I moved and the area I live in, doesn't have t-mobile service.Now I'm back and again want to use T mobile but my problem is that after switching there will be no...
View ArticlePeople calling me are getting a busy signal or continuous ringing
It has been reported to me that when some people are trying to reach me, they are getting a busy signal or continuous ringing.I am not receiving any notification of this unless they text me or I happen...
View ArticleE-mail to SMS spam blocking
We have been using the tmomail.net e-mail to SMS gateway to send notifications for voicemails received by our corporate PBX. Sometime within the past few days, these messages started to get blocked....
View ArticleBackground Noise on HD Calling (Pixel 4)
My wife and I recently updated to Pixel 4's from older models. Every time we call each other now, we can hear every single background noise on each other's end, to the point where we just won't call...
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