Pre ordered 128 g iPhone 11 9/15 with expected shipping dates of 10/2 -10/08 has anybody received their phone or have they shipped yet or have anybody received one before estimated ship dates???
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Pre ordered purple iPhone 11 9/15
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SMS / text messages to my daughter's phone randomly delayed 10 minutes or longer
My cellphone and my daughter's are both on T-Mobile (though not the same plan). I have an iPhone SE; my daughter has an Alcatel Flip.
My SMS / text messages to my daughter will randomly get delayed more than 10 minutes -- in other words, she will not receive the message until 10 minutes (sometimes even more) after I sent it. She does not seem to have this problem with anyone else -- her text messages from schoolfriends, etc. all seem to arrive immediately. Often, she will get a message her friends sent a few seconds ago, even while my SMS that I sent 10 minutes ago is still unreceived.
I got my daughter a cellphone specifically so we could communicate by text message to co-ordinate when she needs to be picked up from school, etc. If SMS messages are delayed 10 minutes, this makes her phone pretty much useless.
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Unable to unlock the eligible device
I had purchased Samsung S8 from T-Mobile. After paying off the amount device was unlocked and have been using with other carrier from last few months. I had to send the device back to Samsung to get it repaired. It came back with T-Mobile lock. I tried unlocking it using 'Device Unlock' app installed on the mobile but getting error message that 'Couldn't recognize the device, please contact customer care.'
Its been 5 days of multiple calling, talking to multiple associates, performing different steps suggested by all their associates/tech experts. However, no luck yet. I also tried with T-mobile as well as other carrier's SIM card to perform these steps. With other T-Mobile active SIM device works.
Samsung has confirmed that device has not been rooted and only T-Mobile can unlock it. Every time I speak to customer care and technical expert they request me to hang up to perform something and/or check something and they assure a call back. Till date, not a single executive has called back as promised.
I'm really frustrated and fed up and I think Legal Battle is the only option to get the issue resolved.
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Using your Timex FamilyConnect smartwatch for kids
Explore what you can do with your Timex FamilyConnect smartwatch for kids.
On this page:
Get Started with Timex FamilyConnect
To use your Timex FamilyConnect watch, you must download the Timex FamilyConnect app. There’s no other way to complete account setup and add your contacts.
Download app and create account
- Download and install the Timex FamilyConnect app from the Google Play Store app or Apple App Store app.
- Open the app on your phone or tablet, then tap CREATE ACCOUNT.
- Enter your name, email address, and create a password, then tap NEXT.
- Tap the + icon to add a profile picture to your account.
- Enter your phone number and tap NEXT. It does not need to be a T-Mobile number.
- Check your email and click the link to confirm and grant consent to data collection.
- Go back into the app and tap AGREE to agree to the privacy policy.
- If prompted, allow the app access to your location.
- Tap ADD WATCH to add a watch.
Add / remove your Timex FamilyConnect smartwatch for kids
Add
- Charge the Timex FamilyConnect watch and power it on.
- In the Timex FamilyConnect app, tap ADD WATCH. If you already have an existing watch on your account, tap the Menu icon with three lines and tap Family View.
- Tap the + icon to add a profile picture of the watch user.
- Enter the watch user's information, then tap NEXT.
- Tap the watch screen to view the notice about downloading the app, then tap Next to view the QR code.
- In the app, tap NEXT and scan the QR code on the watch.
- You can also manually type the phone number in and tap NEXT.
- Tap INFO on the watch to see information like your connected network or IMEI.
- Enter the 8 character alpha-numeric code on the watch screen into the app, then tap NEXT> CONTINUE.
- Tap ADD WATCH TO CONTACTS to add the watch phone number to your contacts. Then tap START USING.
Remove
- In the app, tap the Hamburger icon with three lines.
- Tap Map View and choose the desired watch at the top of the screen.
- Tap the Settings gear, then tap Device Settings.
- Tap Remove Device from the App> OK.
Create a Virtual Secure Private Network of contacts
You can set up a total of 10 guardians / contacts in your Virtual Secure Private Network, including the primary one that set up the watch.
Add or edit
- In the Timex FamilyConnect app, tap the Hamburger icon with three lines.
- Tap All Contacts to view the current contacts in the Virtual Secure Private Network.
- Tap on a contact to edit it, or tap the + icon to add a new contact.
- Enter the contact information, like name, phone number, and email address.
- Tap the + icon to take a picture or add a photo of the contact.
- Choose the account type:
- Guardian: Make & receive calls to the watch, send & receive messages, and track the watch location.
- Contact: Only allowed to make and receive calls from the watch. Can't message or track.
- If you have multiple watches, turn the switch on next to the watch you want to add the contact to.
- Tap the Check Mark at the top to save the contact.
Delete
- In the Timex FamilyConnect app, tap the Hamburger icon with three lines.
- Tap All Contacts to view the current contacts in the Virtual Secure Private Network.
- Tap on a contact, then tap Delete Contact.
Buttons & icons
- SOS Emergency Button
- Microphone
- Speaker
- Power
- Long press to turn device on or off
- Short press to turn LC on or off, or to go to the Home screen
- LCD
- Wristband
- Charging contact
Adjust notification and media volume
You can swipe down from the from the top of the Home screen to adjust the volume slider, or follow these steps:
- On the home screen, swipe right and tap Settings> Sound.
- Tap Sound Mode and choose from the following:
- Sound
- Vibrate
- Mute
- Tap Volume to adjust the following settings:
- Ringtone
- Call
- Media
Maximize your battery life
- Limit game play using School Mode and let your kid know that gaming drains a full battery in two hours
- Keep calls on the watch to a minimum, and make them as short as possible.
- On the watch, swipe right and tap Settings to turn off Tilt to wake.
- Swipe down on the watch and reduce the screen brightness and sound volume.
- Limit the use of Active Tracking mode.
- Reduce the location update frequency to 60 or 80 minutes. You can always manually refresh the location.
Calling
Make a call
From the watch
- Tap the watch face to bring up your apps, then tap the Phone icon.
- Tap the Contacts icon at the top right to view the Virtual Secure Private Network of contacts.
- Tap the contact you want to call. You can only call members of the Virtual Secure Private Network.
From the app
- In the app, tap the Hamburger icon with three lines.
- Tap Map View to see the watch on a map.
- Tap CALL WATCH to call the watch.
- The app will open your phone app and call the watch.
- If the phone number isn't one of the contacts, the call will be automatically forwarded to voicemail without ringing.
- You can't access voicemail from the watch and won't get notifications.
Emergency / SOS calls
Emergency notification / SOS to parent
- Press and hold the SOS button to the left of the watch for five seconds.
- A call will go directly from the watch to the primary contact / guardian. You must be the primary contact to receive the SOS call.
- An Instant Message notification will go out to the primary contact and all other designated guardians.
Call 911
When you call 911 from the watch, a notification is also be sent to the primary guardian.
- Tap the watch screen to bring up your apps, then tap Phone.
- Tap the Contacts icon on the top right, and scroll to the bottom.
- Tap Call 911 Emergency Only. On the confirmation screen, tap Yes.
Messaging
You can only message to and from the watch using the Timex FamilyConnect mobile app. Your phone's built-in messaging or 3rd party apps won't work.
Send a instant message
From the watch
- Tap the watch screen to bring up your apps, then tap Messages.
- If you already have a conversation going, tap the message thread. If not, tap Contacts on the top right, choose the contact.
- Scroll to the bottom and tap Message.
- Choose from the list preset messages, or tap the keyboard to enter your own, then tap Send.
From the app
- In the app, tap the Hamburger icon with three lines.
- Tap Messages and choose the device you want to message.
- Enter your message to send, then tap the Send icon.
Send a voice message
From the watch
- Tap the watch screen to bring up your apps, then tap Messages.
- If you already have a conversation going, tap the message thread. If not, tap Contacts on the top right, choose the contact.
- Scroll to the bottom and tap the Microphone icon.
- Tap the Microphone to start recording, then tap it again when you're done recording. The message automatically sends.
From the app
- In the app, tap the Hamburger icon with three lines.
- Tap Messages and choose the device you want to message.
- Tap and hold the Microphone icon to start recording, release when you are done. The message automatically sends.
Edit preset message list
- In the app, tap the Hamburger icon with three lines.
- Tap Map View, choose the watch you want to change the list for, then tap the Settings gear..
- Tap PRESET MESSAGES to view the current list of preset messages.
- Tap + to add a new message or tap a message to edit it.
- Enter a new message, then tap the Check Mark to save. To delete, tap DELETE PRESET MESSAGE> OK.
Location tracking
The watch must be on and in a T-Mobile LTE coverage area. Location information is approximate and may not always be available.
Check in from watch
- Tap the watch screen to bring up your apps, then tap Location.
- Tap Send to send your location.
Track watches
- In the app, tap the Hamburger icon with three lines.
- Tap Map View and choose the desired watch at the top of the screen. You'll see it's location on the map.
- Tap REFRESH LOCATION to instantly update the map with the watch's current location.
Configure location update interval
- In the app, tap the Hamburger icon with three lines.
- Tap Map View and choose the desired watch at the top of the screen.
- Tap the Settings gear, then tap Device Settings.
- Tap the switch to turn Automatic Location Updates on or off.
- Choose to update the location every 15, 30, 45, or 60 minutes.
Active tracking
- In the app, tap the Hamburger icon with three lines.
- Tap Map View and choose the desired watch at the top of the screen. You will see a map with the watch's last location.
- Tap ACTIVE TRACKING. The Watch will update it's location every 3 minutes for 15 minute. This mode reduces battery life.
SafeZones
Create SafeZone
- In the app, tap the Hamburger icon with three lines.
- Tap SafeZones.
- Tap the + icon in the middle of the screen to create a new SafeZone.
- Enter an address or select a location on the map, then give the location a name.
- Choose the desired radius between 650 and 1960 ft.
- Choose which watch to apply the SafeZone to.
- Choose if you want the SafeZone enabled or disabled.
- Tap the Check Mark at the top to save.
Edit or delete SafeZones
- In the app, tap the Hamburger icon with three lines.
- Tap SafeZones and choose the desire SafeZone.
- Edit the SafeZone as desired, then tap the Check Mark to save. To delete, tap DELETE SAFEZONE> OK.
Alarms, Tasks, and School Mode
Create alarms
- In the app, tap the Hamburger icon with three lines.
- Tap Map View and choose the desired watch at the top of the screen.
- Tap the Settings gear, then tap SET ALARMS.
- Tap the + icon to create a new alarm.
- Enter the time for the alarm, the name of it, and which days of the week to repeat it on.
- Choose the watches you want to have the alarm apply to.
- Choose if you want to have the alarm enabled or disabled.
- Tap the Check Mark at the top to save the alarm.
Edit or delete alarms
- In the app, tap the Hamburger icon with three lines.
- Tap Map View and choose the desired watch at the top of the screen.
- Tap the Settings gear, then tap SET ALARMS.
- Tap the desired alarm.
- Edit the desired information, then tap the Check Mark to save. To delete, tap DELETE ALARM> OK.
Create tasks and rewards
- In the app, tap the Hamburger icon with three lines.
- Tap Daily Planner> Tasks & Rewards.
- Tap the + icon to create a new task.
- Choose the task icon, enter the task name, then tap NEXT.
- Set the date and time for the task, then tap NEXT.
- To add a reward, tap the switch to turn rewards on and choose the desired reward.
- Choose a completion icon and tap NEXT.
- Review the task/reward and choose which watch to apply it to, then tap SAVE.
Delete tasks and rewards
- In the app, tap the Hamburger icon with three lines.
- Tap Daily Planner> Tasks & Rewards.
- Tap the desired task to review the information.
- Tap DELETE> OK.
School mode
- In the app, tap the Hamburger icon with three lines.
- Tap Daily Planner> School Mode.
- Tap the + icon to create a new School Mode event, or tap an existing School Mode event to edit. You can have multiple events.
- Set the start time, end time, days to repeat, and enter a name for the School Mode event.
- Tap the Check Mark at the top to save. To delete, tap DELETE SCHOOL MODE> OK.
Games, Step Counter, and customization
Play Games
- Tap the watch face to bring up your apps, then tap the Games icon.
- Choose the game you want to play.
View step counter and history
From the watch
- Tap the watch face to bring up your apps, then tap the Step Counter icon.
- At the bottom, choose from Today or History.
From the app
- In the app, tap the Hamburger icon with three lines.
- Tap Activity Center. You'll see a list of watches and how many steps.
- Tap the drop-down at the top to change the view between Today, Week, and Month.
Set step counter goals
You can only set step counter goals from the watch.
- Tap the watch face to bring up your apps, then tap the Step Counter icon.
- At the bottom, tap Today. Then tap the Settings gear.
- Tap the switch next to Measure to turn the step counter on or off.
- Tap the + or - icons to increase or decrease the goal.
- Swipe right to save the settings and return to the previous screen.
Choose your watch face
You can only change the watch face from the watch.
- Touch and hold the watch screen until you see the white dots at the bottom.
- Swipe left or right to view all the watch faces.
- Tap on the watch face you like the most!
Update, reset, and Bluetooth
Update software
The Timex FamilyConnect app updates through the Google Play Store app or Apple App Store app. To update the watch software, follow these steps:
- Tap the watch screen to bring up your apps.
- Swipe left, then tap Settings.
- Swipe down and tap Watch Update.
- Enter the last four digits of the IMEI number. It's found on the back of the watch or in the app under Map View: tap the watch > Settings gear > DEVICE SETTINGS.
- Tap Yes and wait while the device updates. Follow any additional on-screen steps.
Power on/off
From the watch
- Press and hold the Power/Sleep button on the right of the watch. If the watch is off, it will turn on.
- Tap YES on the "Do you want to shutdown your watch?" screen to turn it off.
Force restart from the watch
- Press and hold the Power/Sleep button on the right of the watch for at least 15 seconds.
- Release when the watch vibrates and you see TIMEX.
From the app
- In the app, tap the Hamburger icon with three lines.
- Tap Map View and choose the desired watch at the top of the screen.
- Tap the Settings gear, then tap DEVICE SETTINGS.
- Tap Turn Device Off Remotely to turn it off. You can't turn it on remotely.
Reset / delete everything
- Tap the watch screen to bring up your apps.
- Swipe left, then tap Settings.
- Swipe down and tap and tap Factory Reset.
- Enter Code (last 4 digits of IMEI), then tap YES.
Bluetooth
You can't use Bluetooth to pair your watch to a phone. It only works with audio accessories like headsets and speakers.
Pair
- Tap the watch screen to bring up your apps.
- Swipe left, then tap Settings.
- Swipe down and tap Bluetooth.
- Tap the switch to turn Bluetooth on.
- Tap Add Device or No Paired Devices, then tap SCAN.
- Tap the desired device. If prompted, enter in the passcode.
Unpair
- Tap the watch screen to bring up your apps.
- Swipe left, then tap Settings.
- Swipe down and tap Bluetooth.
- Tap the switch to turn Bluetooth on. A list of paired devices shows.
- Tap the small white Bluetooth icon next to the device you want to unpair.
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Timex FamilyConnect smartwatch for kids
For most features, qualifying service, the TIMEX app, & a compatible smartphone are required. To communicate with the TIMEX device it must be turned on and in an area with coverage; not compatible with our 600MHz signal. Not intended for use outside US/CA/MX. Intended to be used by a child and monitored by a parent or legal guardian; use as intended and only for lawful purposes.
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We just upgraded my wife's phone from a Moto G5+ to a brand new bought from Motorola Moto G7. We switched the sim card and after 2 weeks we're noticing she's having trouble voice texting, sending an email, or accessing the internet when she's mobile. I reset the network connections and have rebooted many times, would we need a new sim card?
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Along my commute there are 2-3 stretches where coverage is consistently non-existent, I'm not sure how to best report these gaps to T-Mobile? Can someone point me to a link or method?
The most painful spot is an extremely busy state route which shows 'No Service' on my phone for about 1~2 miles -- this is the center of town which includes about 50 businesses including - the police & fire depts, my kid's pediatrician, the library, starbucks, half a dozen banks, and other commercial business.
It's the most painful gap for me because the traffic there alternates between stopped and walking-pace in the morning, so it generally takes about 15-20 minutes to travel that short 1~2 mi stretch during the morning commute, and during that time I have no ability to send/receive texts via CarPlay, or to listen to streaming media. It's also rough because I've got a baby, we're at the pediatrician every 2-3 months for one thing or another, and we're early to an appointment and he's asleep I can't check work email, call my wife, or do anything that requires a connection until I'm in the doctor's waiting room and connected to their WiFi hotspot.
There are tens of thousands of people in this area daily, many of them are likely T-Mo customers, so I have to assume this gap has been reported by others and I'd really like to add my voice to that chorus to say that this is bad enough that I've been considering switching carriers after having been w/ T-Mo since 2013.
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OnePlus 7 / 7 Pro Oxygen OS 10 Update
When will One Plus receive the software update? From your website it does not look it is eben in line to be tested. Everyone else in the world will receive it except T Mobile customers.
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Official Samsung Galaxy Note10 Pre-order & Discussion Thread
The rumors are true: the new Samsung Galaxy Note10 and Note10+ are headed our way on August 23rd, and we know you might have a few questions!
Starting this evening, August 7th at 9 PM PST, pre-orders for these amazing new Samsung phones will begin. You can find some helpful details in our blog and FAQ page-- but if you have more questions, concerns, or random musings to share, this thread is for you! Your friendly neighborhood Support Community Managers will be monitoring and answering questions related, but not limited to:
- Shipping
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We'd love to address any concerns about the Samsung Galaxy Note10 or Note10+, so ask away!
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how do I print the label to return old phone
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Official Apple Pre-order & Discussion Thread
We're stoked to introduce Apple's fall line-up, heading to T-Mobile!
The Apple iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, and Apple Watch Series 5are now available for purchase. This is the best place to chat with the few, the proud, the insanely stoked about the next generation of iPhones. The answers to some of your questions about deals, how to order, shipping and much more are available in our Apple Pre-order FAQs.
Still have questions? Need more information? Any concerns? Our Community Managers are standing by! Log in and ask away!
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Android SPL 2019-08-05 Availability
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I am currently blocked from my work email and calendar due to the vulnerability announced here and I can't find anything about this on T-Mobile. I know the impact to corporate email users is wide reaching. I understand that the manufacturer (for me Samsung) has to make it available first. However, in Samsung's case there is currently no indication of the status or an ETA for the patch (here).
My hope is that someone at T-Mobile has more information than the link above from the manufacturer on when this patch will be available, and can set expectations accordingly. Probably this is just a shot in the dark, but even an acknowledgement that this is an important patch and is on their radar would be nice.
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Galaxy Watch LTE duplicate messages
As the title says I am getting duplicate messages to my galaxy watch. When im connected to bluetooth everything works fine, texts sync properly when read on one device. However whenever i disconnect from my phone and switch to LTE i get every text ever all pver again. Literally 1000's. You would think the solution would be to leave lte on all the time? Wrong. When i leave lte on all the time then my watch and phone dont sync! If i read the text on my watch it wont update ththe phone anand vice versa. The point of the watch is to be able for the phone and watch to sync AND to leave your phone behind. Ive read dozens of users experienceing the same problem whats the fix tmoble? Ps this isnt an issue with the apple watch lte
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Blocking All International Calls
Very recently, I started getting scam calls from international numbers from 11pm - 2am. I can deal with the occasional daytime scam call but this is ridiculous... Is there a way to block all incoming international calls? Heck, I would even settle for blocking all international calls, period.
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LTE Suddenly Not Working on TMobile - Sony Xperia XA2 H3123
Okay, first thing I'm posting this same thing on Sony as well to see if there is anything they come up with, and I've spoken to the TMobile tech department, James, which they have gotten basically no where in resolving this. Though he was extremely helpful in at least resolving the issue that my number was somehow in a server and set for purging on your side, just weird.
I've had a brand new Sony Xperia XA2 (H3123) for over a year, working flawlessly on T-Mobile with LTE service showing all the time everywhere I go in Los Angeles areas or other areas as well. Did my research on this phone prior to buying to ensure I was good to go on frequency's and bands with T-Mobile, as there are other models not on the same bands, but this one in particular is.
Android 9.0 says fully up to date.
Problem: starting Oct 5, 2019 my phone no longer can be connected to LTE and RECEIVE incoming calls or texts. I CAN send texts, make out going calls, use the internet, email comes in and out, but NO incoming calls or texts happen.
*When I disable LTE, the phone reverts to H+ and all incoming calls and texts happen instantly no issues.
I really am not sure what could be the problem, besides T-Mobile changing something recently.
Any help would be truly appreciated in potentially fixing this back to being able to use LTE.
Things I have done:
Reset networks. Numerous time.
Restart phone. Numerous times.
Checked that the APN is: Fast.t-mobile.com
Checked barring is disabled.
Checked forwarding is disabled.
Sony Mobile Networks for Xperia XA2 H3123 phone state:
| Primary 4G/5G network | LTE Cat13 700/850/1700/1900/2600 (Bands 2,4,5,7,12,13,17,28,29,66) |
| Primary data network | GPRS, EDGE, UMTS, HSDPA, HSUPA, HSPA+, LTE, LTE-A |
T-Mobile network frequencies & technology (website) https://support.t-mobile.com/docs/DOC-4988
| 1900 MHz | 2 | |
1700/2100 MHz (AWS) | 4 | |
| 66 |
According to TMobile's website IEMI check:
Xperia XA2
IMEI: ***************
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iPhone 11 Charge
I ordered my new phone on the 22nd of September. Today I was charged for it from my bank account. It said the ship date was 10/08/19-10/10/19. I checked this afternoon and the ship date changed back to the initial ship date which was 10/15/19-10/29/19. Any idea of what is going on?
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Samsung Galaxy s9 plus updates blocked?
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I have a factory unlocked Samsung Galaxy s9 plus with tmobile sim. My software version was stuck on the January update from Samsung. Each month i would read posts stating that Samsung had released the latest android security patch & so I would check almost once a week for the update on my device, but it would always say that I am on the latest version. I used to think, they might be releasing it phase by phase and the update will trickle down to my device sooner or later. But i never got it.
After i grew impatient, i googled and came across few posts stating that tmobile is not allowing(blocking) the updates, and temporarily switching to other network sim will help. So to test this, i inserted a sim from other network. And guess what, my device first upgraded to June update, then to July and finally yo the August security update. Attaching screenshot for the August one. 
Once the update finished, i switched back to tmobile sim.
I wanna know why tmobile was not allowing me to update?
(PS. I even tried wipe cache partition & soft reset before testing the network switch test, and it did not help)
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