my note 4 not support arabic langouge

Since the previous discussion was closed, I'm opening up a new one to keep track of any new updates.

Despite the attempt to fix wifi calling issue with the original lollipop update, I still get REG99 Unable to Connect error with my LG G3 even after update the firmware to latest D85120e version.

Same issue is reported by other members as well, and I think instead of LG's team do lab testing and release the code, they should send a few engineers to the USA and do real world field testing with wifi calling make sure whatever update they have is implemented and tested properly, bug free.

As posted elsewhere, I found 64GB Note 5 phones at a T-Mobile store in SoCAL. So a friend and I both got white 64GB Note 5 phablets (preferred non-white but that's all they had). I JUMPed from a 32GB Note 4 to the 64GB Note 5 and that part was fine.

Surprise #1: We had to pay $100 extra as a deposit even though our credit is excellent. The reason given by the T-Mo employee was that they require the $100 deposit on all 64GB and higher devices they sell. THAT was a surprise to me as you don't see that in their advertisements (2-point fine print?). On the plus side, my monthly payment is now lower than what it was for the Note 4. I wonder why they charge this "deposit" on 64GB+ devices?

Surprise #2: I ordered Samsung's Qi charger (on BO as you all know) but I do have a non-Samsung high-capacity two-coil Qi charger which I was using with my Note 4 (I had bought the Samsung Note 4 charger back).

The Note 5 says it's charging (bolt in the battery icon) BUT it actually still drains. I will try to place the phone differently but this charger was designed to handle misplacement of the device on the pad. Mind you, I know it's NOT a "quick charger" but as for the Note 4, I did expect it to charge overnight, not drain. I am using a 2.1A wall wart to power the Qi charger

Question: Can a T-Mo person tell me where the sweet spot is on the back of the Note 5?

Now that Marshmallow has been unveiled, what delicious name will be up next?

All,

Have any of you experienced issue with battery draining too quickly and heating up?

My battery will sometimes drain from 100% to 0% in 3 hours. The back of phone also heats up and will not cool down until I shutoff the phone. Any idea of cause? battery malfunction?

Thanks,

Hey guys, as the question states, I have a Galaxy s4 that I used in South Korea.

I juts started college here so I was wondering if I could buy the T-mobile starters SIM kit along with the prepaid 40$ card to get my phone working.

Also, is there any other procedures that must take place for my phone to work? thank you

Just landed in Qatar and my phone refuses to connect to any local networks. I am on the Simple Choice NA plan which includes the coverage to such country like this one.

any help please? Many thanks.

Can anybody help with how to setup a Netgear R7000 router to properly support wifi calling ?

i have read that the following rules are required:

Rule 1: Destination port "4500" Protocol "UDP"

Rule 2: Destination port "5060, 5061" Protocol "TCP"

Can anybody confirm this and perhaps help how to setup the router ? The QOS settings for this router are a little cryptic.

Thanks.

There are two USB issues which have not been corrected by the latest update ( 3.0.0.4.376_3002-gdf2ee45):

1. The USB 3.0 port does not seem to want to even recognize that a USB 3.0 hard drive has been connected. It recognizes a USB 2.0 drive fine.
2. I still can't reliably write a large file to a Samba shared USB drive. It will frequently get to something < 1 MB and quit.

I recently purchased a Samsung Galaxy S6 and had an active postpaid account for 30 days. I was told when I canceled the account that after I got my final bill I could pay off the EIP and get the phone unlocked, that it didn't have to be active on the T-Mobile network for 40 days if I paid the balance in full. Due to the multitude of misinformation I was given and the fact that T-Mobile's system was reporting that the phone was never delivered (despite the fact that I had it in my hand) and had no unpaid balance (even though the same system said the phone wasn't eligible to be unlocked because it wasn't paid off), they finally offered to give me the phone for "free" (not including the substantial down payment I'd already made), assured me I would never receive a bill for the remaining balance, and told me that the phone could never be unlocked from the T-Mobile network. I accepted their offer, and they suggested I sell the phone and buy another one.

The thing is, I really like my phone (and the price!!), and I also know that even after a factory reset, it's still possible to recover the information that's been wiped. I don't think reactivating my account would help me get it unlocked, since T-Mobile's system is showing that my phone essentially does not exist to them. But what if I created a new account? Does T-Mobile unlock bring-your-own-phone devices? If I use the same phone and, obviously, the same name and social security number, will the computer still say my phone was never delivered and doesn't exist?

Tomorrow will make phone #3 I've had over 3 factory reset going to the store everything you can think of and still the same thing I've had duplicate messages coming in from different people different networks coming in 3-5 times. I've had the same message come in 14 times.  My messages will not send out at times so I have to restart my phone again. The same goes for the camera an error message pops up and nothing unless you reset the phone. It gets annoying as hell my next step will be to corporate and if they can't do anything i'll be finding a new carrier. Because it doesn't make sense to keep sending the same phone and doing factory resets.

How can I access my photos without having to update to the new Google Photos?  I could a couple weeks ago, now I can't and I haven't changed anything.  I'm not sure I want to update to the new Google  Photos

it's time to upgrade to 5.0.2 Lollipop, is more for the delay should upgrade to 5.1.1 for making us wait. I dont know English

OK, So I got whatever that round plate is from Samsung.  I plug it in, put my phone on it and it works great.  If a text comes in it stops charging and I have to lift it up and put it back on it to start again, WTF?

Hi All,

I need to switch my phone and I was thinking about the Asus ZenFone 2 ZE500CL.

According to the seller and the manufacturer, the phone is compatible with the following bands

EDGE/GPRS/GSM :

850MHz/900MHz/1800MHz/1900MHz,

3G

UMTS: 850MHz/900MHz/1900MHz/2100MHz

WCDMA: 850MHz/900MHz/1900MHz/2100MHz

4G

FDD-LTE: 2100MHz(1)/1900MHz(2)/1800MHz(3)/1700MHz AWS(4)/850MHz(5)/2600MHz(7)/900MHz(8)/700MHz(17)/800MHz(20)

I was reading that T-Mobile uses also band 12 for LTE, which is not in the list. Is that going to be a problem? I currently have a Nexus 5 that apparently does not have band 12 either but it seems to work just fine to me. What's the difference in having or not band 12 covered?

Thanks a lot!!

I have a billing mistake on my account that was sent to collections (without notifying me at all). Since it's in collections T-Mobile refuses to do anything, and the horrible collection agency Enhanced Recovery Company refuses to speak to me because someone gave them the wrong mailing address and DOB. They will only attempt to identify me by this information, and even hung up on my when I called back.

I'm under a lot of stress and wasting time on the phone due to T-Mobile's mistake and refusal to help me. I was about to contact the AG and BBB, and send a written complaint, but I'll give the T-Force a chance to resolve my issue first.

The short version of the problem is I had a PREPAID account for a year, and then earlier this year someone in your sales department kept harassing me with some promotional offer. I don't even know what they were talking about. Finally I got tired of the call and said yes you can add whatever option to it as long as you stop calling me and it doesn't cost anything. They assured me my monthly bill would not increase. Two months later my service was disconnected and I found out that someone switched me to POST-PAID. It occurred on the date of the last harassing call so it must have been the sales person. The TMobile rep was apologetic and switched me back to prepaid. She (again) assured me the charges would be credited and there would be none extra for that period. I cancelled the prepaid service about a month later.

Six months later I got a call from a collections telling me there is an outstanding balance of $400 including early termination fee. I hung up and called tmobile and was able to file a complaint to the billing department. Following up a few days later, the response from billing was that they will not be crediting anything and I'd need to call the collection agency to request a "fraud packet". I've attempted to do so, but after several calls ERC just reps continue to say "I cannot continue this call" and refuse to speak with me. I am not dealing with ERC any more. They are probably trying scam me. This is TMobile's problem and you need to contact them to remove the debt.

Now that Marshmallow has been unveiled, what delicious name will be up next?

Learn how to troubleshoot Wi-Fi Calling problems. If you have an Android phone and you use the Wi-Fi Calling app, see Wi-Fi Calling troubleshooting for Android.

Can't change call forwarding, call hold, or call waiting settings

When you try to change the call forwarding or call waiting settings using Wi-Fi Calling, you may see on your screen, "Network or SIM card error." When you're actively using Wi-Fi Calling, the call forwarding and call waiting settings cannot be changed.

To resolve this issue, simply change the settings when you're not using Wi-Fi Calling, You can also use short codes to change call forwarding and call waiting settings.

Can't use call forwarding, call hold, or caller ID

If you're using Wi-Fi Calling, and the other party is using Wi-Fi Calling as well, you may notice issues with receiving incoming calls and with incoming calls not forwarding to voicemail.

To resolve this issue, visit the Phones page and select your device. Then, click the SOFTWARE UPDATE button and follow the steps to update to the latest version.

REG02, REG05, REG06, REG99 errors

This message displays when the SIM card has not received a needed SIM card update. This update is automatically sent from the network after a SIM card or phone number change has been completed.

To resolve this issue, make you're in T-Mobile coverage and contact T-Mobile Customer Service. Customer Service can send the SIM card update to you.

'REG01: Invalid certificate' error

This message displays when your phone is having trouble connecting to the Wi-Fi Calling service.

You might see alternate versions of this error, such as:

• ER01
• REG01
• Invalid Cerificate

To resolve this error, turn off Wi-Fi for 1 minute. Then, turn it back on and try to use Wi-Fi Calling. Visit the Phones page, and select your device. Look for Wi-Fi Calling to access guided steps. If you still see the error, contact T-Mobile Customer Service.

Can't make or receive Wi-Fi calls or call quality issues

If you're experiencing dropped calls, have audio quality issues, or have trouble with Wi-Fi calls, it could be due to a Wi-Fi issue or a phone problem.

To resolve this issue:

1. Make sure of the following:
   • You have high-speed Internet service (DSL, cable, FiOS, public Wi-Fi)
   • You're connected to Wi-Fi and within 15 feet of the router
   • The wireless router is directly connected to the modem
   • The wireless router is on the latest firmware version
   • You're not near machines or appliances that can cause Wi-Fi interference, such as 2.4Ghz baby monitors, 2.4Ghz cordless, and Bluetooth-enabled devices
2. Run a speed test at http://www.speedtest.net. If your download speed or upload speed aren't higher than .25 Mbps, the problem is with the Internet connection.
3. Turn off your phone, router, and modem. If you're using public Wi-Fi, jump to step 6.
4. Turn on your modem.
5. Once the modem shows that it has established an Internet connection, turn on the router.
6. Once the router indicates it has connected, turn on your phone handset and try to use Wi-Fi Calling. Visit the Phones page, and select your device. Look for Wi-Fi Calling to access guided steps.
7. If you are still having problems with Wi-Fi calls, contact T-Mobile Customer Service.

Can't use text or picture messaging

If you're experiencing messaging issues, it could be due to a Wi-Fi issue or a phone problem.

To resolve this issue:

1. Turn off your phone for 30 seconds.
2. Turn it back on and try to use Wi-Fi Calling. Visit the Phones page, and select your device. Look for Wi-Fi Calling to access guided steps.
3. Try to send a picture message to your own 11-digit mobile number while connected to Wi-Fi Calling.
4. If you are still having problems with messaging, contact T-Mobile Customer Service.

Error codes

Wi-Fi calling errors display when there are problems connecting to Wi-Fi, or when there is a problem with the Wi-Fi Calling service.

Scroll to the error for steps to fix the problem.

Signal issues

Wi-Fi Calling signal troubleshooting

1. If you are able to get signal, place a test call while not on Wi-Fi:
   • If the issue happens on normal calls, it is not a Wi-Fi issue.
2. Verify that you are not currently using your device as a Mobile HotSpot.
3. Turn on Wi-Fi Calling. See device how-tos for steps.
4. Verify that your device software is up to date.
   • For supported Apple iPhone devices, check that the iOS version and Carrier Update are up to date.
5. For Android, set Wi-Fi Calling connection preference to Wi-Fi Preferred.
   • See device how-tos for steps.
6. Verify that your device is connected to Wi-Fi and you can access data.
7. Restart your device.
8. Make sure you are near the wireless router.
   Note: Wi-Fi signal quality will degrade as you move away from the router.
9. If your device is showing a specific error code, see error codes.
10. If the issue persists, ensure the router used for Wi-Fi calling is connected directly to the broadband modem and follow the appropriate steps below:

Related pages

Wi-Fi Calling troubleshooting for Android

Troubleshoot problems with connecting to the Internet or using data services such as video or music streaming, downloads, and more.

If you need help performing any step, check the how-to guides for your device on the Device page.

Before you get started, make sure of the following:

• Your device has signal. If you don't have signal, check out Can't get signal.
• You're in T-Mobile 3G, 4G, or 4G LTE coverage. You may experience slowness or connection issues if you're not in one of these coverage areas.
• You are not connected to any Wi-Fi.
• Your device is on the latest software version.
• You're not using a downloaded third-party browser. Use the preinstalled browser.
• You haven't used all of your high-speed data bucket. If you have, check out Data speed FAQs for more information on slower speeds.
• You're not using apps that’s may be running in the background and using data. If you are using apps like this, turn them off and retest the issue. Uninstall the apps if you found this resolved the issue.

Can't access the Internet

1. Turn your device off.
2. Wait 5 seconds and turn your device on.
3. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
4. Clear your browser history.
5. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
6. For Android devices:
   1. If the issue is specific to images not showing on web pages:
      1. Open the web browser on your phone.
      2. Tap Menu > More> Settings.
      3. Make sure that the Load images and Enable JavaScript check boxes are selected.
      4. Tap Clear cache and Clear cookie data.
   2. Check the Data Usage Limit setting is not limiting data use.
   3. Reset the device APN.
   4. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
7. Reset your device.
8. Retest the issue.
9. If the above steps have not fixed the problem, contact us.

Internet or data speeds are slow

1. Turn your device off.
2. Wait 5 seconds and turn your device on.
3. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
4. Clear your browser history.
5. Turn your device off and on, and test the data speed.
6. Open the Play Store, and download the Speedtest.net app.
7. Run a speed test and check the results:
   • 2 Mbps or faster: This is optimal speed for a 4G or 4G LTE location.
   • Lower than 2 Mbps: Double check to make sure you're in a 3G area. If you are, this is normal speed. If you're in a 4G or 4G LTE location, contact us for additional support.

Can't access a specific web page

1. Check for any errors. If you see an error that relates to blocking, restrictions, or filters, it's because because Web Guard is blocking the page.
2. For Android devices:
   • Google Safe search messages. If you are seeing a message like this, check out Safe search not working correctly on an Android device.
   • Pop-up blocking. Make sure pop-ups are turned off.
   • JavaScript. Make sure JavaScript is turned on.
3. Clear your browser history.
4. Turn the phone off and back on, and retest the issue. Keep troubleshooting if you're still experiencing the problem.
5. Reset the browser to default settings.
6. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
7. Try accessing the page from a computer:
   • Doesn't work from a computer: There's a problem with the web page you're trying to access.
   • Works from a computer: Contact us for additional support.

Learn about our stateside calling and texting services. We can help you call and text abroad with ease.

Stateside International

If you have one of the following–Simple Choice North America™ plan; Simple Choice™ plan; Simple Choice with No Credit Check plan; or a Pay in Advance (Prepaid) plan–then you already have the Stateside International Text feature. This feature allows you to send and receive unlimited text messages to ANY country in the world where texting is available (except St. Helena and Wallis & Futuna).

To expand on that, if you have our previous Simple Choice plan, you can add Stateside International Talk, which gives you unlimited calls from the U.S. to landlines in more than 70 countries and destinations and discounted calling from the U.S. to landlines and mobile phones in more than 200 countries, all for $10/month more per line. Keep in mind, if you're on a Simple Choice with No Credit Check plan, you can only make calls to the 70+ countries.

If you activated a Simple Choice North America plan on or after July 15, 2015, you also have the option to add Stateside International Talk for $10/month more per line. Just like the previous Simple Choice plan, you get unlimited calls to landlines in more than 70 countries and destinations and discounted calling to landlines and mobile phones in more than 200 countries. BUT, with Simple Choice North America, you can make these calls from the U.S., Mexico, and Canada!

If you have our previous Simple Choice plan, for just $15/month more per line, you get unlimited calls from the U.S. to mobile numbers in more than 30 countries, 1000 mobile-to-mobile minutes to Mexico (calls rated on a per-minute basis; overage extra; $0.04/minute), as well as the unlimited calls from the U.S. to landlines in more than 70 countries and destinations and all other benefits of Stateside International Talk.

If you activated a Simple Choice North America plan on or after July 15, 2015, for just $15/month more per line, you get unlimited calls from the U.S., Mexico, and Canada to mobile numbers in more than 30 countries, as well as the unlimited calls from the U.S., Mexico, and Canada to landlines in more than 70 countries and destinations and all other benefits of Stateside International Talk.

If you're not on a Simple Choice North America plan or Simple Choice plan, find out more about adding Stateside International Talk services. Customers with a monthly Pay in Advance (Prepaid) plan of $40 and higher can also add this service. For more information, see Additional services and international rates.

Need more information about rates to outside the U.S.? Check rates and find the option that's best for you.

International Discounted Calling

As of February 11, 2015, the International Discounted Calling (IDC) feature is no longer available to be added to an account. If you currently have the IDC feature, you can continue to enjoy a discount on the per-minute rate over international dialing rates. This discounted rate applies only to outgoing calls placed from the U.S. to foreign mobile or landline phones.

The International Discounted Calling service costs $7 per month per line. You can view the rates to mobile phones and landlines in more than 200 countries.

The Primary Account Holder can remove this service on My T-Mobile. Because it's no longer available to be added to an account, if you decide to remove International Discounted Calling, you won't be able to add it back.

Pay-per-use international calling

Pay-per-use international calling allows you to make international calls from your phone. View rates by country.

T-Mobile blocks calls to 700, +800 (international toll free), 900, and 976 numbers. T-Mobile may also block calls to certain countries to help prevent potential fraud. This information relates to customers using T-Mobile's network. T-Mobile cannot guarantee features will function while roaming on another partner's network.