1. Slide the Notifications panel open, and then tap .
2. Tap Backup & reset.
3. Tap the Backup On/Off switch.
4. Choose HTC Account as your backup account.
   • Sign in with your HTC Account or Facebook account.
   • If you're already signed into your Google Account, tap it to change your backup account to your HTC Account.
5. Sign in to Dropbox.
6. Once your phone is backed up, you'll see the last backup date and time under Backup history.

Note: To manually start a back up, tap Backup now under Backup history.

Backing up your contacts

Note: Google G-mail account can still be used for contact backup as well

1. Open the People app.
2. On the People tab, tap > Manage contacts.
3. Tap Import/Export contacts> Export to phone storage.
4. Select an account or type of contacts to export
5. Tap OK.

1. Open the Messages app.
2. Tap > Backup/Restore SMS> Backup> Backup SMS.
3. Enter a name for your backup file.
4. Tap OK.

Backing up text messages by email

Important: You need to set up your email account in the Mail app to use this feature.

1. On the Messages screen, tap > Backup/Restore SMS.
2. Tap Backup> Backup SMS via mail to attach the backup file.
3. Enter your email address.
4. Compose your email message, and then tap Send.

Restoring content to your phone

To restore content after a factory reset or to a new HTC phone over Wi-Fi, follow these steps:

1. Turn on your phone, choose to restore content, and then select Restore from HTC Backup on the Set up phone screen.
2. Sign in using your HTC Account or Facebook, depending on which account you used to back up your phone.
3. Sign in to Dropbox, and choose to allow HTC Backup to access Dropbox. Your backup history will then be displayed.
4. Select Backup, and then tap Next.
5. Wait for your accounts and settings to be restored.
6. Tap OK to continue restoring your previously installed apps.

Note: If some layout settings are not restored, please manually configure these settings.

Restoring text messages

Note: You can only restore text messages that were exported using the Backup SMS feature.

1. Open the Messages app.
2. Tap > Backup/Restore SMS> Restore.
3. Choose how you want to restore your messages.
4. Tap Next.
5. Tap the backup file to import.
6. Tap OK.

Note: You can only restore contacts that were backed up using the Export to phone storage feature.

1. On the People tab, tap > Manage contacts.
2. Tap Import/Export contacts> Import from phone storage.
3. Tap the account type for the imported contacts, if more than one account is set up.

Backup data not available

If you do not have backup data available after factory reset or after receiving a new device, you are probably signed in with the incorrect account information.

1. Perform a factory reset again.
2. If the issue persists, please try a different sign-in option:
   • Sign up with HTC Account
   • Sign up with Facebook Account

Important: You need to select the same account type you used to back up your personal account.

Backup Fails

HTC Backup saves your data to the Dropbox cloud service. If back up is not working, please follow these steps:

1. Ensure that Dropbox has at least 250MB of free space by navigating to the Dropbox APK from All apps

Note: Accessing your Dropbox account will also check that your password is correct.

2. Tap Menu.
3. Tap Settings.
4. Check your available memory here under Space used.