Dear Community:
i was wondering just how many T-Mobile customer have had any issues with being told they no longer qualified for any particular promotion despite having been using said promotion for any significant period of time without any prior issues!? Reasons for such an inquiry are because this is one of the many problems that I have experienced while being a T-Mobile customer over the last 3-4 years! It would, quite honestly, take me too long to type out everything that has happened every month for going on 2 years and I am, quite frankly, sick to death of repeating myself since that’s exactly what I must do EVERY time I have to call the customer care line to deispute my bill being overcharged for a line that was supposed to be 100% free from a promotional offer in October or November of either 2015 or 2016, in which essentially ending up being the cause of then being charged double for my already over charged monthly bill amount! The worst part, however, in dealing with all of this each month for 2 years time; was the occasion when I would be connected with certain reps of whom would like to think they know exactly what’s been going on and tell me, very sternly, what’s what and what’s gonna happen next instead of the reps whom act very respectfully and actually pause themselves to listen without seeming like they have a supervisor over their shoulder creating intimidation or threatening stares which filter down to me and make me assume they’re going to help solve the problem but really only put it on the back burner for the next month or better qualified rep to handle instead of admit they don’t know the answer or won’t give me one because that would jeopardize their employment? Basically I just want to know how many of you have been incorrectly billed for any month with T-Mobile for any pronotional offer you accepted at any time? Just upvote if you would rather not explain your issues! Maybe this could give just cause for some upper level attention!?