All,
Please be careful and spread the word to not be cheated. I was an AT&T customer and T-mobile offered be a dual promotion (BOGO - Buy one Get one Free; and Carrier freedom - T-mobile would pay for what is remaining on my AT&T phone up to $650 per phone). I know of few friends who switched to T-mobile because of this great promotion. So, I decided to switch as well. I called on Dec 21st, 2017 and T-mobile confirmed the dual promotion and I got 4 lines & phones. My new T-mobile phones arrived only on 27th. When I switched from AT&T to T-mobile, and called T-mobile to understand how to claim the dual promotions. Now, it looks like the dual promotions have ended and they are now offering me only one of the two (BOGO or Carrier Freedom).
So, my first day of T-mobile experience itself, I felt cheated. I spoke to several managers and retention department supervisors andt what was even more disgusting was they were saying these two programs cannot be combined and were never offered. I know of friends who got these offers and I know my calls to them on Dec 21st were recorded and I asked them to review them. They would not...I asked if I can return the phones and switch back to AT&T and they said I would be charged $75 re-stocking fee per phone.
My learning from this experience is that T-mobile is no better and may be worse than AT&T. My initial experience itself was horrible. Please do not fall in this trap and spread the word.