I have been a customer since April. Right from the start I have had issues with my signal strength and anything associated with data. Originally I had MAJOR issues with everything, but I contacted the customer care department and would not get off the phone with them until I had something to help me. And that was the signal booster I got through eBay, and was reimbursed for it, which the item was just over a hundred dollars, so it was not like I was raking them over the coals. Besides, everyone else is getting them for FREE!!! Well, I was told to keep calling around the beginning of summer and I would receive the newer version, the RS-2. Well, suddenly T Mobile decided to suspend the program and "no one" was able to get one. I knew that was a lie, so I continued to call and call about it, and got a different excuse every time. I got fed up with it, so I took matters into my own hands and contacted the BBB. I received a call from Victoria Ortiz and it seemed as if she had my service problem set as a priority. Then it took a week for her to call me back. Then when she did call back, she gave me not just an excuse, but a lie by telling me that the newer model would not help me out, to which I called her out and said that whoever told her that is full of it and lying to her. Then she made up another lie about the length of time I had been a customer, and that I was not a customer long enough to get the new booster. I begged and pleaded with her to figure out a way to get one to me, but all I heard was how she "understood" my situation, which is B.S. because if she truly understood my problem, she would make a better effort to help me. The model I have right now disconnects ALL THE TIME!!! Now, we have been going back and forth about this issue on the BBB website, and I cannot believe that I was actually told by her that after I have spent well over $2400 in phones that "Mr. McClelland is not under any contractual obligation, as such if Mr. McClelland decides to transfer service to a provider that fits his needs, he would not be charged any early termination fees." So, let me get this straight. I spend all my hard earned money on equipment that pretty much only works on your network, and because I expect the same service everyone else has, you tell me to leave?!?! What kind of people do you have working here?!?! Not only that, to everyone who is trying to get the new signal booster, I just got off the phone with Nextivity, the company who manufactures the signal booster, and was told that T Mobile has been getting these signal boosters THIS WHOLE TIME!!! Now, I was told from the beginning that I had excellent service strength with 4g data speeds, which were both lies. T Mobile could of and should have told me right from the start that this area I live in has and will have issues, but getting a sale was much more important. Now you expect me to just leave after spending almost 3 grand? I am not asking for any more than anyone else, and it's not fair to me that that I pay as much as anyone else, but get only a percentage of the service. And also, until I receive that signal booster, I WILL NOT drop my BBB case. I will also continue to post on here how I have and am being treated as a up to date customer. I am not sure who I can talk to that has more authority, but as soon as I find out, I promise you they will be informed of the tactics being practiced upon me. This is totally unfair and unacceptable, especially for a customer who has invested the amount of money I have. To be continued.......
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