I'm not saying AT&T is better or has better customer service, coverage, connection speed, etc. It' s just that for some reason they get better phones faster and this is important to me. The situation with 32Gb Galaxy S4 is absolutely ridiculous. I own 32Gb Galaxy S3 and switching to 16Gb model is not an option. Do I truly need a new phone ? No, not really. Do I want a new phone ? Absolutely ! I like new gadgets, just like many of you, but with T-Mobile my thirst for new gadgets remains unquenched. I also don't appreciate being treated like a child. I contacted T-mobile a number of times over the phone, e-mail, twitter, I think I've even sent a message with an owl once. Each time I received the same answer - We know nothing, we don't have any info. It feels like T-mobile thinks that I, a relatively sane person with functioning cognitive skills, can't possibly fathom the intricate machine of T-mobile wisardry, and the simpliest non-answer should suffice. Thanks, but this isn't going to cut it any longer. T-mobile is a multi-billion dollar company. It has concrete buisiness plans, schedules, deadlines, executives, working relationship with major phone manufacturers and so forth. It knows why, what and when. It aslo knows that many of its customest are upset with this issue, yet prefers to feed us bs answers. That tells me one thing - T-mobile doesn't truly care about customer satisfaction. I will never believe that AT&T could get 32 GB S4 and actually let people know in advance that it's getting it and when, but T-mobile couldn't. If T-mobile doesn't want to cater to my needs there is no reason for me to stay.
If there's a reason why it can't get a 32Gb S4 - it should level with us and tell us why. Instead T-mobile behaves like a king who only does something when there's a chance of civil unrest. So here's my personal uprising - I'm gone. As I write this I see two phones on the table next to my laptop - a 32Gb Galaxy S3 with T-mobile logo, reset and ready to be sold, and a brand-new 32Gb Galaxy S4 with AT&T logo. Thank you, T-mobile, for 12 years of service, I hope you appreciate that I always paid my bills on time. One of my friends is
considering the same move. I will light the way for him. Arrivederci.