Credit card payment failure
I am unable to use my normal credit card (Mastercard) to refill my account. I've tried from three different devices using three different browsers, but it always says the transaction failed. I checked...
View ArticleThey're doing an experiment on us at work!
Except, it's nothing new. I haven't had the opportunity to take pictures yet, but they installed musical stairs where I work. To encourage us to take the stairs instead of the escalator. The problem...
View ArticleSwitching From Pre-Pay to Post-Pay, Add A Phone, Port Numbers?
Hi, I purchased an HTC Sensation and a $50/mo. pre-pay plan to test T-Mobile's service in my area. I'm pleased with T-Mobile, so we're going to buy a second handset, want put my wife and I on the...
View Articlesd card error
sd card is blank or has unsupported files, how do I fix this without looking my data on my phone
View ArticleNew Nexus?
Anyone hear anything about when a new Nexus is coming outthat will support Tmobile LTE?
View ArticleBring your own phone question
I am looking to possibly purchase a phone from at&t instead of t-mobile. Does any one know if bringing in a phone from another provider hinder your service at all? And are certain service providers...
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Iphone 5 blocked
I live in Brazil and bought an iPhone 5 when I was in USA for vacation (best buy store). I paid the full price (U$650 + tax. I have the receipt) and it came with a pre-paid t-mobile sim card. I...
View ArticleNo service at home - help!
Got an iphone and signed up for t-mobile this morning at work. Came home and find I get no service, even though coverage map says I should! I can drive a half mile down the road and get strong signal....
View ArticleGot SIM Unlock Code in less than 4 hours!
I used the chat function for the request. Better than using 611 because there is always a chance (on either end) the IMEI string of numbers gets written down or read/spoken wrong. The rep said...
View ArticleBill pmt
I have been charged my regular bill pmt w/o the credit I had of 27.00, due to T-mobile was still taking60.00 dlls, even though I have cancelled international calls for 10.00 extra months ago.This month...
View ArticleT-mobile Customer Service is AWFUL!!!
Is there a good time during the day to call and speak to someone in customer service that is there because they exactly want to help you with a question and not put you on hold for 58 minutes and 32...
View Articlecoverage issues
I have an account with two lines. One of those lines is giving poor service for my truck driver spouse who stays on main highways but constantly drops calls or has no service many times a day. The run...
View Articlepassword reset
i bought phone off individual and its telling me to put in their email and password and i just had it activated and i cant use it
View Articlelost my sim card
i recently travelled and i am having a hard time finding my sim card... i want to create an account on here so that i can pay for my bill online but in order to do that i will need the sim card to...
View ArticleToday, after 12 years with T-mobile, I switched to AT&T.
I'm not saying AT&T is better or has better customer service, coverage, connection speed, etc. It' s just that for some reason they get better phones faster and this is important to me. The...
View ArticleLack of Coverage in NC
There has been a lack of coverage in NC for years and years. These areas consist of Kinston, Goldsboro, Greenville, areas that I would like to use my services more. I feel if there was better coverage...
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Steps to get the Content Blocking feature to prevent third party charges on...
What is the process to setup blocking of third party billing charges on all lines in my family plan?
View Articleunlocking my phone ?
HI, so I was given a hand me down phone from my friend who ugraded to a galaxy ... is it possible to unlock the phone ? if so what might i need to do this ? Thank you Anna
View ArticleWill there be a preorder? Or just available on T-Mobile.com on 9/20?
Will there be a preorder? Or just available on T-Mobile.com on 9/20? Otherwise I have no problem ordering it from the Apple website, I just wanted to use the Simple Choice pricing.
View ArticleSo, apparently I have to go to a store? Uh...why?
So, I've asked a couple questions about my order here and didn't receive an answer for either of them. Now that I've found out WHY my order was cancelled, I'm even more confused. So when I first...
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