So, I've asked a couple questions about my order here and didn't receive an answer for either of them. Now that I've found out WHY my order was cancelled, I'm even more confused.
So when I first placed my order...it said there was an error... I called in to order support(or whatever it's called) and the woman who answered assured me that there wasn't actually anything wrong with my order and that if there was, "they" would call me. So I'm waiting a few days and nothing happens. No emails, no phone calls and my status(up until midnight today) said that the order was "placed". Around midnight, I checked the order status again and it said cancelled. Naturally, I was extremely curious why that was and why they couldn't send me at least an email to let me know it was cancelled.
I called in just a few minutes ago to find out what the hell is going on. This rep told me that there actually was an error with the order and they had to "re-key it"(I'm assuming that means place the order again?) and that there was a note on the order saying that I need to go into a store to place my order. Which of course means, I will have to wait longer for the phone I want and pay for another month of service at my current prepaid carrier so I don't lose my number.
Not to mention the fact that the whole reason I order things online is because I don't like going to the store to get it when I can have it delivered to me. Of course, Lodi, CA doesn't have any T-Mobile stores which means I'll have to take the bus into Stockton(hello high crime rate!) to get what I already ordered online.
The alternative carriers are looking more and more tempting. VZW is getting it on the 12th, from what I've read and they probably won't have some mysterious error that will prevent me from ordering online.
So, anyone know why this "error" could have happened? Or why it couldn't be "re-keyed"?