I have an iPhone 5S that I bought in Orlando-FL on October 24th. Now I am in Brazil using the device under international roaming. After 40 days with the device active in T-Mo network I've tried to unlock the phone via web chat but it was declined. They said I didn't met the criteria "Must have device usage within the last 7 days by the mobile number requesting the unlock code". Ok, I bought some more credits made some calls and asked for the unlock (denied again for same reason) and now I don't get a reply after escalations. Already escalated my case three times and I've been waiting for an answer and nothing! Can someone please help me????
First attempt: Sim Unlock Reference: 6326406 - Declined 05/12
Second attempt: Sim Unlock Reference: 6345047 - Declined 11/12 - Escalated on 11/12, 16/12 and 27/12.