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web2go upsell

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I have had a Tracfone lg840g with a T-Mobile SIM card for about a year.  Recently I have been unable to access the browser or email unless I am connected to WIFI.  I always get the upsell message:  Subscription Upgrade Required.  Your data plan does not work on this device...I have contacted Tracfone several times and they are unable to solve my problem.  I have done a hard reset, replaced the SIM card etc., but nothing has helped.  Can you help me? 


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