In December I used a UPS dropbox (which is an option presented in the instructions) to drop off my handset device. I have the tracking number but the package was never scanned by UPS. Both T-mobile and UPS say they have no idea where the package is. This March T-mobile started calling and texting me repeatably to collect $444 dollars for the phone I assumed been returned months ago. It is unbelieveable.
I asked T-mobile staff (in store, by phone, and through e-mail) how to solve this problem. The T-mobile staff said to pester UPS because someone did not do their job to scan the pre-labelled package or UPS lost it and do not want to pay for it. I googled "What do I do if t-mobile is forcing me to pay for a handset that I already returned?" I read all the answers by loyal t-mobile customers and it does not look good. I read about people who have been loyal customers for 6 years and paid their bills on time every month and they are tearing out their hair wondering why T-mobile does not believe them that customers make the returns. I do not believe I should pay for someone else's mistake. I won't. I transfered to T-mobile for better service even though the rates would be higher. I'm now regretting that I switched companies.
I blame T-mobile for working with UPS because UPS seems to keep losing these packages. UPS also will not pay up for losing these packages because of the terms of the pre-paid return service. I cannot even initiate a claim with UPS because I am not the shipper, T-mobile is. T-mobile should just use their stores to collect handsets and stop harrasing good customers like myself for T-mobile's shipping problems.