To get a SIM network unlock PIN, I am instructed by the document [SIM Unlock your phone] to "contact Customer Care." However, it appears to be impossible for me to contact T-Mobile's Customer Care.
- T-Mobile's live chat (http://support.t-mobile.com/community/chat) does not work. That URL always returns "System Error. We're sorry but a serious error has occurred in the system."
- I can't call them using the mobile phone. That's rather the whole point, isn't it? I need to unlock the phone to make it work outside of the USA. I have no other phone.
- T-Mobile does not provide an email address for Customer Care.
Therefore, T-Mobile Customer Care: Please email me the necessary unlock code. (You have my email address through my MyTMobile and my support.t-mobile registrations.)
Respectfully,
Jim Plamondon
(from Australia)