I was told at a store in Redmond that I can return my phone with in 30 days if it was shipped to me. I walk in to store to return and the guy in-store asks me to call 611 to process the return and yes he did said again I have 30 DAYS TO RETURN. I call 611 and they give me a totally different story and they wouldn't take my return ( I have 7 days left out of 30 days).
I switched from a different carrier and my experience so far with T-Mobile has been testing my patience. It is so frustrating and annoying that why is there difference in what a guy in store and over phone tells. As a customer I rely of T-Mobile folks to give me the right information. I feel trapped and victim as a result of some one not giving me the right information.
What do I do in this case? Just live with the phone I didn't like and keep paying T-Mobile? Just ridiculous....
