Bought a Brand New iPhone 11 Pro Max 512GB. T-mobile is running on my E-sim right now and would like to use my second business line under the sim card. Its been one week and T-mobile doesn't know how to unlock a dual sim phone. It shouldn't take this long. I pay off the device when I bought it and I request an unlock and this is what T-mobile send me. Its been a week and 3 days. T-mobile customer service has really deteriorated over the last year. VERY DISAPPOINTED.
10 YEAR customer that is considering going to VERIZON.
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time. Our records indicate that your account is canceled with unpaid pending charges. Once the pending charges have been paid in full, please contact us to have a new SIM Unlock Request submitted. You can make a payment by dialing Customer Care at 1-800-937-8997.
Unlock Request #: 41644973
