My phone keeps shutting down anytime I try and use it, and then just pulsates. It will upload partially, but then once it gets to the little green alien will shut down again and start pulsating. Even if I DO get it turned back on, as soon as I try to use my phone to call someone or send a text, it shuts off again. Every person I have talked to at a T-Mobile store has been rude and unhelpful, and I don't understand why I have to pay money to get my defective phone replaced when I've done research on the internet that says this issue is a common phenomenon. My brother is also having the same issue. I know that my phone does not need a factory reset, this an internal flaw that I did not cause and I either want my current phone fixed or replaced.
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