hello, i recently contacted your samsung's technical support team with regards an issue i have been experiencing with my device. I was told to perform a factory reset in order to try rectifying the issue. However, the problem is still occurring which is that when i try to enter my password, my home screen photo will appear before the keypad comes up. After I did the factory reset this is still occurring and when i press back after sending a message on Whatsapp or BBM, the keypad section appears black. Can you kindly help me to try rectify this problem.
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