That's direct quote from one rep I spoke with. I've been told " you have an old plan and our engineers said it's not compatible with your phone". But as has been stated here numerous times, every one I speak to has a different story. No consistency seems to be the hallmark of T-Mo service reps. I've been told so much BS that I would walk in a NY minute if it weren't for the ETF. Which brings me to my point. Obviously the rep at the store was full of it when she said that we could keep our old plan, which had unlimited data supposedly but never did. It was a lie from day one. We have two lines, one worked perfectly, the other never had internet access ever. My wife and I went round and round with each other and T-Faux support. AND THEY KEPT ACTING LIKE IT WAS A TECHNICAL GLITCH WITH THE PHONE ! It never was and finally the "truth" came out when I unfortunately had my phone stolen. Now I really needed the other line to actually work as we had been paying for. But no, " That's an old plan", whatever. So either it was a lie from day one and there was no way that we could keep our old plan or T-Mo simply chose to render it obsolete with the 'Simple Choice' roll out. Either way now that I'm even willing to change my plan I'm told that I can't switch to 'Simple Choice' without an ETF. But staying true to form the rep made up a new phrase "Simple Choice Classic". Ohhhhh. I see. So keep paying your old plan with more data charges added to it and we'll all pretend that you now have "Simple Choice". This how they treat so called 'loyal' long standing customers. They'll pay ETF's for newbies but if you get run over by one of their roll outs too bad. Don't youguys see that all your doing then is setting up a revolving door? Out with the old and in with the new suckers.
BTW, another rep told me that I could just go on My T-Mobile and eliminate the unlimited web that we'd been paying for. Another lie. You can't just get rid of it, only upgrade to something more expensive that gives you far less. Reminds me of several conversations in the past that went something like," Maybe you'd like to upgrade your data plan to something better?" " What's better than unlimited?" Long silence," uhh..., (ignores question) we have several data plans...." The answer should have been," how about something that actually gives you something instead of nothing?"