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Unlocking phone

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I recently moved to Europe and acquired a European SIM card. I got the unlock code from TMobile and was told that when I put the new European SIM in my phone that it would immediately ask for the unlock code and then unlock the phone. Instead, when I put the SIM card in it asks for a SIM Pin which was provided by the new plan provider and then it goes to my regular screen. The wifi works but I cannot make or receive calls with my new number and the phone doesn't really register that there is a new SIM card in it. I am thinking that the phone is still locked and it is not even acknowledging that I have a new SIM card.

 

Does anyone have any advice? Thanks!


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