My iPhone 5s has to be called twice to ring
Recently acquired a 5s. When a call is placed to the phone, the call will automatically go the voice mail. If caller was to call the phone again it rings. I have had so many contact ask why their calls...
View ArticleUrgent help porting number from Verizon
Hello, I recently switched from Verizon Wireless to T-Mobile today, but for some reason they are unable to transfer my old Verizon phone number over to T-Mobile. The sales representative told me as...
View ArticleETF payback not what it claims to be!
I switched over from Sprint to the tune of $320 in ETF fees. The store took my phones, signed me up, and sent me on my way. They called me the next day to inform me that my old numbers cannot be ported...
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Long time customer discount
I've been a tmobile customer for 8+years, and I'd like to know about any discounts or incentives for loyal customers. I'm interested in purchasing the galaxy note chevyanllacs 3.
View ArticleService issues.
I've been with T-Mobile for over 12 years. I am tired of dropped calls and no service issue's in area's that should have service without interruption. My contract expires the 19th of this month. I have...
View ArticleiPhone 5S, Galaxy Nexus, Nexus 4, & others work on Grandfathered Data Plans...
Been a TMO customer since late 2000, early 2001.This is a first time i had a bad customer service experience over the phone.Spent 90 minutes on the phone with loyalty customer service, tech support,...
View ArticleHow do you play music loaded on an microSD Card with a Note 3?
I just installed and formatted a 64gb micro SD Card into my Galaxy Note 3. I moved all of my music from the phone to the formatted sd Card. However, now I am unable to play any music using the music...
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Find your account number
Learn how to find your account number on My T-Mobile. If you have a Pay in Advance (Prepaid) account, your mobile number is your account number. StepsTo find your account number, follow these steps:...
View Articlejust swith sprint to t mobile droping signal
I recently just switch over to T-Mobile from sprint. When I had the iphone 4s with sprint I had great signal. Every since I have switch over to T-Mobile with the new iphone 5s my signal sucks really...
View ArticleSony xperia z1s wont download from browser.
I upgraded to this sony phone from a samsung galaxy s3. Now with the s3 I would use any internet browser and it would let me download anything I needed if i clicked the download link with wifi or 4g. I...
View Articlejunk charging port
i bought this phone for 200 dollars and right after the warranty went out the charging port went bad. its a faulty charging port and when i called u all pretty much said i was beat. i been a loyal...
View ArticleTurn-off turns into Restart
Once in a while when I try to turn off my N5, it just restarts, as if I pushed a non-existent Restart button. What causes these random restarts in place of shut-off? Frankly, if I wanted to do a...
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outgoing call truncates with "sorry Call Failed" despite the number called
out going calls truncate with sorry call failed. despite the number called .. have plenty of bars/coverage.
View ArticleNote 3 Software Update
When is T-mobile going release a software update for the note 3 device fixing audio issues and lagging problems? t-mobile is the only carrier that hasn't released an update for the device, does...
View ArticleETF uncarrier question
I moved from Verizon the day your ETF reimbursement program started. I have two weeks to submit the final bill/etf quoted bill from VZW to T-mobile to get the giftcard. I paid VZW the week I cancelled...
View ArticleLatest iPad Air carried update version?
What is the latest carrier update version for the iPad Air? My carrier update is 15.5, and cannot update it.
View Articlecaller can't hear me sometime, about 40% of the time not works.
Callers can't hear me when they're calling me. I have test my S4 with my wife's phone, there's no sound comes out from her phone when she calls me sometime, but i can hear her voice, then i connect a...
View ArticleRe: RP Migration Fee
I had to look this up online as I had no idea what this was but now that I know, my question is why wasn't I told about this before switching to the Simple Choice Family Plan? I was within days of the...
View ArticleLost LTE on Kitkat upgrade
I Have lost my LTE after upgrading to Kitkat. Went to store and they tried all types of things, and changed SIM card. They had me hard reset the phone (and I lost years of stuff because the htc backup...
View ArticleUsing a Dual Sim Dual Active phone with T-Mobile
Hi, I'm looking to buy this Dual Sim Dual Active Lenovo phone to use with 2 (two) T-Mobile phone numbers. > Lenovo K910 VIBE Z Dual Sim Full Active Snapdragon 800 Quad Core 2.2GHz 5.5 inch FHD...
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