Problem with cancelling new line but still received bill?
Back at the end of March, my mom had me help her make an order on some new phones for a new line. However we found out we were still under a different contract so had to return them. I couldn't cancel...
View ArticleStupid TMO Text Survey
This afternoon, I kept getting text after text from TMO asking me if I planned on renewing with TMO, if I would recommend TMO to friends, the quality of my reception, etc. My favorite was the one...
View ArticleWill HTC One unlocked version work with TMobile HSPA+/LTE
Hi, I am thinking of buying the HTC One unlocked version directly from the HTC website. I want to know if that version is compatible with T-Mobile's HSPA+ and LTE infrastructure? Specifically, would...
View ArticleBilling Help Needed
I need help with a billing issue. I only have one phone/line yet two are showing on my account and the second # (I assume set-up as a temporary one) is showing an activation fee that should ne be...
View ArticleSuggestion - Don't send SPAM text!
TM, please forward this email onto the boss of the IDIOT who thought it was a good idea to spam your customers with text messages to complete surveys. I don't care if they are free... they are still...
View ArticleI am returning from teaching in China for the last 2 years...
I have been teaching in China for the last 2 years and I am returning to the USA within the next 2 months and I had a question. I was given a bunch of parting gifts from colleagues. 3 of the gifts were...
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DONT LIKE THE NEW TMOBILE CHANGE
OK FIRST OFF ALL DOES TMOBILE REALLY THINK THAT BY THEM HAVING THE IPHONE 5 COMING OUT WITH THIER COMPANY THAT THEY ARE GOING TO GET MY CUSTOMERS!! ALOT OF PEOPLE WHO HAD IPHONES HAVE SWITCHED TO THE...
View Article4G Speed drop off in Washington DC?
I got my Tmobile iphone 5 the day they were released and up until this week I was getting pretty decent 4G speeds in DC. Anywhere from 5-13 MB down using speedtest. (Have yet to see LTE, but that is...
View ArticleNotification settings issue (vibrate)
I've changed the setting for the vibrate notification via Settings/Sound/Vibrate to "Heartbeat". Yet with every app (mostly email and text notifications) that I've set to use Vibrate as part of the...
View Articlecant get service
Cant get my phone to register on the network. Im at home so there should be service!
View ArticleSync old appointments on Google Calendar: Android
Understanding the IssueSymptoms Old appointments do not sync What happens and whyAfter syncing your Google calendar to your Android device it may not sync appointments older than 45 days. This is by...
View ArticleHow do I get the unlock code for my device? I already sent the fax of the...
Hello, I recently for a Samsung Galaxy S3 from a T-Mobile store in Harvard Square, Cambridge, MA. I was told I can fax the receipt to receive the unlock code and I did the same. But I haven't got the...
View ArticleTerrible battery life after Jelly Bean update
I updated my phone to Jelly Bean on Thursday and since then I've experienced detrimental battery life. I went ahead and performed a master reset several times and discharged completely to proceed with...
View ArticleI accidentally ordered two phones.
OK, just listen for a moment before laughing at me. I ordered a phone online, a Galaxy Note II, but after putting in all the info I need it led me to a message saying they were having trouble with my...
View ArticleiPad mini AT&t 4g LTE with tmobile nano sim, but no data
I Bought an iPad mini to use with my tmobile data plan. The tmobile and 3G shows up in the upper left corner but I get no data. What carrier settings should I be on, 14 or 14.1? Also is there proper...
View ArticleAnyone else having reception issues for their Unlocked Galaxy Nexus in the...
I am experiencing intermittent data connectivity issues on my unlocked Samsung Galaxy Nexus for the last week. I work in Rosslyn and am having a hard time getting an HSPA+ connection. In Capitol...
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Why isn't there a Wifi Direct tab in my settings->more settings?
There isn't a tab to activate Wifi Direct on my phone. When I check the manual, it says to go to settings -> more settings -> go to Wifi Direct and slide the bar to the right to activate it. I...
View ArticleBasic Services Index
Emergency Services911 FAQs Accidental 911Accidental 911 (Spanish)Emergency 911 Addresses on My T-MobileEmergency AlertsPublic Safety / 911Wireless AMBER Alerts Manage My AccountMy T-Mobile account...
View ArticleSIM unlock rule for Prepaid. Concerned about 60 days.
According to following url (http://support.t-mobile.com/docs/DOC-1588).Devices with Prepaid Plans or Pay In AdvanceIf you have a Prepaid Plan or Pay In Advance on an eligible device:T-Mobile will...
View ArticleI paid overnight shipping for my Samsung S4, white, I got an email that it is...
I am stuck i need my phone. I paid all that money for over night shipping and since i am not getting my phone overnight how will i be reimbursed for it. I transfered my number and my account is now...
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