Use this page to identify software versions for the Samsung Galaxy S10e as well as details on recent software updates.

Identify the device's current software version

Android 9.0 /  G970USQS2BSIX

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings> About phone> Software information.
3. View the Baseband version and compare it to the section below.

Review software version details

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

• 50% or higher battery life
• Data connection

• File size: 201 MB

Update automatically over the air (OTA)

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings> Software update> Download updates manually.
3. Wait for the device to check for updates.
4. Tap OK> Start.
5. When the restart message appears, tap OK.

Update from a computer

Follow the update requirements above, along with the following:

• Use a Samsung USB cable.
• Back up your data prior to completing the update.

During the update, do not:

• Use the device or press any keys.
• Remove the battery, if applicable.
• Turn off the device.
• Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
2. Connect the cable to a compatible USB port on your computer.
3. Connect the other end of the cable to your mobile device.
4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
5. Open Smart Switch on your computer, and allow it to make the connection.
6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
7. Click Update to begin downloading the necessary files.
8. Click OK to proceed.
9. Your device may turn off and on a few times during the update process.
10. Once complete the device will return to the Home screen.

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

1. Wipe your cache partition to make sure that all system files on your device are put back in order.
2. If wiping the cache partition does not work, you may need to perform a master reset.

Use this page to identify software versions for the Samsung Galaxy S10+ as well as details on recent software updates.

Identify the device's current software version

Android 9.0 / G975USQS2BSIX

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings> About phone> Software information.
3. View the Baseband version and compare it to the section below.

Review software version details

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

• 50% or higher battery life
• Data connection

• File size: 205 MB

Update software versions

Update automatically over the air (OTA)

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings> Software update> Download updates manually.
3. Wait for the device to check for updates.
4. Tap OK> Start.
5. When the restart message appears, tap OK.

Update from a computer

Follow the update requirements above, along with the following:

• Use a Samsung USB cable.
• Back up your data prior to completing the update.

During the update, do not:

• Use the device or press any keys.
• Remove the battery, if applicable.
• Turn off the device.
• Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
2. Connect the cable to a compatible USB port on your computer.
3. Connect the other end of the cable to your mobile device.
4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
5. Open Smart Switch on your computer, and allow it to make the connection.
6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
7. Click Update to begin downloading the necessary files.
8. Click OK to proceed.
9. Your device may turn off and on a few times during the update process.
10. Once complete the device will return to the Home screen.

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

1. Wipe your cache partition to make sure that all system files on your device are put back in order.
2. If wiping the cache partition does not work, you may need to perform a master reset.

Use this page to identify software versions for the Samsung Galaxy S10 5G as well as details on recent software updates.

Identify the device's current software version

Android 9.0 / G977TUVS3ASJK

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings> About phone> Software information.
3. View the Baseband version and compare it to the section below.

Review software version details

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

• 50% or higher battery life
• Data connection
• File size: 194 MB

Update software versions

Update automatically over the air (OTA)

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings> Software update> Download updates manually.
3. Wait for the device to check for updates.
4. Tap OK> Start.
5. When the restart message appears, tap OK.

Update from a computer

Follow the update requirements above, along with the following:

• Use a Samsung USB cable.
• Back up your data prior to completing the update.

During the update, do not:

• Use the device or press any keys.
• Remove the battery, if applicable.
• Turn off the device.
• Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
2. Connect the cable to a compatible USB port on your computer.
3. Connect the other end of the cable to your mobile device.
4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
5. Open Smart Switch on your computer, and allow it to make the connection.
6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
7. Click Update to begin downloading the necessary files.
8. Click OK to proceed.
9. Your device may turn off and on a few times during the update process.
10. Once complete the device will return to the Home screen.

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

1. Wipe your cache partition to make sure that all system files on your device are put back in order.
2. If wiping the cache partition does not work, you may need to perform a master reset.

why is my galaxy 7 monitor blinking

We have been using the tmomail.net e-mail to SMS gateway to send notifications for voicemails received by our corporate PBX.   Sometime within the past few days, these messages started to get blocked.  We are getting a 550 failure code with a "rejecting banned content" description.  There have been some other threads that mention that we can get our domain whitelisted.  srickar has helped others in the past with this, so I have requested to follow him so that I can direct message him our details.  The other threads have been closed, which is why I have started a new thread.  The most recent thread was answered with a solution to use an SMS short code to send out such notifications.  This is probably not an acceptable solution to most customers on this forum, as it costs $1000/mo to maintain a short code.

Set up and use your SyncUP Drive device. You can also click through guided help in our interactive tutorials.

Check prices, vehicle compatibility, and order SyncUP DRIVE here.

Set up a SyncUP device

Get to know your SyncUP DRIVE device

SyncUP DRIVE transforms your car into a rolling Wi-Fi hotspot, and it gives you extensive added vehicle diagnostics, safety, and security features.

• Stay connected with Wi-Fi
• Drive smarter by tracking your driving
• Locate your car or family member
• Take care of your car with maintenance notifications
• Allstate Roadside Assistance (With qualifying rate plan. See terms & limitations.)

Check prices, vehicle compatibility, and order SyncUP DRIVE here.

SyncUP DRIVE SD-7000T model

SyncUP DRIVE (original) model

Click images to enlarge

Set up your SyncUP Drive device

Account & password settings

Car & trip settings

Wi-Fi hotspot settings

Roadside Assistance with Allstate

T-Mobile and Allstate provide on-demand access to a 24/7 toll-free hotline and roadside assistance.

• Make sure you've added a vehicle or SyncUP DRIVE device in the app. You can't request assistance without it.
• See terms and limitations.
• You can call Allstate at 1-866-746-4821 or use the app to request help (steps below).

This does not provide car insurance or car insurance discounts through Allstate.

Reset

Reset the SyncUP DRIVE (OBD2) device when you're transferring it to a new owner to delete any information and reset the settings to default.

On the device

1. Insert a pin into the Reset hole.
2. Hold for three seconds or until the LED1 indicator turns red.

On the Hotspot Administrator page

1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
2. Open your browser and go to http://192.168.0.1 .
3. Log in as Administrator.  (The default Admin login is admin.)
4. Select Settings> Device Settings.
5. Select Reset.

Troubleshoot issues with SyncUP DRIVE

For your SyncUP DRIVE device to work, make sure:

  The vehicle is compatible with SyncUP.

  The SyncUP DRIVE device has a SIM card and is set up.

  You've waited at least 15 minutes after setup, and taken your car on a drive.

If all of that checks out, then:

1. Turn off the vehicle, and unplug the device from the OBD port.
2. Plug the device back into the OBD port, and restart the vehicle.
3. Check the LED light shows a connection. Make sure the care is outside in an area it can get signal.
   • Solid red: There is no wireless connection. You may not be in coverage.
   • Solid green: Connected to wireless, but not using data.
   • Blinking green: Data is transmitting.
4. Delete the SyncUP app from your phone.
5. Re-install the SyncUP DRIVE app from the app store.
6. If you still have a problem, please contact us to look into things on your account.

A client of mine recently moved from on-premise Exchange to Office 365 for email.

They occasionally send emails to the text addresses of a small group of their own employees.

Since the move, they have had intermittent issues with SMS messages being rejected as spam by T-Mobile.

I see that a recent thread on this subject was closed E-mail to SMS being blocked due to suspected SPAM

srickar You were helping people with similar issues and I've sent you a connection request hoping you can help with mine also.

If OnePlus has had the Stable, Finished OnePlus7Pro Oxygen OS Update 10.0.1.GM21AA out since October 18th, 2019 then why has T-MOBILE been unable to forward any Android 10 update as of yet, half way through November?‽

I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages "Visual Voicemail Activating" and "Can't activate Visual Voicemail". I have VVM on my plan via the ONE Plus add-on.

I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working.

(Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)

I have a T-Mobile Note 9 for personal and a Galaxy S9 Verizon for work.

Short Version : This issue is in the default messaging app on Android. Use a different messaging app like Textra and messages send and receive fine. 

Long Version: Here is the issue I had, about 3 weeks ago, my Verizon phone started receiving messages from people that were split into small messages, numbered and often out of order.  I was really confused because it came from people on the lesser known networks like Metro PCS.  It is highly annoying.

Yesterday, I bought a Note 9 and started a T-Mobile account.  Instantly, everyone I text was saying my messages were coming through in a jumbled mess. Android and iPhone users both complained. The messages were just the same as my other phone.  I sent a long message between my two phones and the Verizon one received it in pieces, but sent it as a whole message with no paragraphs. (Confusing) 

Like everyone who is reading this, you start searching and find no real answers--at least easily.  The best I saw was essentially, it's a network issue that won't be fixed for a while so you better get used to it.  Google was no help and neither were either of the cell companies.  It came down to, we can tell our people and see what they find or you can bring it in. 

Answer: Use a different messaging app.  I used a few messaging apps to test and found I preferred Textra over the other ones I tried.  I tested it with a few people on Verizon, both Android and iPhone users--and the alternate messaging apps work fine. So my hunch is that it's not the network, but an update that messed up the default messaging app. 

Second time I've been locked out of my account and denied access to my money for two weeks. Calling customer support is a waste of time because they say they don't know why and there is nothing they can do. Locked out two times in six months is impressing me. Certainly glad I didn't make the mistake of actually using this account like a checking account or I would have bills bouncing all over the place.

I'm just curious. Am I the only one?

I recently tried a trial subscription of Hulu + Live TV through my T-Mobile Home Internet Service. It won't work due to their security measures. I signed in using my laptop and that worked fine. I managed my account and added my Samsung TV. Went to my TV to activate it and I got an error message. Chatted with tech support and they said my IP address for the TV was in the wrong zip code area. My IP is likely generated from a router in Somerville, MA whereas I live in Wells, ME.

The laptop works because they expect a laptop to move around but they can't buy that my TV in Wells has a Somerville IP address. Tech offered no work around other than to cast it to my TV.

Just an observation in case anyone is contemplating the Hulu + Live TV service, it may not work.

anyone have any suggestions for a kids watch that plays nice with tmobile? 

Hello everyone. I currently have a Iphone 7+ and its have not been working well.

The Mic Function has ceased to work. Now i have to use a Bluetooth headset with me at all times to answer calls.

Now I am thinking about getting a RealMe X2 Pro Phone.

Can anyone help me with how compatible it is with T-Mobile?

From my research, it's not really that far behind the Iphone 7+ bandwidth

Like the difference is missing Bandwidth 13, 25, 29, 30. They Both doesn't support Bandwidth 71.

What am i going to miss?

Hello bit of a back story here, I have used for sometime a hotspot device through tmobile and have had very reliable service and fast speed on the device. I use fast.com to give me a true ability to show video streaming capability and on my hotspot device i get on average 120Mbps or high when I test the speeds. More than enough to stream 1080p or UHD 4K.

We were having issues with our previous provider so I figured we have had great results from t mobile using the hotspot so lets change our cell phones over. I attempted to order a iphone 11pro max and a regular iphone 11 for my wife. With the long wait time on the max they sent me a iphone seven as a temperary until the max comes instock so that wait I could port my number without issues. Awesome service with this. After getting the phones and getting everything setup and swapped over I enabled HD streaming on both lines, we have the magenta plus plan. I try to stream a video from youtube and the video quality defaults to 360p.

I figure at this point I need to power cycle the phone so I do and every since the best reliable video stream I can get is 480p. 720p will play but it will buffer, play, buffer play on and on and on. This happens on both phones so I am ruling out a device issue. fast.com report average speed of 5.5 to 6Mbps on the phone compared to the avg of 120Mbps I get on the hotspot.

I called t mobile support was told my area was under a ticket for a tower upgrade which is great but still doesnt explain the issue because the hotspot is working great still. Told the rep that this just isnt happening in a single place is happens all over. so they have me reset my network settings, they have me turn off my phone and send me a tower refresh, verify the sim in the device etc, nothing has helped. I have asked all the reps I have talked to does cell phone data get treated differently than hotspot as far as video speeds are concern, am I being throttled or managed somehow. None seem to want to answer that. So here I am at the mercy of T mobile just like I was with Sprint. The reps try to kill you kindness but nothing gets resolved.

I am hoping someone on here can help me out. I have screen shots of the data speeds I can load if possible showing a comparison between fast.com and speedtest.net so I know the speeds are their, I just think my video is being throttled

I am having a huge delay in sending a picture via text message.  At times it takes twenty minutes at others it takes ten minutes, and that is if it sends at all.  Regular texts go through right away.  The pictures i send are ones i take, or screenshots so they aren't very big.  This very annoying, does anybody know what I can do to fix this? It's only in sending, I receive pictures from other people with no problem.

The November 2019 security update was pushed by Google and other carriers on Monday.  T-Mobile support via Twitter said it was being worked on, however, the link below doesn't show any activity for the Pixel 4 or Pixel 4 XL.  Is this a mistake?  Is the OTA going to be approved soon?  Thanks.

Software updates

I work on the North Austin area in TX, and while I'm at work which is when I need my phone the most I can't use it because the phone says it has 4G LTE signal with 4 on 5 bars but it doesn't connect to the internet, send or receive messages, or even make a phone call. Even when I manage to do any of the things mentioned before is either painfully slow or people can't hear me at all very frustrating, I have called several times during the last year complaining about it but I'm always told that a ticket was open and that Tmobile will take care of it but never does, I have a Galaxy Note 10+ that otherwise works very well, I have tried my wife's Iphone, and even an older Galaxy phone I have at home always the same result, doing a little research I found that many other people are experiencing the same issue what makes me think that TMobile might not have the coverage on the area but is manipulating the software on the phones to make people believe that they have service everywhere maybe we should get together and start a Class Action to have this investigated after all we are paying every month full price for a service that we are not getting.

My local T-Mobile store associates incorrectly placed an order to my account which resulted in a demo model iPad mini being shipped to the store for me. It was as under remote management and inoperable. The store associates told me  customer service had to fix the problem but customer service&technical support told the store that they placed the order in-house which ordered a demo iPad mini and the store needs to restock the demo iPad mini, charge me $50 and Oder me a new iPad mini.

Technical support was even willing to walk the store associates through trying to remove the remote management setting but the store refused all of it, kept the demo iPad mini and said they would call me the next day with answers. After almost a week of no calls or updates and no iPad mini I went back to the store, asked for the associates supervisor info. At that point I was told to leave the store, threatened and told not to come back. Luckily the authorities were able to retrieve the iPad mini from the store associates before I left. This still hasn't been resolved and is so disheartening. I did nothing but want to increase my products and usage with you guys and have been treated like dirt. I don’t know what to do at this point.

What do you do if you forget the PIN code for the screen lock???