Long time T-Mobile customer and have always had great and reliable service. Recently my iPhone XS has had a troubling issue where during a call the voice/sound will drop for 5-10 seconds of the call and then return. It is almost as if the person on the other end hit the mute button and it turned back on. I end up missing that part of the persons conversation but I also cannot speak to them to let them know that I cant hear them either. I still have strong signal and the call never fails, I just lose part of it.

This has happened almost daily in every situation I have used the phone (in my hand, connected to Airpods, connected to 2 different car Bluetooths) and in areas around town (even on WiFi which leads me to believe that it could possibly be hardware issue?). No specific phone number or location is any different and it drops on me randomly. I have tried factory reset, updates, toggling LTE, etc but nothing has worked for me. Has anyone had this issue or know of a fix?

So, I wanted to turn on the Wifi calling on my Galaxy J7.  It was there before the most recent update but now, it's nowhere to be found!  Tried setting/connections etc.  Tried also looking in the phone app settings but the option to turn on the Wifi calling is just missing.  Anyone have any suggestions?  I'm not a prepaid customer and I had the option before the big upgrade to android 9 so I certainly can't explain this.  Is there anywhere else they may have hidden this button?  Thanks

Can I add two different payment methods for an account? Can I pay my line with one card and the rest with another card? Or do I have to pay using one card only?

T-Mobile REVVL PLUS

I activated my new iPhone 11 yesterday and ported the number fro ATT (over 24 hours ago).  I am unable to send SMS text messages.  When I send one, I receive the message "number not available. which number would you like to send the message with". The options I get say "Primary" or "Cancel".  If I select "primary" and send the text, the text fails to send (though there is one recipient who did receive it but 3 others who do not).  I am able to make calls and send iMessages with the phone.  Please help! 

I purchased a Galaxy 8+ through T-Mobile and have used it with great success in Japan for the past two years. I spend 2 to 3 months at a time in Japan usually twice a year.

This morning, for the first time, I received a message from T-Mobile stating that "The majority of the recent T-Mobile usage on line (my phone number) has been roaming internationally. Per our terms and condition roaming benefits are not intended for extensive use abroad. You can use WIFI to reduce your international usage...."

First off let me state that I do use WIFI whenever it is available. However, I live in a temple for about 8 hours a day where it is not available and when there I seldom use the device anyway.

I do not want to set myself up with a huge phone bill when I get back to the States and am thinking about getting a SIM card for Japan. Since I have permanent residency in Japan, I should not find it difficult to get a SIM card. NOTE: there are sim cards for tourists as well but I think that I may want to get a more "permanent" one....maybe.

I have two questions:

1. I will be in Japan for another month and a half this time. What potential "penalties" am I facing if I continue to use my phone for that period?

2. If a purchase a SIM card and install it, do I lose my T-Mobile phone number access, do I lose the ability to use the installed apps etc in the same manner that I am now What are the drawbacks of installing a SIM?

I have Galaxy Note 4 here in Japan that I could install a SIM card on, but I don't really want to have to begin an additional service for that when I already have what is presently a very nice setup thanks to T-Mobile!.......which apparently they don't want to continue to provide beyond a certain period of time or data or whatever....

Any feedback would be great!

Thanks

Hi,

I just started using the Altcatel Go Flip3 and am having issues connecting to my google account from the KaiOS. I cannot import contacts, setup gmail sync, or sync my google calendar. Each time I enter my google log-in for these services, I get an error saying "this app has not been verified yet by google in order to use Google Sign In". This phone is designed to sync with google for contacts, gmail, and calendar but it appears there are some software issues with the current version of KaiOS. Does anyone have any clue why this wouldn't be working? Thanks, Eric.

The phone does not ring when someone calls my Digits line. My primary line works just fine. I've already tried logging in and out of the app and restarting my phone. These have fixed the issue in the past but not this time. Any other ideas?

When I connect to my Wi-Fi network the Wi-Fi calling icon is lit up. However when I make a call it becomes greyed out and I'm unable to make a call or the call is very choppy because of poor cell signal. It does not happen all the time but it does seem to happen more when I have very little or no cell signal. Any thoughts on what causes this and or how to fix it? Below is a link to the screenshot of what I'm talking about.

Thanks!

WiFi calling.jpg - Google Drive

Hello to who ever reads this.

I have a Samsung SGH-T139 flip-phone with the Pay-as-you-go plan. In the past, I was able to send and receive picture messages.  Now, when I try to send, a picture message, I will get an unable to send message after about 10 minutes.  When someone tries to send a picture message, I get notified that I have an incoming message, but the picture will not download.  Any ideas as to what is wrong. Any help is appreciated.

Hi Friends,

I have recently bought two Samsung Note 10 plus devices on the Costco BOGO offer by adding a new line (only one). I am planning to gift one of the phones to my friend who might require it to be unlocked. Currently I have not opened the device to activate it. So I wanted to know if I need to have the device running on any existing TMobile line for 40 days to unlock the device or is the second device already unlocked? I have paid in full for both the devices.

Please advise.

Just ported my number from Verizon to TMobile a few days ago ... I have an iPhone 7 ... since then, I've had a few glitches with text messaging, some have resolved but others have not. Anytime I send a text to an Android phone, I get the 'message not delivered' alert, even though the message was actually received on the other end. Also, when I receive attachments (photos, specifically) from an Android phone, it delivers to my phone in a group text thread that includes just me and the sender. Anyone else have these issues and, if so, know of any fixes?? Thanks!

T-Mobile eSIM is an app that lets Apple iPhones with dual SIM support activate new T-Mobile prepaid service.

No trekking to a store or juggling two different physical SIM cards – adding a line is done from the app, wherever you are.

About the app

The eSIM app was built for travelers coming to the U.S., existing T-Mobile customers who want a secondary prepaid line, and anyone who wants to take the Un-carrier out for a test drive to try out America’s fastest 4G LTE network.

• The app can only activate a T-Mobile prepaid line.
• For postpaid accounts, check out T-Mobile eSIM.

• Only available for Apple iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro and iPhone Pro Max running iOS 12.1.1 or later.

• The app requires:
  • You have a data connection, through either Wi-Fi or Cellular.
  • You either purchased the iPhone from T-Mobile, or else you must first SIM unlock it. (Contact the original provider if you need help.)
• There are no fees to activate an iPhone with an eSIM.
• To activate your iPhone eSIM on another wireless provider or manage eSIM settings, see eSIM settings: Apple iPhone on iOS 13.

Activate T-Mobile service

Simulators are available to show these steps!

1. Download and install T-Mobile eSIM app from the Apple App Store.
2. Open the app, and review the welcome screen.
3. Tap Get Started.
4. Enter your email address, and tap Next. (If you already have T-Mobile, you'll need to use a different email address that's not used with a T-Mobile ID.)
5. If prompted, tap Settings and enable Location Services for the app. Set it to While using the App.
6. Enter the address for the primary place you'll use T-Mobile service, usually your home, and tap Next.
7. Make sure your address is correct on the pop-up, and tap Confirm.
8. Choose your prepaid plan, and tap Next. (Tap See plan details for more information on the plans.)
9. Review the Service terms, and tap Accept if you agree.
10. Enter your credit card information (including the CVC/CCC and billing zip code), and tap Next.
11. Review your order to make sure everything looks correct.
12. Enter a new PIN, confirm it, and tap Submit.
13. Wait while we set up your T-Mobile service.
14. On the "Install Cellular Plan" screen, tap Continue to download and install your eSIM profile.
15. Tap Add Cellular Plan.
16. Label your cellular plans for easy identification, and tap Continue.
17. Choose which line you want to use as your default line, and tap Continue.
18. Once that's complete, the screen shows your new phone number and lets you view your receipt.
19. If you want to use a phone number from another provider or from another line, contact us to get this started.

For more instructions on how to set up and use your eSIM line after the activation has completed, please visit https://support.apple.com/en-us/HT209044.

Re-download eSIM after replacing device or master reset

Sometimes, you may need to replace the eSIM you received through the app.

• You accidentally deleted your eSIM.
• You upgraded your phone, and want to transfer your eSIM line of service to your new phone.
• You lost connection when downloading your eSIM, and it didn't get installed properly on your device.

To start, you'll need to call us at 1-877-778-2106 to get a QR code. Make sure you have:

• Your Prepaid eSIM phone number or your OrderID. Your OrderID will display if you encounter an error screen in the T-Mobile eSIM App.
• Your account PIN code, which you set up to complete your order in the T-Mobile eSIM App.

Errors and support

Here are some error messages you may receive using the app and tips to solve them.

Rate Plan Disclaimers

Simply Prepaid: Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required. U.S. roaming and on-network data allotments differ: includes 100MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. Video streams at up to 1.5Mbps with Data Maximizer. Disable Data Maximizer at any time. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Domestic use only; additional charges apply for international use, where available. Partial megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export.

Simply Prepaid Unlimited: Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or KickBack. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only; no international data or features. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. Simply Prepaid Unlimited not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. For small fraction of customers using over 50 GB per month, primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export.

Simply Prepaid Unlimited Plus: Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required per line. Not eligible for AutoPay discount or KickBack. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only; no international data or features. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages per line. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. Simply Prepaid Unlimited not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps unless you have an HD Day Pass. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering: 10GB high-speed data then unlimited on our network at max 3G speeds. For small fraction of customers using over 50 GB per month, primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. No cash redemption value. Non-refundable. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export.

All Prepaid Plans: Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required. Not eligible for AutoPay discount or Kickback. Capable device required for some features. U.S. roaming and on-network data allotments differ; see selected service for details. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Domestic use only; additional charges apply for international use, where available. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages. If funds available, additional minutes/messages @ $0.10/minute or message. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch back to some plan options. Some plan options will not allow early renewal or permit use of features after included amounts are depleted. If you transfer your number to another carrier, account will be deactivated and no service will be available. No cash redemption value. Non-refundable. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Video streams at up to 1.5Mbps with Data Maximizer. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. You may deactivate Data Maximizer on some plans (e.g. Simply Prepaid) to allow on-device video to stream at speeds that provide HD video capability (max 1080p); tethering optimized. Some content providers may not stream their services in HD. HD Day Pass available for Simply Prepaid Unlimited; buy and turn on. Capable device required to experience HD resolution. Simply Prepaid Unlimited: Unlimited high-speed data US only. Not available for hotspots and some other data-first devices. Tethering at max 3G speeds unless you add Plus, which includes 10GB of high-speed data. For small fraction of customers using over 50 GB per month, primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Simply Prepaid & Mobile Internet: Partial minutes/megabytes rounded up. Full speeds available up to data allotment, including tethering; then slowed to up to 2G speeds for balance of service period. Certain uses, e.g., some speed test apps, may count against high-speed data allotment or have speeds reduced after allotment reached. Mobile Internet provides data only; does not include voice, messaging, or Wi-FI services. Prepaid Data Pass: Service available for time period and/or usage amount provided by Pass. For time period, a day is 12:00 a.m. to 11:59 p.m., Pacific time. Usage rounded up to the nearest MB each session. Only one Pass may be active at a time. Account suspended after 365 days of inactivity. Domestic use only for on-demand passes; U.S./Canada/Mexico use only for monthly recurring passes. No U.S. roaming. Data only; does not include voice, messaging or Wi-Fi services. Usage applied first to on demand passes, next to free data, then monthly Mobile Internet allotment. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export. Stateside International Talk/Text: International calling from U.S./Canada/Mexico to landlines in over 70 countries and destinations, plus unlimited calling to mobiles in over 30 countries. Qualifying service required for each line. Calls/texts must originate on T-Mobile's U.S. network or in Canada/Mexico; otherwise standard international roaming rates apply. See T-Mobile.com for countries and rates. Music Streaming: Qualifying plan required. Licensed music streaming from included services does not count towards 4G LTE data allotment on T-Mobile's network or in Canada/Mexico; music streamed using Smartphone Mobile. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2019 T-Mobile USA, Inc.

I have T-mobile digits on my Samsung Note phone. When using my Bluetooth headset, if I get an incoming call on my T-mobile cell number, I can just push answer button on my Bluetooth headset and the call goes to the headset.  I don't have to touch my cell phone.  The same applies when the phone is connected to my car Bluetooth, I just push the car bluetooth answer button and I'm connected.

However, if the incoming call is to my T-mobile digits number (formally my land line), my Bluetooth headset notifies me that a call in conning in.  However, if I push the answer button on my Bluetooth headset, it does NOT answer the call.  The headset (BOSE frame) notifies me the call has been terminated,  but it is actually still ringing on my T-mobile digits app.  If I then go to the T-mobile digits app (which as now popped up) and tap the answer icon, the call get connected directly to the headset and works fine.

Anybody else have his problem.  I would like Digits and the headset to work the same way as my cell number and headset does, that is, just touch the headset answer button and then connect.  The Digits apps works on the headset, but the I need to go to the cell phone app to answer the call.

I've tried this on two different Bluetooth devices and  the Bluetooth in my car.  The digits line can only be answered using the answer button on the app, and not the answer button on Bluetooth device.

The guys at the T-mobile store tired it and didn't have any solution, neither did the T-mobile digits support line.

thanks

здравствуйте! заблркирован телефон под вашего оператора, прошу разблокировать его, так как срок контракта с Вами истек.

iphone 5s 16gb

model A1533

I work at a tech manufacturing plant and am wondering if I use a signal booster (the one that doesn't require wifi) will it disrupt my workplace processes? Also, can they see that you are using the device without physically seeing the booster?

Hi I was wondering if the A20 has 3xCA or not cuz there has been a couple of sources that state that it might have 3x CA but it's has been limited by firmware in other words Samsung or T mobile pretty much capped the true potencial of the phone and I was wondering why it doesn't make sense other than maybe costs tbh and still there is quite a few devices with more than 3xCA now so they don't got any excuse of costs or anything

When charging, my Samsung Galaxy S4 "freezes".  The time stops advancing, the percentage of battery life does not update, and the phone will not respond at all until I restart it.  This just started happening within the past month, and I have not installed any new apps in that time.  Any ideas on what is wrong?

I can't seem to find anything online to answer the question of when Samsung Note 9 will receive Android 10.  I see that T-Mobile is already working in Android 10 for Note 10, but I have yet to find ANYTHING about when Note 9 will get Android 10 (which it will get, I just want to know - even roughly - when that will be).

When I did not. What is the deal?