Learn how to check the software version and how to update the software with an iPad running Apple iPadOS 13.

Check software version

1. From the Home Screen, tap Settings> General> About.
2. Review the software version field.

Enable automatic updates

1. From the Home Screen, tap Settings> General> Software Update.
2. Tap the switch to enable Automatic Updates. Updates will download overnight while connected to Wi-Fi and a charger.

Check Carrier Settings version

1. From the Home Screen, tap Settings> General> About.
2. Review the Carrier field.

Current & past software versions

Current versions

iPadOS 13.2.2 / Carrier 39.1

• Released: November 7, 2019
• Fixes an issue that could cause apps to quit unexpectedly when running in the background
• Fixes an issue that caused replies to S/MIME encrypted email messages between Exchange accounts to be unreadable
• Addresses an issue where using Kerberos single sign-on service in Safari may present an authentication prompt
• Resolves an issue where charging may be interrupted on Yubikey Lightning-powered accessories
• Additional updates and fixes
• Additional security updates

Previous versions

Your iPad can update to the latest software version if you meet the requirements. You may be prompted to update automatically (OTA) or you can now via manual software update. If the update fails, see software update troubleshooting in Grand Central.

iOS 13.2.2 / Carrier 39.1

• Released: November 7, 2019
• Fixes an issue that could cause apps to quit unexpectedly when running in the background
• Fixes an issue that caused replies to S/MIME encrypted email messages between Exchange accounts to be unreadable
• Addresses an issue where using Kerberos single sign-on service in Safari may present an authentication prompt
• Resolves an issue where charging may be interrupted on Yubikey Lightning-powered accessories
• Additional updates and fixes
• Additional security updates

iOS 13.2 / Carrier 39.1

• Released: October 28, 2019
• iPadOS 13.2 introduces updated and additional emoji, Announce Messages for AirPods, support for AirPods Pro, HomeKit Secure Video, HomeKit enabled routers, and new Siri privacy settings (see the Service News on GSX for details). This update also includes bug fixes and improvements.

iOS 13.1.3 / Carrier 38.0.1

• Released: October 15, 2019
• Fixes an issue that may prevent opening a meeting invite in Mail
• Fixes an issue where Voice Memos recordings may not download after restoring from iCloud Backup
• Addresses an issue where apps might fail to download when restoring from iCloud Backup
• Improves connection reliability of Bluetooth hearing aids and headsets
• Addresses launch performance for apps that use Game Center

iOS 13.1.2 / Carrier 38.0

• Released: September 30, 2019
• Fixes a bug where the progress bar for iCloud Backup could continue to show after a successful backup
• Fixes an issue where shortcuts could not be run from HomePod

iOS 13.1.1 / Carrier 38.0

• Released: September 26, 2019
• Fixes issues that could prevent iPhone restoring from backup
• Addresses an issue that could cause battery to drain more quickly
• Fixes an issue that could impact recognition of Siri requests on iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max
• Resolves a problem where Safari search suggestions may re-enable after turning them off
• Addresses an issue that could cause Reminders to sync slowly
• Fixes a security issue for third-party keyboard apps

iOS 13.1 / Carrier 38.0

• Released: September 26, 2019
• Fixes issues that could prevent iPhone restoring from backup
• Addresses an issue that could cause battery to drain more quickly
• Fixes an issue that could impact recognition of Siri requests on iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max
• Resolves a problem where Safari search suggestions may re-enable after turning them off
• Addresses an issue that could cause Reminders to sync slowly
• Fixes a security issue for third-party keyboard apps

iOS 13 / Carrier 38.0

• Released: September 19, 2019
• iPhone migration - iOS 13 is designed to give your iPhone a whole new look. And take it to a whole new level.
• Apple News:
  • All new Dark Mode - Gives your iOS device a whole new look.
  • All new Photos tab - Manage and view your photos in an all new layout.
  • Camera app enhancements.
  • Various improvements and bug fixes

Other versions

Your iPad has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software.

Perform automatic update (OTA)

This software update will be pushed to your iPad. Your iPad will notify you when it is ready to update. If your iPad has not received an OTA message, see manual software update below.

1. Swipe down from the top of the screen to reveal the notifications.
2. Tap the software update notification.
3. Verify that you are connected to Wi-Fi.
4. Tap Download.
5. After the download has completed, tap Install to update.

Perform manual update

From iPad

1. From the Home Screen, tap Settings> General> Software Update.
2. After the device searches for available software updates, it will display the current version.
3. Make sure you are connected to Wi-Fi.
4. If an update is available, tap Download.
5. After the download has completed, tap Install to update.

Update Carrier Settings from iPad

1. From the Home Screen, tap Settings> General> About.
2. After the device searches for available software updates, it will display the current version.
3. If a 'Carrier Settings Update' is available, you will receive a pop-up notification.
4. Tap Update.

From computer

1. Connect iPad to the computer using the included USB cable.
2. After iTunes opens, select your device when it appears in iTunes under Devices.
3. Click Check for Update in the Summary pane.
4. If an update is available, iTunes prompts you to download and install the update.
5. Do not disconnect your device until the update has finished. iTunes checks for both carrier and software updates.

Software update requirements

You must meet the following requirements before updating to the current software version:

• Apple iPad 9.7" / Air / Air 2 / mini 2 / mini 3 / mini 4 / Pro / Pro 10.5" / Pro 12.9"
• Device software is not jailbroken
• 50% or higher battery life
• Wi-Fi data connection or a computer with iTunes and internet access
• ~1 GB available memory (File size of update is ~0.85 GB). Carrier Settings updates require less than 1 MB free space and are ~10 KB in size.

Learn how to check the software version and how to update the software with an iPhone running Apple iOS 13.

Check software version

1. From the Home Screen, tap Settings> General> About.
2. Review the software version field.

Enable automatic updates

1. From the Home Screen, tap Settings> General> Software Update.
2. Tap the switch to enable Automatic Updates. Updates will download overnight while connected to Wi-Fi and a charger.

Check Carrier Settings version

1. From the Home Screen, tap Settings> General> About.
2. Review the Carrier field.

Current & past software versions

Current versions

iOS 13.2.3 / Carrier 39.1

• Released: November 18, 2019
• Fixes an issue where system search and search within Mail, Files, and Notes might not work
• Addresses an issue where photos, links, and other attachments might not display in the Messages details view
• Fixes an issue that could prevent apps from downloading content in the background
• Resolves issues that may prevent Mail from fetching new messages, and fail to include and quote original message content in Exchange accounts

Previous versions

Your phone can update to the latest software version if you meet the requirements. You may be prompted to update automatically (OTA) or you can now via manual software update. If the update fails, see software update troubleshooting in Grand Central.

iOS 13.2.2 / Carrier 39.1

• Released: November 7, 2019
• Fixes an issue that could cause apps to quit unexpectedly when running in the background
• Resolves an issue where iPhone may temporarily lose cellular service after a call
• Addresses an issue where cellular data may temporarily not be available
• Fixes an issue that caused replies to S/MIME encrypted email messages between Exchange accounts to be unreadable
• Addresses an issue where using Kerberos single sign-on service in Safari may present an authentication prompt
• Resolves an issue where charging may be interrupted on Yubikey Lightning-powered accessories
• Additional updates and fixes
• Additional security updates

iOS 13.2 / Carrier 39.1

• Released: October 28, 2019
• iOS 13.2 introduces Deep Fusion, an advanced image processing system that uses the A13 Bionic Neural Engine to capture images with dramatically better texture, detail, and reduced noise in lower light, on iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max.
• Additional features include updated and additional emoji, Announce Messages for AirPods, support for AirPods Pro, HomeKit Secure Video, HomeKit enabled routers, and new Siri privacy settings (see the Service News on GSX for details). This update also contains bug fixes and improvements.

iOS 13.1.3 / Carrier 38.0.1

• Released: October 15, 2019
• Addresses an issue that could prevent a device from ringing or vibrating for an incoming call
• Fixes an issue that may prevent opening a meeting invite in Mail
• Resolves an issue where data in the Health app may not display correctly after daylight savings time adjusts
• Fixes an issue where Voice Memos recordings may not download after restoring from iCloud Backup
• Addresses an issue where apps might fail to download when restoring from iCloud Backup
• Fixes an issue that can prevent Apple Watch from pairing successfully
• Resolves an issue where notifications may not be received on Apple Watch
• Fixes an issue where Bluetooth may disconnect on certain vehicles
• Improves connection reliability of Bluetooth hearing aids and headsets
• Addresses launch performance for apps that use Game Center

iOS 13.1.2 / Carrier 38.0

• Released: September 30 2019
• Fixes a bug where the progress bar for iCloud Backup could continue to show after a successful backup
• Fixes an issue where Camera may not work
• Addresses an issue where the flashlight may not activate
• Fixes a bug that could result in a loss of display calibration data
• Fixes an issue where shortcuts could not be run from HomePod
• Addresses an issue where Bluetooth may disconnect on certain vehicles

iOS 13.1.1 / Carrier 38.0

• Released: September 28 2019
• Fixes issues that could prevent iPhone restoring from backup
• Addresses an issue that could cause battery to drain more quickly
• Fixes an issue that could impact recognition of Siri requests on iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max
• Resolves a problem where Safari search suggestions may re-enable after turning them off
• Addresses an issue that could cause Reminders to sync slowly
• Fixes a security issue for third-party keyboard apps

iOS 13.1 / Carrier 38.0

• Released: September 26, 2019
• Bug fixes and improvements, including AirDrop with Ultra Wideband technology on iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max
• Suggested automations in the Shortcuts app
• Ability to share ETA in Maps

iOS 13.0 / Carrier 38.0

• Released: September 19 2019
• iPhone migration - iOS 13 is designed to give your iPhone a whole new look. And take it to a whole new level.
• Apple News:
  • All new Dark Mode - a beautiful new color scheme for your iOS devices.
  • Updates Photos - New tabs and ways to manage photos.
  • Camera app updates.
  • Various privacy and security updates

Other versions

Your phone has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software.

Perform automatic update (OTA)

This software update will be pushed to your phone. Your phone will notify you when it is ready to update. If your phone has not received an OTA message, see manual software update below.

1. Swipe down from the top of the screen to reveal the notifications.
2. Tap the software update notification.
3. Verify that you are connected to Wi-Fi.
4. Tap Download.
5. After the download has completed, tap Install to update.

Perform manual update

From phone

1. From the Home Screen, tap Settings> General> Software Update.
2. After the device searches for available software updates, it will display the current version.
3. Make sure you are connected to Wi-Fi.
4. If an update is available, tap Download.
5. After the download has completed, tap Install to update.

Update Carrier Settings from phone

1. From the Home Screen, tap Settings> General> About.
2. After the device searches for available software updates, it will display the current version.
3. If a 'Carrier Settings Update' is available, you will receive a pop-up notification.
4. Tap Update.

From computer

1. Connect iPhone to the computer using the included USB cable.
2. After iTunes opens, select your device when it appears in iTunes under Devices.
3. Click Check for Update in the Summary pane.
4. If an update is available, iTunes prompts you to download and install the update.
5. Do not disconnect your device until the update has finished. iTunes checks for both carrier and software updates.

Software update requirements

You must meet the following requirements before updating to the current software version:

• Apple iPhone 6s / 6s Plus / 7 / 7 Plus / SE / 8 / 8 Plus / X / XS / XS Max / XR, 11, 11 Pro, 11 Pro Max
• Device software is not jailbroken
• 50% or higher battery life
• Wi-Fi data connection or a computer with iTunes and internet access
• ~1 GB available memory (File size of update is ~0.85 GB). Carrier Settings updates require less than 1 MB free space and are ~10 KB in size.

Two days ago, I went to Tmobile to sign up for new service.  I will be using my own phones, so I received 4 sim cards.  I had one phone with me that they inserted the sim card and activated.  I was charged $123 for what I thought were sim cards and activation fees.  Today, I looked at my receipt and was charged $80 for "Assisted Support."  At no time was this charge disclosed to me.  I went online to research the charge and learned that I could have signed up online and avoided the $80 charge.  Never disclosed!  After learning of the charge, I chatted with customer service, and they said they cannot waive the fee.  I am used to getting duped by AT&T, which is why I changed, but now I feel duped by Tmobile.  I told them I want to return the sim cards and get a full refund.  They said to take them back to the store within 14 days.  I am skeptical as to whether they will give me a FULL refund.  I will decide tomorrow whether to dispute the charge with my credit card company.  Are all new customers charged this per phone just for getting sim cards?  This seems like a class action lawsuit waiting to happen.

Currenlty, I have unlimited data plan (not sure about the details of the plan that I have) and I am planning to go to Canada over Thanksgiving break. I want to know if I can just use unlimited 4G without extra fee there or I need to sign up for roaming service (or anything else).

Thank you.

I am grandfathered into the old Pay As You Go as a gold rewards member. I regularly top it off annually to keep the phone active as a emergency spare. This year, i didn't receive any alerts from T-mobile and the account expired about 50 days ago. If I top it off, will my remaining balance return?

T-Mobile employees, when is the Galaxy A50 coming to T-Mobile?!  It's already out on Sprint, Verizon and ATT.  The phone has good specs for a great price.  If you don't know, can you all raise some awareness up the chain?

Samsung Galaxy A50 | Samsung US

When I connect to my Wi-Fi network the Wi-Fi calling icon is lit up. However when I make a call it becomes greyed out and I'm unable to make a call or the call is very choppy because of poor cell signal. It does not happen all the time but it does seem to happen more when I have very little or no cell signal. Any thoughts on what causes this and or how to fix it? Below is a link to the screenshot of what I'm talking about.

Thanks!

WiFi calling.jpg - Google Drive

When will One Plus receive the software update? From your website it does not look it is eben in line to be tested. Everyone else in the world will receive it except T Mobile customers.

Software updates

S

LTE signal is no longer working.  Now defaults to 4G.  Is this a result of a Tower out of service or down for maintenance? 

I have a T-Mobile Note 9 for personal and a Galaxy S9 Verizon for work.

Short Version : This issue is in the default messaging app on Android. Use a different messaging app like Textra and messages send and receive fine. 

Long Version: Here is the issue I had, about 3 weeks ago, my Verizon phone started receiving messages from people that were split into small messages, numbered and often out of order.  I was really confused because it came from people on the lesser known networks like Metro PCS.  It is highly annoying.

Yesterday, I bought a Note 9 and started a T-Mobile account.  Instantly, everyone I text was saying my messages were coming through in a jumbled mess. Android and iPhone users both complained. The messages were just the same as my other phone.  I sent a long message between my two phones and the Verizon one received it in pieces, but sent it as a whole message with no paragraphs. (Confusing) 

Like everyone who is reading this, you start searching and find no real answers--at least easily.  The best I saw was essentially, it's a network issue that won't be fixed for a while so you better get used to it.  Google was no help and neither were either of the cell companies.  It came down to, we can tell our people and see what they find or you can bring it in. 

Answer: Use a different messaging app.  I used a few messaging apps to test and found I preferred Textra over the other ones I tried.  I tested it with a few people on Verizon, both Android and iPhone users--and the alternate messaging apps work fine. So my hunch is that it's not the network, but an update that messed up the default messaging app. 

Hi there

We are not T-Mobile users yet but would like to try Family plan for 5 persons. As I understand we have to pay once 50$=10$x5 and 135$=27$*5 monthly for Essentials. Is it possible to disable one or or more lines at some moment for 6 months (sure losing phone number) and enable them back? If yes how much money will win or lose doing this operation?

Thanks in advance

Denis

Hello, I am new to T-Mobile and to this community. I just moved my 6 lines from ATT (after a couple of decades of being their customers) to T-Mobile. I open the new account on November 12. Today I received my first T-mobile bill. It says: period of service November 12 2019-November 12 2019. Payment due by December 5. Amount $205.

First question: this is a post-paid account, why am I receiving a bill not even a week after I started the service?

Second: what does the service period November 12 2019-November 12 mean? One day?

Third: I signed up for auto-pay, but the discount is not reflected in this bill. The monthly total should be $180, not $205. (Please note that one of the six lines is free thanks to the T-mobile promotion to get the third line free.)

I called the T-mobile support line. The person on the phone simply could not understand my questions, especially about the service period. He kept going over the details of my bill, explaining the charges one by one, but that is not what I had asked.There was definitely a language barrier, but I suspect that was not the only problem.

So what is the best way for me to get answers to these questions?

Thank you all for any help you can provide.

If OnePlus has had the Stable, Finished OnePlus7Pro Oxygen OS Update 10.0.1.GM21AA out since October 18th, 2019 then why has T-MOBILE been unable to forward any Android 10 update as of yet, half way through November?‽

I just started using the Alcatel Go Flip 3, and wonder if I have encountered a bug.

I had an alarm set for 5:45 am.  Before bedtime, I decided to get up at 5:20 instead.  I switched the alarm time, and it woke me up at 5:20.

HOWEVER -- at 5:45, the alarm went off again.  I did not have more than one alarm set.  Only the single alarm remained, and it showed 5:20am.

Anyone else having problems with battery drainage and charging on their V30 after this last update.  My wife and I both having this issue.

why is my galaxy 7 monitor blinking

I had t-mobile for several years but I moved and the area I live in, doesn't have t-mobile service.

Now I'm back and again want to use T mobile but my problem is that after switching there will be no any issue to my phone storage data and the others privacy content I have my site details so my main question is that its very important details so while switching there is no loss of any details and data ?

please help to clear my query

It has been reported to me that when some people are trying to reach me, they are getting a busy signal or continuous ringing.

I am not receiving any notification of this unless they text me or I happen to call them or see them in person.

I was having this issue last year as well....

Is anyone else currently having this issue?

We have been using the tmomail.net e-mail to SMS gateway to send notifications for voicemails received by our corporate PBX.   Sometime within the past few days, these messages started to get blocked.  We are getting a 550 failure code with a "rejecting banned content" description.  There have been some other threads that mention that we can get our domain whitelisted.  srickar has helped others in the past with this, so I have requested to follow him so that I can direct message him our details.  The other threads have been closed, which is why I have started a new thread.  The most recent thread was answered with a solution to use an SMS short code to send out such notifications.  This is probably not an acceptable solution to most customers on this forum, as it costs $1000/mo to maintain a short code.

My wife and I recently updated to Pixel 4's from older models. Every time we call each other now, we can hear every single background noise on each other's end, to the point where we just won't call each other unless we're in a quiet room. This wasn't the case with our previous Pixel devices. The devices supposedly have Noise Suppression running on them and should be cancelling out background noise. I'm wondering if there is a chance the issue is on our service and not the devices as I don't have the issue calling other people that don't have T-Mobile?