I have got an Smartphone Samsung Galaxy J5 SM-J500H/DS GSM Factory Unlocked to send as a present to friend of mine in Miami (Florida).
This device is suppose to work fine with the 4G/GSM T-Mobile network (send/receive voice calls, send/receive mails and sms mesages. and so on)
But recently in a T-Mobile shop they said to my friend that this device it is not ready for T-Mobile's 4G networks in Florida.
The question is: Is this information correct ?
Thanks in advance
I have a series of text messages that I need to keep. Please tell me how to preserve them -- can I download them to the computer, as I do the voice messages? There must be some some means of keeping such data. When the in-box gets full, I cannot just be expected to delete message that I need to have for future reference. If this operation requires some other software, please provide instructions on how to obtain it and how to install it (would I install it on the phone? or on the computer?). Step-by-step, please. I'm old.
Thanks!
I am trying to add an accessory to my account and I can't find the option to add it to my line. Only to set up a new line. Do I need to be on a computer or is there a way from a mobile device to order it with financing?
You buy a T-Mobile branded device from a T-Mobile store or online from T-Mobile to gift it to somebody else. You pay the phone in full. This may also be the case in BOGO offers where one of the phones need not be associated with a line on the account. The receiver of the gift is not a T-Mobile customer and will not be using the phone on T-Mobile Network.
Obviously the first Unlock Requirement for Smartphones can not be satisfied, which requires the device to be active on the account for at least 40 days.
Surely without unlocking the phone the "perfect gift idea" you had in mind while buying the phone is completely ruined!
I've been working with T-Force AND phone support personnel to enable unlocking of the phone in such cases and hopefully it will yield a positive result.
If you are in such a situation, before contacting T-Mobile for unlock, you probably need to insert your own sim card into the gift phone and make a few calls / SMS so that the phone registers its IMEI in T-Mobile Network.
Next step is to try the T-Mobile Unlock App (after you know phone's IMEI is registered on the network) with your sim card in it. You also need to be on T-Mobile Network while running the Unlock App as it does not work over WiFi.
The Unlock App is more than likely to fail, so the final step is to contact T-Mobile to "Make An Exception" and provide you with an unlock code.
I can not guarantee that an exception can be made in all cases but if the account has good history with T-Mobile I believe the chances are pretty good.
I checked the T-Mobile coverage map, and it clearly shows that I should have 4G LTE in Moultrie, GA (USA). I have "E". Absolutely no 4G/4G LTE to be found anywhere within, or around, the city of Moultrie, GA. My wife has a Verizon phone with solid 4G LTE here. Friends have Sprint and AT&T phones with 4G. T-Mobile 4G LTE is missing.
This happens a lot. My T-Mobile phone only gets "E" while the wife's Verizon phone gets 4G/3G. I only seem to get 4G in larger cities, and it never seems to be 4G LTE. In fact, my "4G LTE" indicator icon has NEVER lit up on my phone in three years. If I'm in a 4G LTE area, then my indicator icon only says "4G". The actual "LTE" part never lights up. I have a Samsung Galaxy S3 that is three years old.
I have a T-Mobile hotspot which can't connect to a roaming network. The device's reception light is red, but when I log into the management site (192.168.0.1) it says there is a 3G AT&T network, I click the "connect" button but all I get is a message that says "Failure" and connection status stays disconnected. Is there something else I'm supposed to do? I also tried to manually select from some other available networks, there was a T-Mobile one and a Verizon one and an AT&T 4G one also available but whenever I chose one and registered I just got the "failure" message. The rep at the store told me that roaming should work no different than standard T-Mobile connection.
My account was suspended and it told a few people that their numbers were blocked when I didnt block them and qas still able to message them and they were able to respond? Is this normal?
I've had it with 6.0. I hate just how buggy it is. I've started a couple threads before on how scrolling animations will get really laggy/jerky out of nowhere, but have gotten no answers. 4 months later and I'm still having the exact same issues! It doesn't matter what apps I have installed, what temperature the phone is, how good/bad my signal is, etc. I've had this issue on 3 (THREE) separate devices.
The ONLY THING that seems to help is time. The longer I leave the phone on (like 4-5 days), the better chance I have of the graphics finally smoothing out. Before the last time I restarted the phone, I kept it on for 35 days straight because I finally got the graphics to smooth out once and for all. Unfortunately, I had to restart the device after those 35 days because I was having some issues with WIFI. So once it got restarted, the WIFI was fixed, but the graphics are now getting laggy/jerky again! I suppose I can wait another few days for it to smooth out, but on a device that I paid $500 for, I shouldn't have to! Simple little games run like garbage, scrolling a web page gets "bouncy" (if that makes any sense). I get similar behavior with YouTube, any email app, Quick pic gallery, and even the home screen! The phone acts like it's throttling the processor for no reason.
Does anyone have any answers? Just to let you know, factory resetting/re-flashing the firmware DOES NOT WORK! I've tried that multiple times. I would upload a YouTube video using a screen recorder, but the app doesn't seem to really record my screen at 60fps like it should. On top of that, the YouTube player seems to add way more frame dropping than usual, so it's not a true and accurate representation of what I'm seeing.
Family allowances program is not blocking messages as designed. I am paying for the service specifically to block my ex. It is apparently working as designed to block her calls but I am still receiving messages from her. I understand there are certain situations where messages and calls can still be received but none of these apply. Does this have something to do with her being a t-mobile subscriber as well and the messages are coming through as "chat" messages instead of "text" messages? Any help would be greatly appreciated.
Trying to keep it brief here:
Last year, I used to have two lines in my account (Me and my brother). I decided to cancel my line and go to a prepaid plan with Cricket to save money. I did this through online chat with a T-mobile rep. who explicitly told me my brother would be in charge of the account and he is responsible for all future payments. I agreed.
Few months later, I was in a better financial situation, so I decided to go back to T-mobile. I signed up for a prepaid plan with them and I've been happy ever since. I still have this plan. However, thanks to CreditKarma, I realized I had a debt of over $500 through AmSher. The original debt came from T-mobile. Why? My brother's phone line still works so obviously he's been paying his bill... I've been paying my own bill as well, to this day! I got sent to collections by T-Mobile...even though I'm a happy and returning T-Mobile customer.
Please tell me this is a mistake. Anyone out there in a similar situation?
My T-Mobile Galaxy S4 will not connect to the T-Mobile network. Since it was unlocked, I decided to test it on a roaming SIM Card and it jumped straight on to AT&T. I need help. I have tried every known method on the internet and all have come to no avail.
My T-Mobile Galaxy S4 will not connect to the T-Mobile network. Since it was unlocked, I decided to test it on a roaming SIM Card and it jumped straight on to AT&T. I need help. I have tried every known method on the internet and all have come to no avail.
So I'm in the process of upgrading internet providers and for the moment I don't have Wi-Fi. I've almost never used T-Mobile's internet, but now that I need to, I came to realize that I can't even watch a youtube video.
The so called 4g LTE is so slow that just navigating all the way to this post is a real pain. The picture shows the average in the evening which is mostly the same as in the morning. But at night (around 9 pm onwards) it's just ridiculously slow.
Yes, I've tried everything from restarting the phone to removing battery and SIM, still nothing.
No I didn't exceeded my plan.
All my family have T-Mobile accounts and are experiencing the same problem.
What is happening?
Hello, My name is Jim and this is my story:
I am a T-Mobile customer, and I have 2 lines on my account with Unlimited Service on each line. Earlier this year, I went into the local T-Mobile store looking to purchase a cheap Pre-Paid smart phone for some visiting relatives. After browsing for a while, a sales person walked up to me and offered assistance. I told him what I was looking for and he pointed out an offer for a Galaxy Core Prime, which was $50 unlimited service for talk, text and data for 1 month. With this deal, the phone was free, and you basically only paid $50 for unlimited service for the month. His key selling point, which he offered up to me on his own without me asking, was that after the 1-month period is over, we can unlock the phone and my guests can take it with them and use it in their own country, (Greece). That selling point was actually what convinced me and I made the purchase, $50+tax.
We used the phone normally for 1 month with no issues. At the end of the month, as expected the service was terminated since we didn't refill it. I tried to unlock the phone using the app on the phone but it was saying it was ineligible. So I went down to the store again, and they told me they do not do the phone unlocks in the store, and that I need to call customer service. I called customer service and it was only at that time, that I was informed that the requirements for a phone unlock was 2-billing cycles, not one. Extremely frustrated, for the misinformation received in the store, I reluctantly refilled the card with another $50 using the app on the phone.
Another month goes by, and by then my guests were long gone, but I was planning on sending them the phone when the 2nd month of service was done with. Once the 2nd month was over, I again tried to unlock the phone using the app, but again was prompted that it was ineligible. I called customer support again, and was passed back and forth from department to department. First pre-paid, then post-paid, then tech support, then back again. I even got disconnected 4 times along the way and had to call back and start all over each time.
The problem this time was that despite my having initially purchased the service for $50, and then refilling for another $50, the account had only logged a total of $40. They are asking me for another $60 to unlock the phone basically. I feel like I'm getting jerked around here, and while everyone at T-Mobile is "sorry for the inconvenience", no one seems to what to help. I mean, its a cheap phone and not worth my time to try to unlock it anymore at this point, but its the shear aggravation of the matter that led me to post this, hoping that someone can give me some advise, or at least, some sympathy.
I just switched over to T-Mobile and haven't even had the service for more than 3 days, I've not been able to make or receive but maybe 3 calls. Despite having plenty of service also data & messaging working fine. Whenever I try to make a call the screen says "calling" and then hangs up after several seconds of silence. As well as having numerous missed calls.
Tried restarting the phone, removing & replacing the SIM card. Even factory reset my phone. However nothing has worked so far. Any ideas out there?
Can anyone tell me why all of a sudden my OK Google does not say anything? When I say "OK Google" I hear the beep, the app opens, I ask it a question like what is the weather. IT use to actually say what the weather was, now it says nothing, just brings it up on the screen. The app works just all of a sudden no voice. My volumn and media volumn at max, it beeps but then nothing, any help?
Just got my phone and I'm trying to figure out how I can block phone numbers that are telemarketers. On my old phone I could just highlight the phone number and then choose "block this number" but not sure how to do it on the Note 5? Thanks.
I have an iPad 3, WiFi and Data, that was purchased with a Verizon SIM card and data plan. Can this iPad be switched from Verizon's to T-mobile's network?
If so, how can this be done?
Thanks.
I cannot figure this out - I've restarted my S6 Edge, searched for the network automatically and manually, I've even used network commands to denote 4G LTE only and it still has issues remaining on a 4G LTE connection steadily - Despite my T-Mobile Samsung Galaxy Tab S2 always being on a 4G LTE connection at the same time and in the same area.
Could this be a defect???