My signal has been in and out all day. I have to restart my iphone 8 plus multiple times today. I depend on my phone service to talk to my clients.
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Bad service
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Can't make/receive call since ported the number
Greetings! Hope someone can help me here.
I can't make /receive any call since ported the number but data and text are working fine. Before ported the number, there is no issue at all w/ the new number assigned to me by T-Mobile.
Each time I make call to any number, I get a male voice saying 'you are not able to make calls at this time...'. The only number I am able to call successfully is T-mobile support number(8009378997).
I have contacted chat support, phone support, port number support quite a few of times, every time, they just did something, the call will be working for a couple of hours, then doesn't work again.
I have switched to other two different phones(iphone 6s and nextus 6) but get the same issue.
Before I call the support line again, just check if anyone had the same issue and how to solve it eventually.
Thanks for your help, I appreciate it
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Hotspot unusable in Finland
My Samsung Galaxy Note 4 with with Windows Surfbook gives me only 50-150K connection in Finland. Just loading Outlook takes half hour.
I have BIZ SC UNL TT+D which should give me good connection. The phone shows an "E" icon for Edge network connection.
T-Mobile tech support told me that the sped was all up to DNA, the Finnish telecom partner.
Doesn't T-Mobile have a service level agreement with DNA regarding the speed they supposed to provide?
What is the speed I should be getting?
Is there an add-on one could buy to increase the speed?
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Feedback: Roaming in Belarus become awful with Life provider! (It was great with MTS)
Just want to share my feedback regarding roaming in Belarus. Life is a third and very weak provider comparing to Velcom or MTS. Last year with MTS it was great! FYI.
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LG V30 Oreo
Hi!t
I saw that T-Mobile recently continued the rollout of android oreo 8.0 to the LG V30 LG-H932y
I updated my V30 on the original rollout date with LG Bridge and my phone has had some pretty nasty bugs ever since. I saw that the update was halted due to bugs that were a result of this update.
My questions is how do i update to the "newer" update if they both have the same build number/software version? Is the "newer" update the same from earlier this month and there weren't any bug fixes? Please help me out because i am confused.
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Tech specs: Samsung Galaxy S7 edge
Learn about the key features and specifications of the Samsung Galaxy S7 edge.
On this page:
Key features
- 5.5” QHD Super AMOLED Edge Display
- 12 MP RF, 5MP FF Camera
- 3600 mAh Battery
- 32 GB + microSD slot
- Water & Dust Resistance (IP68)
- Quad Core Processor
Specs
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LG v35
will tmobile be getting the LG v35? will it support band 71? thanks
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Coverage device returns
Learn how to return a T-Mobile Personal CellSpot coverage device.
Return in-store
- Use the Store Locator to find a location near you.
- Bring the device, all accessories, and any original content with you when you head to the store.
Return via mail
- To begin this return process, contact us.
- We'll send you a prepaid return label that you'll use to ship your device back, free of charge.
- All you'll need to do is pack the device and return it to a local facility for shipping.
Things to know
- If the device is not returned within 30 days of return initiation, a non-return fee is charged.
- If the device is not returned within 60 days of return initiation, the return order is closed
- You can not re-initiate a return. The non-return fee is not refundable and you will then own the device.
- A damage assessment is performed when the device is received back at the return center. If the device is damaged beyond normal wear and tear or is missing parts, a damage fee will be automatically applied to your account.
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I'm locked-out of my T-Mobile, Samsung account! Help?
My T-Mobile account is registered under my cousins name, as an auxiliary user. I have a Samsung phone, and can provide any necessary information on any of this plan. I was, I thought, creating a password for another app, and it somehow became the password for my phone!! Now, I can't find the paper I wrote the password on! Please help me get my phone mess fixed. I await your reply! Thanks in advance, DR
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Unable to online purchase Activated Nano Sim card with prepaid pay as you go $3 per month plan
I've been trying to open up an additional TMobile line to move a Verizon land line number over to TMobile under the $3 per month (prepaid) pay as you go plan.
When I try this on the website I get the following error:
https://prepaid-phones.t-mobile.com/500.aspx?aspxerrorpath=/prepaid-plans-individual
Server Error in '/' Application.
Runtime Error
Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.
This occurs on multiple browsers. I can try and go in person to the Tmobile store but its annoying. I'm currently a customer paying about $200 a month for multiple phones for my family. My "contract" is running out and I'll be looking at other carriers now.
Regards,
Cary
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Digits not working behind firewall...
Digits (web site or app) on Windows 10 does not work behind a Sophos Firewall (UTM 9.x).
I have switched the Windows desktops to a hotspot and been successful in connecting, so I am very certain this is a port or web filtering issue.
I have seen several threads on opening ports and filters but the list to open was unreasonable (suggesting opening every port from the end of public to 65K is not even maintaining a firewalls port security) both in length and depth.
For digits to be useful behind any corporate firewall a realistic set of filtering an port pinholes needs to be made available.
Does anyone know of such a list or is one in development by t-mobile?
Thanks,
-Alex-
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Digits logging me out when clicking register(after successfully logging in)
Why is this happening? It only happens in work computer. I don't have problem logging to other sites so why is this a problem here?
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Poor coverage in Southern Wisconsin, West of Paddock Lake
Recently joined Tmobile and live in the Chicago area so far, so good. Went to Lake Geneva over the weekend. Drove 94 to 50 and went West. Once we got past Paddock Lake, either no service or 1 or 2 bars of call only. We were at a hotel on 50 and 12 in Lake Geneva and got no service and no wifi calling inside the hotel. Outside got weak LTE and went to a restaurant a few miles North got 1 or 2 bars of edge. This is for both phones, s8 active and iPhone 8. What gives? These are populated areas and well traveled. I would not consider them rural. Does band 12 work there? Will these areas be improved?
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How can I get customer service?
Terrible experience Today 3 Hrs on the Phone, insane, I guess time to find another provider for me an my family
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Is the TM-AC1900 ROUTER still supported?????
A year or so ago, T-mobile provided me with a TM-AC1900 ROUTER ... (ASUS rebranded to T-Mobile). They also provided a Personal Cell Spot 4G LTE which I refer to as an Extender or perhaps Booster.
Started having trouble with the router. Called T-mobile and was told I can exchange it for (even) an updated ROUTER at my local store. Went to store with old one and exchanged it for a 'newer' one. Got it home after closing time and discovered it was a (updated) Extender. At that point, I am ROUTERless. The store is now closed for the night.
Called T-mobile. Explained the situation and was told the right device would be shipped promptly to the house. Got a confirming email ... indicated what was coming was ANOTHER Extender. Called TMO again. The shipment was cancelled and 'the right device' would ship out promptly. Next confirming email ... ANOTHER Extender.
I even emailed the President of T-Mobile. I am not lying. By the time his assistant contacted me, I had yet ANOTHER device (PROMISING IT WAS THE RIGHT THING) en route. His assistant asked if everything was OK now ... I told her 'Presumably .. yes .. but I was not sure exactly WHAT was coming". She said she would check with me NEXT THURSDAY (from today ... FRIDAY). I then got ANOTHER confirming email .... an EXTENDER is on the way ... AGAIN.
I grabbed the box the original (and only) ROUTER first came in. I grabbed the box the NEW EXTENDER came in and headed for the store. After a LONG explanation, they started researching. Here is what I was just told an hour or so ago:
The ROUTER is discontinued by T-mobile. They no longer provide one. If one has one, it will stop working correctly. They are expected to procure their OWN router. FIRST I EVER HEARD of this.
The EXTENDER is still provided but there is an updated one that I needed ... so I can keep the NEW EXTENDER .. BUT NEED TO RETURN THE OLD ONE.
Sooo, I asked the store MANAGER what new router do I need (to work with the new Extender)?. She did not have a firm answer. Soooo, I ordered one on Amazon .. another Asus AC1900 which, I believe is NOT rebranded and is a updated router from the old one, and should work fine with the new Extender. The manager at the T-mobile store agreed with me.
Does anyone KNOW for certain this NEW router will work with the new extender. I am worried for some stupid reason it won't.
Strange to me that I was never notified of this T-mobile change in the first place. NO one at T-Mobile phone-in knew of this (a router provision being discontinued). The only person who seemed to be informed of what the problem is/was is a VERY YOUNG waif of a girl at the T-mobile store who knows more than I do about routers etc. I swear she did not look over 14 .. but seemed to know what she was talking about. Not even the President's assistant ever mentioned any of this. I will let her know on Thursday.
A T-MOBILE provided ROUTER is not even in their inventory anymore.
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Mobile Device Unlock: T-Mobile REVVL
Learn how to use the Mobile Device Unlock code of the T-Mobile REVVL.
SIM unlock phone
- Determine if devices are eligible to be unlocked: Mobile Wireless Device Unlocking.
- From that Application list, tap Device Unlock.
- Tap Continue.
- Wait while the device connects to the server.
- Choose the desired device unlock type:
- Permanent Unlock: Permanently unlocks the device.
- Temporary Unlock: Temporarily unlocks device for 30 days. Temporary unlocks must be performed with a mobile data connection. Wi-Fi will not work.
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Safe mode: T-Mobile REVVL
Learn how to use safe mode on the T-Mobile REVVL using the hardware keys.
On this page:
Turn on and use safe mode
Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily uninstall apps that may be causing a conflict or software problem.
- Check that the device screen is on, then press and hold the Power button.
- Tap and hold the Power off option in the dialog box.
- Touch OK in the following dialog to start safe mode.
- Uninstall any apps that are causing a problem:
- From any home screen, tap Apps.
- Tap Settings > Apps.
- If necessary, swipe right to the Downloaded screen.
- Tap the desired application.
- Tap Uninstall and then tap OK.
Turn off safe mode
- Press and hold the Power button to turn off the device.
- Press the Power button to turn on the device.
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Software updates: T-Mobile REVVL
Use this page to identify software versions for the T-Mobile REVVL as well as details on recent software updates.
On this page:
Identify the device's current software version
- From the home screen, tap Apps> Settings.
- Tap About phone> Build number.
- Review the software version on the phone to the section below.
Review software version details
| VERSION | RELEASE DATE | ENHANCEMENTS | STATUS |
|---|---|---|---|
Android version 7.0 Build number H7WUMW5 | January 18, 2018 | Various system improvements | Available January 18, 2018 If your device meets the update requirements below, you can upgrade to the most current software version. |
Android version 7.0 Build number H7JUMJ3 | September 10, 2017 | Various system improvements | Available September 10, 2017 If your device meets the update requirements below, you can upgrade to the most current software version. |
Android version 7.0 Build number H71UM11 | August 10, 2017 | Original OEM software | Available August 10, 2017 If your device meets the update requirements below, you can upgrade to the most current software version. |
Determine update requirements
Your device must meet the following requirements to update your software to the most current version:
- 50% or higher battery charge
- Data connection
- File size: 131.6MB
Update software versions
Update automatically over the air (OTA)
- From the home screen, tap Apps> Settings.
- Tap About phone> System Updates > Check for updates.
- Follow the on-screen prompts.
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Time & date: T-Mobile REVVL
Learn how to set up the time and date on the T-Mobile REVVL.
On this page:
Auto-update time (NITZ)
The default setting for your device is to automatically update the time zone. To set the device clock to automatically update based on what time zone it is in, follow these steps:
- From any home screen, tap Apps>Settings > Date & time.
- Tap the following sliders to the turn on:
- Automatic date & time
- Automatic time zone
Set time & date
- From any home screen, tap Apps >Settings>Date & time.
- Tap the following sliders to turn off:
- Automatic date & time
- Automatic time zone
- Tap Set date, enter the date, then tapOK.
- Tap Set time, enter the time, then tap OK.
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Wi-Fi settings: T-Mobile REVVL
Learn how to manage Wi-Fi settings on the T-Mobile REVVL.
On this page:
Delete / forget network
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Under 'Wireless & networks,' tap Wi-Fi to open the Wi-Fi settings menu.
- Tap FORGET.
Scan & connect
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Under 'Wireless & networks,' tap Wi-Fi.
- Slide the Wi-Fi switch to On.
- When the available networks appear, tap the network you wish to connect to.
- Enter any required password and tap CONNECT.
Turn on / off
- From any Home screen, tap the All apps icon.
- Tap Settings.
- Under 'Wireless & Networks,' tap Wi-Fi.
- Slide the Wi-Fi switch to On/Off.
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