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Unlocking my device

August 4, 2018, 12:22 am
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I have a Samsung galaxy j3 Prime, I would like to get it unlocked. How do I unlock it?

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Can I change my Tmobile number

August 4, 2018, 3:25 am
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Can I change my Tmobile number to an old Verizon phone number i had last year?  Its not in use?  If so, may I please have the procedure and cost?

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Have an extra line that I'm not using. Can I use this line with one Apple Watch 3 ?

August 4, 2018, 6:30 am
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I have a line that I got on a "2 lines on us" promo

Can i use it for an apple watch 3 ?

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Backup & restore: Coolpad Defiant

May 5, 2017, 11:06 am
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Learn how to back up and restore apps, contacts, photos, and data on the Coolpad Defiant.

 

On this page:

 

 

Back up apps

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to 'Personal' and tap Backup & reset.
  4. Tap Back up my data and touch and slide to On.

 

Back up contacts

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap the account you would like to sync.
  5. Tap to the Menu icon.
  6. Tap Sync now.

 

Back up media & pictures

 

From computer - PC

  1. Connect the phone to your computer using the USB cable.
  2. Tap to select Media sync (MTP).
  3. On the computer, navigate to and open the phone’s disk drive.
  4. Click to  the desired folder(s) and file(s).
  5. Drag and drop the items onto the desired location on your computer.
  6. When finished, safely disconnect the phone from the computer.

 

Restore apps

This is done automatically upon the next time you sign into your Google account.

 

Restore contacts

This is done automatically upon the next time you sign into your Google account.

 

Restore media & pictures

 

From computer - PC

  1. Connect the phone to your computer using the USB cable.
  2. Tap to select Media sync (MTP).
  3. On the computer, navigate to and open the phone’s disk drive and folders on your computer.
  4. Click to  the desired folder(s) and file(s).
  5. Drag and drop the items onto the desired location on your phone.
  6. When finished, safely disconnect the phone from the computer.
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Battery life: Coolpad Defiant

May 5, 2017, 11:06 am
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Learn how to save battery life on the Coolpad Defiant.

 

On this page:

 

 

Battery saving mode

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to 'Device' and tap Battery.
  4. Tap the Menu icon.
  5. Tap Battery saver and touch and slide to On.

 

Battery saving mode settings

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to 'Personal' and tap Location.
  4. Tap Mode.
  5. Choose from the following options:
    • High accuracy - Uses GPS, Wi-Fi and mobile networks to estimate location.
    • Battery saving - Use Wi-Fi and mobile networks to estimate location.
    • Device only - Use GPS to pinpoint your location.

 

Tips to save battery life

  • Change application sync settings
  • Lower screen brightness and timeout duration
  • Toggle from 4G to 2G
  • Turn off background data
  • Uninstall unused apps
  • Update to the latest software

 

Set device to sleep when unused

Press and then quickly release the Power key to set the screen to sleep mode.

 

Turn off Wi-Fi, Bluetooth, GPS and Smartphone Mobile Hotspot

  1. From any Home screen, drag down the notification bar.
  2. Review the icons available for Wi-Fi, Bluetooth, & Location.
  3. Tap on the icon to remove the color to turn off the setting.
  4. Repeat until all settings are turned off.
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Bluetooth: Coolpad Defiant

May 5, 2017, 11:06 am
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Learn how to connect to Bluetooth on the Coolpad Defiant.

 

On this page:

 

 

Pair

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings> Bluetooth.
  3. Verify that Bluetooth is turned on.
  4. Your device scans for and displays the IDs of all available Bluetooth devices in range. If your mobile device stops scanning before your Bluetooth device is ready, touch Search for devices.
  5. Touch the ID of the Bluetooth device in the list to pair with it.
  6. Follow the instructions to complete the pairing.
  7. If you’re prompted to enter a passcode, try entering 0000 or 1234 (the most common passcodes), or consult the documentation that came with the device.
  8. If the pairing is successful, your device connects to the device.

 

Turn on / off

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Under 'Wireless & networks', tap Bluetooth.
  4. Touch and slide the Bluetooth switch On or Off.
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Device lock: Coolpad Defiant

May 5, 2017, 11:07 am
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Learn how to lock and unlock the Coolpad Defiant.

 

On this page:

 

 

Change password / PIN

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to 'Personal' and tap Security.
  4. Tap Screen lock.
  5. Tap Password or PIN.
  6. Choose your password or PIN.
  7. Verify your password or PIN.
  8. Tap Ok.

 

Turn on / off

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to 'PERSONAL' and tap Security.
  4. Tap Screen lock.
  5. Tap one of the following options:
    • Swipe
    • Pattern
    • PIN
    • Password
    • None (To turn off screen lock.) If you have enabled the screen lock, you will have to enter your pattern, PIN, or password first to select None.
  6. Follow the on-screen instructions to set up the desired screen lock option.
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Device resets: Coolpad Defiant

May 5, 2017, 11:07 am
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Learn how to master reset the Coolpad Defiant using the menu or hardware keys.

 

On this page:

 

 

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ingtones , images, apps , contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

  1. Back up data on the internal memory.
  2. From any Home screen, tap the All apps icon.
  3. Tap Settings.
  4. Scroll to 'Personal', then tap Backup & reset.
  5. Tap Factory data reset.
  6. If your phone is password protected, you'll be prompted to enter your Pattern, PIN, or Password.
  7. Tap RESET PHONE.

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

 

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume up button, then press and hold the Power button at the same time until the phone turns on.
  4. When the device powers on, release the Power button but continue to hold the Volume up button until the Recovery screen appears.
  5. Press the Volume up and Power buttons at the same time, then release them.
  6. Use the volume buttons to scroll to 'Wipe data/factory reset', then press the Power button to select it.
  7. Scroll down to 'Yes - erase all user data', then press the Power button to select it. If your phone becomes unresponsive at any point during these steps, you can restart it by holding down the Power button for several seconds.

 

Reset network settings

Resetting network settings resets all data connections back to the out of the box factory defaults. The following changes will occur by performing a Reset of network settings.

 

  • Stored Wi-Fi networks will be deleted.
  • Stored tethered connections will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.
  • Preferred mobile network type will be set to best.

 

The following device connections status will default to when the device was being powered on for the first time.

 

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: ON

 

To perform a Network reset, follow these steps.

 

  1. From any Home screen, tap the All apps icon.
  2. Tap Settings > More.
  3. Tap Network settings reset> RESET SETTINGS.
  4. Tap RESET SETTINGS.
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Problems with Samsung Galaxy S9 Phones.

May 2, 2018, 3:02 am
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I am having the same problems with Samsung Galaxy s9 phones.  I just bought both new Samsung Galaxy s9 with bogo promotions except for one problem. I have a problem getting rid of annoying glitch and glassy background noise.  When me and my wife talked on just Samsung Galaxy S9 to S9, it gives us a kinda mute and static background when we both communicating on both S9 but other phone models to S9 is ok. For example, I have a Samsung Galaxy S5 calling S9 and talking is bright and clear but when I call S9 to S9 it gives us a staic and glassy background noise when talking toneach other.   It is true that Samsung is getting sued for this defective phone. Have anyone experienced this problem with both Samsung galaxy S9 communicationing to each other? RIght now,I am waiting for tech support saying that it could be my network line but I doubt that they could come up with a solution saying that thwy are working with Engineers for this situation. My other old phones works just fine with the network I'm on so why the new S9 phones have problems.  Samsung should not sell defective phones to consumers and retailers like Tmobile.  Maybe,  this is why they ate fetting sued. GEEZE. HELP!!! ANY SOLUTIONS.

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My T-Mobile app for Prepaid accounts

August 4, 2018, 10:46 pm
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Signed up for the $50 10GB plan and I made an online My T-Mobile account then I downloaded the app and signed in with the same credentials but after logginig in nothing seems to display correctly and I am wondering if this is because I have a Prepaid account vs Postpaid, can anyone confirm this? unnamed.jpg

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Primary Account Holder

August 4, 2018, 8:30 pm
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How can you tell if you are the Primary Account Holder?

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Missing Account Info

July 30, 2018, 6:49 am
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Hi,

 

I am currently missing a couple of features from my t-Mobile account. Currently I am only able to see the main page of the account and it seems to be outdated. I am unable to see EIP balances for devices as also the individual usage for each line. Also in my personal account I am unable to see the data stash accumulated for each line. As instructed by Customer services in the past I tried to login with the phone number and then the e-mail address but the result seems to be the same.

 

Please see screen shots below

 

 

 

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#GetOutoftheRed

May 22, 2017, 2:15 pm
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Verizon customers listen up, because we're making it easier than ever to make the switch to T-Mobile.

 

If you have an eligible iPhone, Pixel, or Samsung device with Verizon (see list below), we’ll pay off what you owe to them (up to $650) for that device via a virtual prepaid MasterCard® and you can keep your device to use on the T-Mobile network.

 

#GetOutoftheRed is only for a limited time, so now's the time to switch!

 

Eligibility

This offer is for customers switching from Verizon who have never participated in our Carrier Freedom program in the past. Once you remain as an active T-Mobile customer for at least 15 days, you're eligible to receive reimbursement up to $650 (limited to five lines per account) via a virtual prepaid MasterCard. Only Verizon device payment plans will be reimbursed. Third-party device payment plans (such as Apple or Google Play Store) aren't eligible. And if you have an ETF as well, you can check out our Carrier Freedom™ program for options on reimbursement for that item.

 

To make the move to T-Mobile, your device must be one of these listed below:

  • iPhone SE, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, and X
  • Google Pixel, Pixel XL, Pixel 2, and Pixel 2 XL
  • Samsung Galaxy S8 and S8+

 

When you bring your device:

  • It needs to pass the three-point inspection if you choose to add the $15/month Bring Your Own Device (BYOD) Premium Device Protection Plus™ feature.
  • The device payment agreement you have with Verizon must be at least 90 days old.
  • You'll need to port in your phone number to T-Mobile.
  • The $10/month T-Mobile ONE Plus or $25/month T-Mobile ONE Plus International feature needs to be added to your device when you activate your account (T-Mobile ONE customers only; Simple Choice customers, you don't need to add this).
    • If you choose a T-Mobile ONE plan, you’ll need to add the $15/month T-Mobile ONE Plus to your device’s line when you activate your account
    • If you choose T-Mobile Essentials, you’ll need to add the $10/month 4G LTE mobile Hotspot to your device’s line when you activate your account.
    • If you are an existing Simple Choice customer adding a line, you don't need to add on any features.

 

 

Ready to switch? Let's do this!

We want you to have the best experience possible when moving to T-Mobile. If you're a Verizon customer ready to #GetOutoftheRed, you'll need to bring your device to one of our T-Mobile stores. To find a location near you, check out our store locator.

 

Once you're at one of our stores with your device, we'll walk you through every step of the process:

 

  • Verify you have an eligible device.
  • Perform a 3-point inspection if you are adding the $15/month Bring Your Own Device (BYOD) Premium Device Protection Plus feature:
    • The device powers on.
    • The device has no water damage.
    • The device isn't cracked, broken, or inoperable due to physical damage.
  • Look up your device payment balance information from Verizon.
  • Activate your line(s) and port in your old number.
  • Add on the $10/month T-Mobile ONE Plus or $25/month T-Mobile ONE Plus International feature if you have a T-Mobile ONE plan.
  • Download the T-Mobile app and set up your T-Mobile ID.
  • Submit your information for reimbursement.
    • If you want to do this yourself, you need to submit your request for reimbursement within 30 days of activation by going to www.switch2tmobile.com.
    • After about 15 days, and upon confirmed eligibility, you'll receive a virtual prepaid MasterCard via text message (SMS). You can use it to pay your device payment plan balance with Verizon.

 

Limited time offer; subject to change. Qualifying device, credit, service, and Verizon port-in required. Device balance (incl. lease purchase option) up to $650 paid by virtual Prepaid MasterCard® Card, including lease purchase option (expires in 12 months) typically w/in 15 days. Tax excluded. Submit proof of balance & 90+ days in good standing with VZ within 30 days of port-in and be active and in good standing when processed; allow up to 15 days. We might ask for more information. Up to 5 lines. One offer per subscriber. T-Mobile Prepaid MasterCard Card is rebate/reimbursement or exchange on port-in; for any tax implications, consult a tax advisor. No money has been paid by you for the card.

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I need to change my ID. How do I do that?

August 1, 2018, 2:35 pm
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I need to change my ID. How do I do that?

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SIM Card Overseas

August 6, 2018, 5:10 am
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I have a T-Mobile Revvl phone and currently live in Nepal. When I insert my SIM card, it brings me through a process to unlock my phone but doesn't accept international phone numbers. How can I use my new phone in Nepal?

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Visual Voicemail keeps adding to total number of voicemails

August 4, 2018, 10:25 am
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My visual voicemails keeps sending notification that I have 130 voicemails about every hour or so.  I have ZERO voicemails.  When someone does leave a VM, the notification adds 1 to the total.  I cannot get this to clear off the phone.  When I swipe the notification, it just quickly opens and closes.  The notification visual voicemail is a different color from the actual app I have.  Cannot uninstall/reinstall, only disable.  Do I have 2 different versions of V.V. competing against each other?

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Can only use International High speed 10 day data pass once per billing cycle?

August 5, 2018, 8:08 am
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Hi,

 

I bought one International high speed 10 day data pass last month.  After the 10 days are over, I am trying to buy another one, but there is no longer any option under the Data section for it (but that was where it was before).

 

I called support and they were not sure either.  Finally they said it might be that I can only use one data pass per billing cycle, and that I would have to use a daily pass multiple times instead.

 

I did some searching, and I don't see anywhere any confirmation that I can only use one data pass per billing cycle.  Even if I bought a daily pass, would that mean I can only use it once too? That does not make sense.

 

Can someone please confirm if this is accurate?  Maybe there is something else wrong which I can get resolved so I can use the high speed data on my trip?

 

Thanks.

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Signal Booster T-Mobile

August 1, 2018, 11:46 am
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1EF12458-58A3-4F3F-A020-817595BE36B0.pngInkedF8C00B45-CAA0-4764-9F53-670BFCB3E8CC_LI.jpgInkedFED066E2-3535-48BB-8BAA-6EBA64A7E765_LI.jpg

okay here is what I got the model is T-Mobile D32-24CU and tried to register it using my address and tried to update the devices but kept getting error that have no Personal CellSpot 4G Signal Booster. Help the coverage unit shows 0 and the signal for window is only 1 bar tried many places. Help me please. Witch one do I have? Please help.

 

The Device that you are looking for was not found. Please register the Device.

 

 

 

Message was edited by: Cynthia Avey

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I use T-mobile one, and apply for Auto-pay, why I didn't get $5 discount?

August 5, 2018, 10:53 am
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I noticed this morning the auto-pay transaction is done with a message say so, however what I've been told once I setup my auto-pay, I will get a $5 discount per line, why did T-mobile still charge me for $75?

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WiFi calling using Moto G6

June 6, 2018, 8:42 am
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Does unlocked Moto G6 (US version) support WiFi calling on T-Mobile?

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