I recently ported my number to T Mobile.  Since the port I have a number of contacts that are unable to complete a call to me now.  I can call them and they can send/receive texts from me without any issue at all.  When they attempt to call me they are immediately met with a message stating the call cannot be completed as dialed.  They have tried deleting the contact and just dialing the number which made no difference.  Interestingly its only a small group of people and the rest of my contacts can call me without issue.  The only common denominator they have is that they are with Verizon Wireless.  Crazy part about it is that I have a business cell phone line with Verizon Wireless and I can call thru without any issue.

I have tried putting my sim into another phone, resetting network settings, making sure the numbers weren't some how added to a blocked list and even turned off the spam filter that is included in the One Plus plan - without any resolution.  Customer Support isn't giving me much hope for a resolution as they keep saying "everything looks fine on their end".  Has anyone else had this issue and if so how was it resolved?  I'm assuming it has to be an issue with the porting process since this was never a problem until then.

Thanks in Advance!

Recently (over last 2 months) my wife and I have noticed that our family on verizon is not receiving our group texts from T-Mobile. They are on iPhones, we're on Android phones (2 different models). At first we thought they were just busy, but when we recently asked, they stated they had never received them. Please help?

After two years my cellspot would not sync. I returned it and was sent another V.1 although I requested a V.2. I spoke with a tech advisor at T-Mobile last night and he confirmed that Spectrum Cable and similar companies have been doing digital upgrades across the country rendering existing Cellspots incompatible. I was told that they are awaiting parameters from the Spectrum so that the cellspots can work again.

FYI:

The Tech advisor said it was possible that it would sync after a few days if I left it on and didn't reset anything on the modem, router or cellspot.

Anyone else having this problem ?

When returning a cellspot, the instructions indicate you can send it back via a UPS shipping label or to a T-Mobile store. The latter was not possible as this was tried yesterday. Apparently they cannot input a device that did not come from their store since they did not have a code for the main warehouse and could not get one from customer service.

Let me join in and say that this is absolutely ridiculous and will probably push me over to AT&T sooner rather than later. I signed my daughter and I up for service on two phones we already had, so T-Mobile isn't extending us any credit whatsoever. My credit is frozen with all three agencies because 1) Duh and 2) Home Depot, Equifax, etc. etc. and it's just too much of a pain to go through getting a temporary unlock PIN just for this nonsense.

@T-Mobile, stop treating those of us that want to pay as we go and/or have frozen our credit reports like second-class citizens, especially if you're not LENDING anything to us! Quite frankly, if an intelligent store employee hadn't thought of the pre-paid plans, I'd be on AT&T already because there was no way I was going to unlock credit reporting for this.

No other vendor I work with requires a credit check simply to set up autopay. That's my own line of credit I'd be putting in there to pay you, my credit card. I suspect you're just data-mining your customers for information you don't have a right to possess.

Finally, also on the subject of privacy: I run our broadband through a VPN so that Comcast nor anyone else can snoop on our traffic. T-Mobile won't let me log into my account from any computer that's running through that VPN. That VPN is for my privacy, T-Mobile, and your ham-fisted use of grey/blacklists (lots of bad actors do so from behind VPNs too) is not appreciated. That's a second black mark. Don't make me go back to the Deathstar.

Depending on your situation, your account can be placed into a partial or full suspension.

Are you looking to suspend (or restore) just one line on your account? Find out how if you have 21 or more lines on your account. If you have less than 21 lines, simply contact us for assistance.

To suspend your business line or account due to a lost or stolen device, check out Suspend your business line due to a lost or stolen device.

Things to know

• If your service was recently suspended, you'll see prorated monthly charges, overages, one-time charges, taxes, etc.
• When service is restored, you're billed the prorated monthly charges for the time your service was active within that bill cycle on the bill after being restored.

Military suspension

A military suspension doesn't extend your annual service contract term (if applicable). There are no monthly charges, taxes, or suspend fees while your line is under a military suspension. See how to suspend your line if you're about to enter active military service. You may suspend your line for a maximum of 39 months if you're being deployed and are a member of the:

• US Army
• US Navy
• US Marine Corps
• US Air Force
• US Coast Guard
• Merchant Marine
• Officers of the Public Health Service on duty with the Army or the Navy

Things to consider if you request a military suspension for a line on your account:

• Keep account current: During a military suspension, your account must remain current. This means you or an authorized user need to make monthly payments by the due date. If the account is suspended for non-payment, it won't be restored to a military suspension once the balance is paid. You would need to restore the line. Other subscribers on the account are charged the normal monthly plan fee.
• Monthly recurring charges: While on a military suspend, there are no monthly recurring charges, taxes, or suspend fees; however, if any features or plans share monthly recurring charges between a suspended line and an active line, you'll see normal monthly recurring charges. Any recurring charges will still need to be paid each month by the due date.
• Equipment Installment Plan (EIP): If you have an EIP, monthly installment amounts continue to be charged and must be paid each month by the due date during a military suspension, regardless of whether your monthly recurring charges are suspended.
• Making monthly payments: To keep the account current, there are several ways for you or an authorized user to pay your T-Mobile bill.

Seasonal suspension

You may voluntarily suspend your account twice per year for a maximum period of 90 consecutive days for each suspension. During a seasonal suspension, the account must remain current. You can suspend individual lines of an account, while other lines remain active. If you previously suspended your line within the last 12 months as a Seasonal Suspend, the option/button to suspend the line on My T-Mobile (for accounts with 21 or more lines only) will not be displayed until the end of the 12-month period. After the 90-day suspend period, accounts are automatically restored.

Individual rate plan seasonal suspension fees

In addition to the restrictions above, the following also applies for individual rate plans:

• For accounts with only one line on an individual rate plan, a suspended line is billed $10 per bill cycle.
• If an account has multiple individual-line rate plans, the account is billed $10 for each suspended individual-line rate plan, and the full monthly charge for any active individual lines.

For example: Say you have an account with three lines on the individual Simple Choice rate plan. You decide to temporarily suspend two of those lines. The two suspended lines are billed $10 per month, while the third non-suspended line is billed to the account for the full monthly charges, including any data and other features.

Multiline rate plan seasonal suspension fees

In addition to the restrictions above, the following also applies for multiline rate plans:

• When all lines on a multiline rate plan are suspended, accounts are billed $10 per bill cycle for the entire account (not each suspended line). For example, if you suspend all lines on a four-line account, you are charged $10 per bill cycle.
• When one or more lines on a multiline plan remain active, accounts are billed the plan's full monthly charge, including any data or additional features.

Non-payment suspensions

Anytime your account is past due, your service may be partially suspended. If the balance on your account remains unpaid, a full suspension may occur. A $20 account restoration fee will be charged per line plus taxes, billed to your account at time of restoration, if your account is partially or fully suspended.

*With a partial or full suspension, you'll still be able to call 611 and 911.

**If your account is suspended for an entire bill cycle, your equipment protection or Device Protection is automatically removed.

Hi,

This just started happening perhaps around a month ago, or I have started noticing this around a month ago but I've been unable to receive certain phone calls. People would try to call me and they just say the call isn't going through and I don't even get a notification that they tried calling and they aren't sent to voicemail either.

Does anyone have a suggestion as to what the problem could be?

I'm currently living in the San Francisco Bay Area if that information is useful.

Thanks,

Franklin

I keep receiving sms messages from short code number with the following text:
Configuration Notification. Your MMS Service Settings have arrived. Open the configuration message and save the settings.
the messages never contain settings  or an attachment which I would not have trusted anyways

I have received them from the following short codes: 909, 5129, 5126, 5128, 5127. I'm using a one plus 3t and I have verified I am using the correct messaging settings as per https://support.t-mobile.com/docs/DOC-2090

Hello!

Samsung technical support is telling me that T-Mobile has the ability to push the wifi calling option onto the unlocked phone. Can someone please confirm? I would like to buy a dual sim version of the phone, unlocked.

BYOD from Verizon to T-Mobile.  I brought my S9 and my wife brought her S8+.  Lot long after the port-in process was complete, my wife's S8+ downloaded the T-Mobile app and the look/location of the status bar icons changed to the T-Mobile 'motif'; my phone hasn't changed at all.  When I go to update software, it was telling me my device was not authorized, but now it says the device is up to date.  However, the Verizon apps are still there and won't uninstall and the Service provider SW ver. is: SAOMC-SM-G960U_OYN_VZW_OO_0077 (notice the VZW) and the last line in that section reads: VZW/VZW/VZW.  My wife's phone has a last line of TMB/TMB/VZW (notice the TMB).

  Called T-Mobile and got completely clueless reps that claim "once it's a Verizon phone, it's always a Verizon phone!"  Really?, then explain my wife's phone that I purchased from the same Verizon store a few months earlier.

  The Samsung website says that once a new SIM is installed that the old provider software would be uninstalled and the new provider's software would be installed as long as it is an unlocked phone (mine is because I have T-Mobile service and if it's locked it would be SIM locked to Verizon and my service with T-Mobile wouldn't work).  Samsung's website even has a by-carrier list of the apps that are forced on you for your type of device.  So, I call Samsung.  They try everything they can: they assure me that my phone can be rebranded (duh, my wife's already is), they tell me to install SmartSwitch on my computer but it doesn't give me the option to update (even after a full phone backup), then he tells me to wait for the next firmware update and keep my fingers crossed.  Since when was "pray" added to the tech support flow charts?

  It appears that those who get paid to help have no clue how, so now I'm turning to this community for assistance.  Any ideas on what else I can try?

All MMS I receive show the message "New multimedia message. Receive?" followed by a Download button. But tapping Download doesn't do anything.

I recently switched from AT&T to T-Mobile and this has been happening since the switch.

I'm using a factory unlocked LG G6 (I did not buy it from AT&T) and the standard Messaging app in Android. The phone is running Android 8.

Any ideas how to fix?

Thanks.

The Coolpad Catalyst comes with a sleek design and great camera to capture moments on the go. Check out the details below to help customers get started using their new devices.

In the box

The Coolpad Catalyst comes with everything you need to get started with enjoying your new device. Check out what's included.

• Coolpad Catalyst
• USB sync/charge cable
• AC adapter
• Quick start guide
• Safety and Warranty information

Buttons and icons

There's a lot you can do with with your new device, so here's a quick glance of some basic items to get you started.

Buttons

Device tutorials and user guide

No matter what you want to do with your new device, we have plenty of resources available to help you get on your way.

• Device tutorials (also known as simulators)
• Start guide (PDF attachment)
• User guide (PDF attachment)

First time use

When you first turn on your new device, you might see a setup wizard to help get you started. Take a look at the steps below to walk through the setup process.

1. Make sure the battery and SIM card are inserted.
2. At the Welcome screen, select your language and tap Next.
3. Select or set up a Wi-Fi network. If a Wi-Fi network is not available, tap Skip.
4. Sign in or create a new Google account.
5. Tap Accept to agree to Google's Terms of Service.
6. Choose to restore your device from a previous backup or set up as a new device.
7. Tap Next.
8. To protect your phone, tap SET SCREEN LOCK NOW.
9. Select from the following:
   • Pattern
   • PIN
   • Password
10. Enter your pattern, PIN or password.
11. Tap Next.
12. Confirm your patter, PIN or password.
13. Select from the following notification security:
    • Show all notification content
    • Hide sensitive notification content
    • Don't show notifications at all
14. Tap Next.
15. View Google's services, tap More to scroll down.
16. Tap Next.
17. Check or Un-check to allow T-Mobile to collect Diagnostic data.
18. Tap Next.
19. Tap Accept / Decline to T-Mobile's Connection Assistant.
20. Tap Accept / Decline to T-Mobile's special offers.
21. Your device is now ready for use.

Transferring data

Sure it's time to say goodbye to your old device, but before you do, don't forget to transfer your pictures, videos, and anything else you might want to keep over to your new device. Take a look at the Set up a new mobile device page

Attachments

Learn how to use the browser on the Coolpad Catalyst.

Clear cache / cookies / history

1. From any Home screen, tap the Chrome icon.
2. Tap the Menu icon.
3. Tap Settings.
4. Scroll to 'ADVANCED' and tap Privacy.
5. Tap Clear browsing data.
6. Tap the following:
   • Clear the cache
   • Clear cookies, site data
   • Clear browser history
7. Tap Clear.

Open / close tabs / windows

1. From any web page, tap the Menu icon.
2. Tap New tab.

Turn on / off JavaScript

1. From any Home screen, tap the Chrome icon.
2. Tap the Menu icon.
3. Tap Settings.
4. Scroll to 'ADVANCED' and tap Content settings.
5. Tap Enable JavaScript to add or remove the check mark.

Good morning,

Is there any update to the LG-V20 Oreo rollout timeline? As you know LG recently released Oreo for the unlocked (Korean) versions so the image is complete on the manufacturers side.

V/R

Mitch

Use these steps to manage, view or schedule events in your calendar on the Coolpad Rogue.

Manage calendar

Change view

1. From the Home screen, swipe up or tap All apps.
2. Tap Calendar.
3. Tap Menu and select from the following:
   • Schedule
   • Day
   • 3 Day
   • Week
   • Month

Change calendars

Calendars can be available with the email or user accounts you sign into on the device. These settings can be managed to change the calendars displayed.

1. From the Home screen, swipe up or tap All apps.
2. Tap Calendar.
3. Tap Menu.
4. Tap each individual email account you are logged in through to change calendars.

Schedule an event

1. From the Home screen, swipe up or tap All apps.
2. Tap Calendar.
3. Tap the plus sign.
4. Enter the Title, date, time and details. When finished, tap Save.

Schedule a task

1. Speak 'Ok Google.'
2. Say 'Remind me to (cook dinner for instance)'.
3. Say the time you would like to be reminded.

I recently noticed that I stopped being charged for my monthly data plan on my iPad Pro. I went to "manage my account" on my iPad to try and add it back again and all I get is an error saying it cannot be processed at that time. Also, when I try logging into my account on a computer or web browser I get an error message saying this account type does not allow login. So I have no way of trying to add data that way. Has anyone else had this issue and what did you do? I keep trying to call but I get transferred to the pre-paid line who never answer after hours of being on hold. Horrible customer service if I can reach someone on the normal line in minutes but can't actually be helped.

If you need info about your promo, we got you covered! The following promos are no longer available (expired), but you may have met the requirements and might still be able to submit for your rebate or qualify for bill credits.

Expired Apple deals

Buy one Apple iPhone and get $700 off a second

From June 14-24, 2018, buy a new Apple iPhone 7, 7 Plus, 8, 8 Plus, or X on EIP and save up to $700 through 24 monthly bill credits when you purchase a second Apple iPhone 7, 7 Plus, 8, 8 Plus, or X with EIP and open two new lines of service as a new customer or add a new line of service to an existing account on a qualifying T-Mobile ONE (including T-Mobile ONE Military) or Simple Choice Unlimited with unlimited high-speed data plan. If you cancel wireless service, credits may stop and remaining balance is due.Learn more!

See full terms

Apple Store offer: Buy one Apple iPhone and get $700 off a second

From June 14-24, 2018, buy a new Apple iPhone 7, 7 Plus, 8, 8 Plus, or X in participating Apple Stores, and get up to $700 off another iPhone 7, 7 Plus, 8, 8 Plus, or X (of equal or lesser value) via rebate card when you purchase both at Full Retail Price and open two new lines of service as a new customer or add a new line of service to an existing account on a qualifying rate plan. Learn more!

See full terms

Costco offer: Buy one Apple iPhone and get $700 off a second

From June 14-24, 2018, buy a new Apple iPhone 7, 7 Plus, 8, 8 Plus, or X in Costco Warehouse locations, and get up to $700 off another iPhone 7, 7 Plus, 8, 8 Plus, or X (of equal or lesser value) via rebate card when you purchase both at Full Retail Price and open two new lines of service as a new customer or add a new line of service to an existing account on a qualifying rate plan. Learn more!

See full terms

Buy an Apple iPhone and save $215 on an Apple iPad or Apple Watch

From June 7 - June 13, 2018, buy an Apple iPhone and save $215 on an Apple iPad or an Apple Watch through 24 monthly bill credits when you purchase both devices on EIP and use your Apple iPad with a qualified 6 GB Mobile Internet plan or use your Apple Watch with a qualified Apple Watch DIGITS plan. If you cancel wireless service, credits stop and remaining balance becomes due. Learn more!

See full terms

Buy select iPhones, get up to $700 off a second!

From May 11 - June 13, 2018, buy an iPhone 7, 7 Plus, 8, 8 Plus, 8/8 Plus (PRODUCT)RED, or X and get up to $700 off another iPhone 7, 7 Plus, 8, 8 Plus, 8/8 Plus (PRODUCT)RED, or X (of equal or lesser value) via rebate when you purchase both on EIP, port in at least one line on a qualifying T-Mobile ONE (including T-Mobile ONE Military) or Simple Choice Unlimited with unlimited high-speed data plan, and trade in an eligible iPhone, LG, Pixel, or Samsung device. If you cancel wireless service, remaining balance becomes due.Learn more!

See full terms

Purchase an Apple iPhone and save $215 on Apple iPad or Apple Watch

From May 4 - May 13, 2018, buy an Apple iPhone and get half off an Apple Watch or 32GB Apple iPad or $215 off iPad Pro or iPad Mini. That is a savings of $215 through 24 monthly bill credits when you purchase both devices on EIP and use your Apple iPad with a qualified 6 GB Mobile Internet plan or use your Apple Watch with a qualified Apple Watch DIGITS plan. If you cancel wireless service, credits stop and remaining balance becomes due.Learn more!

See full terms

Buy an iPhone 7, 7 Plus, 8, 8 Plus, or X and get a second on us!

From January 12 - April 26, 2018, buy an iPhone 7, 7 Plus, 8, 8 Plus, or X can get another iPhone 7, 7 Plus, 8, 8 Plus, or X on us (of equal or lesser value) when you purchase both on EIP, port in at least one line on a qualifying T-Mobile ONE or Simple Choice Unlimited with unlimited high-speed data plan, and trade in an eligible iPhone, LG, or Samsung device. Learn more!

See full terms

Buy an Apple Watch Series 3 and save $215 off a second Apple Watch Series 3

From February 23 - April 8, 2018, buy an Apple Watch Series 3 on EIP with an Apple Watch DIGITS plan and add a new DIGITS line and save up to $215 off a second Apple Watch Series 3. Learn more!

See full terms

Expired Samsung deals

Costco offer: Buy a select Samsung Galaxy, get $680 back on a second!

For a limited time, buy a Samsung Galaxy S9 or S9+ in a Costco Warehouse location and get $680 back via rebate card on another Samsung Galaxy S9 or S9+ when you purchase both at Full Retail Price (plus tax) and open two news lines of qualifying service as a new customer or add at least one new voice line to an existing account on a qualifying T-Mobile ONE (including T-Mobile ONE Military and Unlimited 55+) or Simple Choice Unlimited with unlimited high-speed data plan. For well-qualified customers. Learn more!

See full terms

Buy one Samsung Galaxy and get $720 off a second

For a limited time, buy a new Samsung Galaxy S8 Active, S9, or S9+ on EIP and save $720 through 24 monthly bill credits when you purchase a second Samsung Galaxy S8 Active, S9, or S9+ with EIP and add a new line of service on a qualifying rate plan. If you cancel wireless service, credits may stop and remaining balance is due.Learn More!

See full terms

Get half-off the Samsung Galaxy S8

From June 22 - July 5, 2018, buy a new Samsung Galaxy S8 and save 50% off (that's $300) through 24 monthly bill credits when you purchase it on EIP and port in a number from another qualified service provider on a qualifying rate plan. For well-qualified customers. Plus tax. Learn more!

See full terms

Military Members get 50% off a Samsung Galaxy

From April 22 - May 31, 2018, customers who are verified US military on a T-Mobile ONE Military plan, and who buy a Samsung GS8 Active, Samsung GS9, or Samsung GS9+, can get 50% off after 24 monthly bill credits when they buy the device on EIP. Learn More!

See full terms

Buy a Samsung Galaxy S9, Galaxy S9+, or Galaxy S8 Active and save $720 on a second

From March 30 - April 21, 2018, buy a Samsung Galaxy S9, Galaxy S9+, or Galaxy S8 Active and save $720 on another Samsung Galaxy S9, Galaxy S9+, or Galaxy S8 Active when you buy both devices on EIP and add a new Voice line or join with at least two lines on a qualifying T-Mobile ONE or Simple Choice Unlimited with unlimited high-speed data plan. Learn More!

See full terms

Get the new Samsung Galaxy S9 or S9+ and save up to $360 with trade-in

From March 1 - March 29, 2018, get the brand new Samsung Galaxy S9 or Samsung Galaxy S9+ and get up to $360 off when you trade-in a qualified device and purchase on EIP! Learn more!

See full terms

Expired LG deals

LG G Pad only $99 with new line and 2GB or higher Mobile Internet plan

Starting July 6 for a limited time, well-qualified customers who activate a new Mobile Internet line on a 2GB or higher Mobile Internet plan can get the LG G Pad X 8.0 or the LG G Pad X2 8.0 for $99 plus tax on EIP after 24 monthly bill credits. If you cancel wireless service, credits stop and remaining balance becomes due.Learn More!

See full terms

Buy one LG Superphone and get up to $750 off a second

From May 25 - June 28, 2018, buy an LG G6, G7, or V30 and get up to $750 back on another LG G6, G7, or V30 via 24 monthly bill credits when you buy both devices on EIP. If you cancel wireless service, credits may stop & remaining balance is due. Learn more!

See full terms

Other expired device deals

Buy a SyncUP Drive and Get another SyncUP Drive on us!

From May 18 - May 31, 2018, new and existing customers who buy a SyncUP Drive can get a second SyncUP Drive on us (via 24 monthly bill credits) when they purchase both on EIP and use both with a qualifying SyncUP Drive rate plan or 2GB or higher Mobile Internet plan. Learn more!

See full terms

Get an Alcatel A30 TABLET on us

From April 9 - May 6, 2018, purchase an Alcatel A30 TABLET on EIP and we'll make the monthly payment for you via 24 monthly bill credits. Just use the tablet on a qualifying 2 GB or higher Mobile Internet plan to participate. Learn more!

See full terms

Expired new line and service deals

2018 ATT Port In

AT&T customers on the "Data Unlimited for iPhone on 4G LTE with VVM" legacy data plan, are you tired of seeing your charges go up? We've got just what you need. For a limited time, if you pay for this specific iPhone data plan, we'll give you $250 via prepaid MasterCard® when you bring your AT&T number to T-Mobile, activate a new line of service, or add a line to an existing account on a qualifying T-Mobile ONE voice plan. It's our WTH (Why the Hike) Deal. Learn more!

See full terms

KickBack™ for T-Mobile ONE

From January 22, 2017 - April 12, 2018, KickBack™ paid you back for data you didn't use. If your total monthly data usage on any line (on device and tethering) was 2 GB or less and you paid on time, we credited you up to $10 per line on your next bill. Learn more!

See full terms

2018 Add One Line, Get One Line

From February 10 - April 8, 2018, you can get 2 additional lines for the price of 1 (after bill credits) when you pay for at least 2 voice lines with T-Mobile ONE! That's 4 unlimited lines for $35 each, with taxes and fees included on AutoPay! That adds up to hundreds of dollars in savings each year. Learn more!

See full terms

2 AAL's for the Price of 1

From May 25 - June 27, 2017, get 2 additional lines for the price of 1 (after bill credits) when you pay for at least 2 voice lines with T-Mobile ONE! Learn more!

See full terms

Beta participants get DIGITS for life offer

We want to thank the folks who helped make the DIGITS beta program a success by offering them free DIGITS lines the life of their account! So from May 31 - June 30, 2017,our DIGITS beta participants can get free DIGITS for the life of their accounts. Learn more!

Looking for a great deal on a phone or tablet? T-Mobile has tons – check out the info below to help you decide what's best for you!

Apple deals

2018 Q3 iPhone 6s with Add a Line offer

For a limited time, get a new Apple iPhone 6s for $99 after 24 monthly bill credits when you purchase it on EIP and activate or add a new line of service on a qualifying rate plan. For well-qualified customers. Learn more!

See full terms

Apple Store offer: 2018 Q3 iPhone 6s with Add a Line

For a limited time, get a new Apple iPhone 6s for $99 after rebate card when you purchase it at a participating Apple Store at Full Retail Price and activate or add a new line of service on a qualifying rate plan. For well-qualified customers. Learn more!

See full terms

2018 Q3 Apple Buy One Gift One

For a limited time, buy a new Apple iPhone 8 Plus or X and save $700 on a second OR buy a new Apple iPhone 7, 7 Plus, or 8 and get a second on us after rebate when you purchase both on EIP, port in at least one new line of qualifying service on a qualifying rate plan, and trade in at least one qualifying device. If you cancel wireless service, remaining balance becomes due. Learn more!

See full terms

Summer Apple Watch buy one, get $215 off a second Watch

For a limited time, well-qualified customers who buy an Apple Watch Series 3 on EIP with an Apple Watch DIGITS plan and add a new DIGITS line can save up to $215 off a second Apple Watch Series 3 through 24 monthly bill credits. Learn more!

See full terms

Apple Watch Series 3 Promo

For a limited time, buy a new Apple Watch Series 3 from a non T-Mobile channel and get your first 3 months of Data with paired DIGITS service for free. Learn more!

See full terms

T-Mobile's iPhone upgrade program

T-Mobile's iPhone upgrade program is the simplest way for iPhone lovers to stay on Apple's latest device and for a limited time, join for free! Just trade in your current iPhone once you have paid down 50% of the cost, and T-Mobile will wipe out your remaining payments so you can upgrade to your next iPhone. Learn more!

See full terms

Samsung deals

2018 Q3 Samsung Galaxy with Add a Line offer

For a limited time, buy a new Samsung Galaxy S8 or Note8 and get $401 back on the S8 or $321 back on the Note8 through 24 monthly bill credits when you purchase it on EIP and open a new line of qualifying service on a qualifying rate plan. For well-qualified customers. Learn more!

See full terms

Costco offer: 2018 Samsung Galaxy with Add a Line

For a limited time, buy a new Samsung Galaxy S8 or Note8 in Costco Warehouse locations, and get $350 back on the S8 or $281 back on the Note8 via rebate card when you purchase it at Full Retail Price (plus tax) and open a new line of service on a qualifying rate plan. For well-qualified customers. Learn more!

See full terms

LG deals

Buy LG G7 and save up to $750 on select second LG phones

For a limited time, well-qualified customers who buy a new LG G7 ThinQ or V30 can get back the value of select second LG devices of equal or lesser value (via 24 monthly bill credits) when they buy both devices on EIP. If you cancel wireless service, credits may stop and remaining balance is due.Learn More!

See full terms

Other product deals

2018 Q3 $100 off Nest security pack offer

For a limited time, buy a new Nest security pack on EIP, activate or add a new line of service on a qualifying T-Mobile + Nest Aware rate plan, and get $100 off through 24 monthly bill credits. If you cancel wireless service, remaining balance on device becomes due. For well-qualified customers. Learn More!

See full terms

Accessory deals

25% Off mophie Portable Chargers

From August 3 - August 21, 2018 in participating T-Mobile stores and through Customer Care, buy select mophie Portable Chargers and get 25% off. Find your nearest T-Mobile store

See full terms

20% off Beats

From July 27 - August 21, 2018 in participating T-Mobile stores and through Customer Care, or starting July 29 online, buy select Beats products and get 20% off. Find your nearest T-Mobile store

See full terms

LG G7 & V30 Accessories MIR Offer

From July 13 - August 31, 2018 in participating T-Mobile stores, through Customer Care, or online, purchase an LG V30 and/or G7 ThinQ device, plus qualifying accessories, and get up to $100 back on cost of accessories from LG via mail-in rebate/eCheck. Find your nearest T-Mobile store

See full terms

Ultimate Ears MEGABOOM Black at $149.99

From July 3 - August 30, 2018 in participating T-Mobile stores, through Customer Care, or online, save $100 off an Ultimate Ears MEGABOOM Black purchase. Find your nearest T-Mobile store

See full terms

Buy an Ultimate Ears MEGABLAST and Get the Logitech Circle 2 for 50% Off

From July 3 - August 2, 2018 in participating T-Mobile stores, through Customer Care, or online, purchase an Ultimate Ears MEGABLAST and get 50% off a Logitech Circle 2. Find your nearest T-Mobile store

See full terms

20% off BeatsX

From June 29 - August 30, 2018 in participating T-Mobile stores, through Customer Care, or online, save 20% off a BeatsX purchase. Find your nearest T-Mobile store

See full terms

Ultimate Ears BOOM 2 Black for $99.99

From May 25 - August 30, 2018 in participating T-Mobile stores, through Customer Care, or online, save $80 on the Ultimate Ears BOOM 2 Black. Find your nearest T-Mobile store

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My Revvl suddenly has almost no sound  on calling, apps or media although the volume is all the way up and no headphone sign shows. Help!

Recently (over last 2 months) my wife and I have noticed that our family on verizon is not receiving our group texts from T-Mobile. They are on iPhones, we're on Android phones (2 different models). At first we thought they were just busy, but when we recently asked, they stated they had never received them. Please help?

  Can you help me to decrypt my iPhone phone to your esteemed company?         013966002687157