Global Roaming SNAFU - Mislead
I recently moved over to T-mobile from Verizon. During my initial call with the salesperson, I was told my Simple Choice Plan included no Global Roaming Charges which was important because I travel to...
View ArticleHow do I go back to 10.1.0.4780
I upgraded my Z10 to 10.2.1.537 using BB Link but now my WiFi calling doesn't work. After reading threads here I now realize WiFi calling doesn't work on the Z10 with this version for T-Mobile yet. I...
View ArticleNew carrier firmware, iPhone 5S 15.6
I a very unhappy T Mobile customer, I have had terrible reception issues with the 5S in various US cities, mainly Las Vegas and northern NJ. T Mobile has tried everything, new sim card, new iphone, and...
View ArticleNOKIA LUMIA 1520
Hey there everyone. The news on the web is that T-Mobile is not interested in getting the new Nokia line up, specifically the Lumia 1520. I am a recent convert to T-Mobile from AT&T and was...
View ArticleVery spotty coverage on brand new Iphone 5c; switches between LTE/4G/E randomly
My wife and I recently switched to T-Mobile from AT&T on Jan. 29th and we got 2 brand new Iphones, 5S for her, 5C for me. The phones are not unlocked, they are T-Mobile Iphones bought at my local...
View ArticleSamsung Galaxy S4 won't charge since 4.3 update. Solutions?
My black Samsung GS4 will not charge ever since the Android 4.3 update. Was charging before hand. No physical damage to USB port on phone. Tried another official Samsung cable and it still did not...
View ArticleHow do I get RMA numbers for the ETF tradein program?
Hello, I signed up with T-Mobile and purchased my phones from the wireless kiosk at Costco. The kiosk is run by a company called Wireless Advocates. At the time I started service, I did not have my old...
View Articlehello my name is trinidad deleon my phone was lost and need a replacement
my wife is alisha hall and i paid for lost stolen or damage phone recovery my phone was lost i few into houston tx and was lost at a convince store on airline and 610 houston tx and need to get a new...
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HD Voice Issue
Is there a way to disable the HD voice service? My wife and I have new iPhone 5s' and find the "feature" unpleasant.
View ArticleXperia Z battery drainage
I've had my Z for over 7 months now. Starting a few days ago the device will no longer power off. When i tell it to shut down it starts to shut down, the T-Mobile logo comes up like it typicaly would...
View ArticleDynamicDNS or StaticIP
Hello,I recently acquired a new TMobile ZTE Sonic 2.0 4G HotSpot. My question:Is there a way to get this thing to work with a DDNS service?Have it auto-update its IP address to a service like...
View ArticleWebsite works on Wi-Fi, not on mobile data
Full: Sailing San Francsico HomeMobile: Sailing Crew ListDevice model: Nexus 5Android version: 4.4.2 (KOT49H) Full website does work on Wi-Fi in the Chrome browser, but doesn't work over the T-Mobile...
View ArticlePayment History for Prepaid Customers
I need to view my most recent payment history and It will not give me the option. I pay online every month and I have a prepay phone.
View ArticlePhone stuck on the T-Mobile 4G LTE Screen (HELP, Tech Gurus GET ITT)
My phone was completely stock, never rooted.I decided to perform a factory reset on it because it was losing battery quick and charging really slow and read that a factory reset could fix some of...
View ArticleNot getting email notifications when ringtone set to 'Silent'
Just got a new SGL, and noticed that I only get new email notifications when an audible ringtone is selected. I would really like no audible notification for emails, and just the status bar option....
View ArticleSonic 2.0 LTE Mobile Hotspot
I am unable to use Spotify when using this hotspot device. Spotify works fine on my computer when I use Clear Network. Is there a setting I need to change on my hotspot or is the hotspot just not...
View ArticleUncarrier phone trade in question
Helloi have called tmobile but they could not answer my question clearly. i Want to bring my att lines to tmobile through the etf offer but the current phones on the lines are not the original ones...
View ArticlePhone will not charge
I have had my phone less than a year. Two part question, one is it still under warranty, and two, any thoughts on what I can do. I removed the battery and sim card for 1/2 hour, put them back in and...
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Where is the Android 4.3 update???
It's been over a month since Sony released the 4.3 update for the Xperia Z. Now T-Mobile has the Z1s, which has 4.3 on it. It is essentially the same phone, which means the software package should be...
View ArticleInternet connection
Why do I get the message 'no internet connection'. I shouldn't have to connect to wifi to get it
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